Rated 3.7 out of 5 by 35
reviewers.
Rated 3 out of 5 Nice hotel, don't rely on the wifi
I'd give the hotel all star ratings if it want for the fact that the free wifi advertised in the rooms certainly was not evident in mine on the fifth floor.
May 22, 2013
Rated 5 out of 5 by shega007 very, very very good hotel
very, very very good hotel with pleasent perssonal!
May 19, 2013
Rated 3 out of 5 by KGME Improve on the Room Service
The room service was shoddy. I had towels from my first day mangled up with my clothes on te day i checked out.
The power sockets dont work, or they are loose. I couldnt iron my clothes.
May 18, 2013
Rated 2 out of 5 by PaMe This property is a far cry from Sheraton standards
Right from the airport transfer to the allocated room, the standard of facilities/services were far below Sheraton standards. To begin with, the car wasn't comfortable and maybe for that reason it wasn't even branded. Then the room allocated didn't have its lock in working order. After spending two hours on it, the maintenance team had to really struggle to get operations people to allow me to be moved to another room. Of the four nights that I stayed, on three nights,there was no coffee powder in the room, apparently because of supplier/planning inefficiencies.
April 29, 2013
Rated 3 out of 5 by IBRD Not up to Sheraton standards
The hotel's location is it's biggest advantage. While the rooms are decent. The bathrooms are rather small, and very dated. Looking at them once wouldn't say it's Sheraton standards. The quality of food is mediocre and restaurant service is super slow at best. The price of laundry is so exhorbitant that it's ridiculous. The housekeeping and reception staff was great and ever so courteous. Overall a decent place in a good location but much remains to be done to bring it to real Sheraton standards.
April 29, 2013
Rated 1 out of 5 by Gjoa Appalling service
There were so many examples of why I would never stay in this hotel again. The main reason was that my check out was, at best, traumatic, where my bill was clearly incorrect and I had been overcharged, and there were taxis that I had taken that should have been included, and just to settle my bill took over 45 mins and I almost missed my flight. Throughout this, the customer service was embarrassing, rude, and unlike any service I have ever received at any hotel I have stayed at. In summary, there are some serious issues with customer service at your hotel.
April 26, 2013
Rated 5 out of 5 by Nura86 Comfort Above my expectation
The room was great, clean and comfortable. The hotel staff were always courteous and very helpful. They made my Uganda experience a great experience. Thank you Sheraton
May 13, 2013
Rated 2 out of 5 by Traveler Needs some infrastructure work
Outside of the rooms, the facilities are nice. The bathrooms are very outdated and the infrastructure is old. All need to be renovated. When I checked into my room, I had to have 3 different maintenance people come to fix the AC, the sink (wouldn't stop up) and the phone cord kept falling out of the handset. The hot water was turned off at 10 AM on Saturday with the promise that it would be back on by 6 PM - I went to bed at midnight and it was still not back on. The staff on the other hand wre very helpful and accomodating.
April 30, 2013