Rated 5 out of 5 by AmyVQ Amazing customer service!
We booked an oceanfront room at the Sheraton Waikiki last minute for our daughter's school break. We were very excited and grateful to be upgraded to a one bedroom suite overlooking Diamond Head and the ocean. The suite was amazing! The staff also presented us with a brown bag we were able to fill with goodies from the gift store...an exciting venture for our eight year old. They also brought us flower leis, a candy lei and a bag of toys. It was over the top and really made our vacation special. Thanks! :)
October 18, 2014
Rated 5 out of 5 by thejacob Resort Exceeded Expectations
This hotel hosted us for our first trip to Hawaii. For beginners to the islands, this hotel blew us away. For starters, the hotel being located on Waikiki beach is worth it alone. The views and club are absolutely worth the extra money.
The hotel has plenty of things to do within walking distance. Plus the pool and pool service were fantastic.
The absolute best Sheraton Club I've been to. Great SPG recognition with welcome gifts from a wide selection in the shop.
They also had a hospitality room for no charge which allowed us to freshen up before leaving for the airport after we had already checked out.
October 9, 2014
Rated 2 out of 5 by laxplat Difficult to sleep
I checked in as a PLT, a friend checked in with no status. We both asked about upgraded rooms. I was not offered any selection but told that my room was the best available. He was offered a few choices and had a much nicer room than me. (and checking for a different date, he did have a much higher category room)
Difficult to sleep as Rum Fire had loud parties until after midnight and I could hear the music, crowd, etc. almost every night.
Clock was broken; called for help and no response for more than 45 min. When I called back, I was told, "it's easier to just have a wake up call than have someone come fix anything."
October 7, 2014
Rated 5 out of 5 by Robbert Excellent location and amenities
The location is perfect. The pools are amazing, especially the infinite pool. Staff was very accommodating and very responsive. I would highly recommend this hotel.
1-Room needs better attention to design and cleanliness. There were stains on the furniture and it just was lackluster. For $400+/night, I expect it to be perfect.
2-Check-in gal was OK. She spent more time telling me what I didn't get as a Gold Member. Didn't feel special at all. HOWEVER..checking out was a complete opposite experience. They made me feel very special by offering an amenity room and by schmoozing me in line while I waited.
July 21, 2014
Rated 4 out of 5 by Beaverbrook Pool area has too many interlopers
Overall the hotel is very good and we would stay there again. The only two comments I have are about the food and the pool. Firstly, the food menu at the various venues are too similar and there is too much unhealthy food ie. french fries.
More importantly however is the pool area. Customers have to pay $25 a day as a resort fee, yet there is virtually no monitoring of the pool area. We ran into many guests that were locals and were hotel hopping which we understand is prevalent. Many people at the pool did not have their wrist bands and were not kicked out of the area. And there were also several kids in the infinity pool which is supposed to be for people 16 years and older. On several occasions I could not find a pool chair for me and my wife as towels were set on chairs to reserve seats yet no one showed up for hours to claim those chairs. The service staff has to be more vigilant in getting rid of people that are not staying at the hotel. Otherwise, don't bother charging a resort fee.
March 28, 2012
Rated 5 out of 5 by Jamalamy Outstanding service
Today will be our last night of 11 at the Sheraton Waikiki and although we are not big fans of Honolulu, we will miss the exceptional service provided at this resort. Dayna at the front desk accommodated our request and even exceeded our expectations! Brett at the pool, took excellent care of my wife during our stay. The hostesses in the club lounge were also outstanding as was the view from there! Housekeeping was efficient and friendly. As an ambassador platinum member, I have stayed in a lot of Starwood properties worldwide and the staff at this Sheraton really set the standard for customer service!
October 2, 2014
Rated 5 out of 5 by Travelalot33 Another good stay at the Sheraton Waikiki
Good recognition of Platinum status. Club Lounge keeps improving its breakfast with the addition of a rotating schedule either of bacon, sausage, or ham. Evening offerings usually include a salad. Club Lounge staff are great. This is a busy hotel in a great location with great views from its Club Lounge and Ocean Front rooms. Club Lounge can be over-crowded during holiday periods. Plenty of activities for everyone with the beach right next to the hotel. Sea Turtles showed up every afternoon right next to the walkway along the ocean in front of the hotel.
January 20, 2014
Rated 3 out of 5 by Oct14 A tired beauty
Hotel is in a great location but needs renovation.
October 10, 2014