Rated 4 out of 5 by 3
Rated 4 out of 5 by TechnicaSA Very goof facility with poor F&B service
I tried this hotel because it is near the property I bought and I found the hotel facility was really great, however, the lobby buffet service definitely needs improvement as I went there at 8:00 pm and buffet was supposed to close at 9:30 pm and I found that some of the meat supply were gone and I told the floor/kitchen service staffs to top up and I was politely declined with the excuse of long preparing/cooking time needed. I do not blame the local staffs because they were telling me the truth but when I told this to the expatriates staff from the management /F&B director “under training”, according to his wording , he was trying to tell the same excuse that really shocked me. I was really surprised to hear such explanation especially when the F&B director who was showing his attitude that such meal supply shortage in the middle of the buffet was acceptable with NO sorry and apology to the customer . I did NOT see any further shortage meat supply since I complained until I left the buffet restaurant at 9:30 pm . This was the first time I have ever experienced such service in a brand named 5 star hotel restaurant environments.
I found the same problem for the next morning buffet and it seems this is really "NORMAL" to them and nobody cares it probably because of the management of F&B department .
August 18, 2014
Rated 3 out of 5 by shiftyzane Facilities need improvement
Although there are all types of ports, the hotel cannot even provide an Audio cable. Dialed the express service line twice looking for an Audio cable. The second time someone promised to help look up but no response afterwards. Seems like they forgot my request just after hung up.
In addition, the house wine is out of stock, which is hard to imagine.
August 3, 2014
Rated 5 out of 5 by Hong Nice hotel
Clean, cheap and comfort, wonderful hotel for business.
March 16, 2013