Rated 3 out of 5 by Mf717 Great location but lacking in atmosphere
I stayed at the park tower for 4 nights and while the staff were pleasant and the location excellent I will probably opt for another property for my next stay. The first night I arrived at 11 pm and had to change my room because it was not cleaned properly. Staff was accommodative and apologetic. The gym was a disappointment, located in a basement without windows, Room service breakfast was ice cold and not much of an apology on this even though I complained. There was a deli and cafe across the street which was convenient and the location near Hyde park was great for a morning run. Although this is billed as a luxury property it still had the vibe of a Sheraton. Did not think it was a great choice for a woman traveling alone.
December 1, 2013
Rated 5 out of 5 by WestCoastTraveler123 Much Better Experience
My recent stay here was much improved over 3 months prior. Paula, who checked us in was excellent at meeting our needs especially as my room wasn't ready plus a few other reservation details that needed to be accommodated. She went the extra mile. This was not my experience with reception on a recent visit earlier this year. Great location for the Knightsbridge area. My only criticism is the condensing attitude of one of the concierge team. We asked him on two separate occasions for directions and restaurant recommendations. He barely wanted to assist. Everyone else was much more helpful. I've stayed at this hotel 5 times over the last 4 years and the updates to premises make it much more inviting. The front desk staff was also much improved.
November 29, 2013
Rated 5 out of 5 by Ossie This Hotel is luxurious; yet not obtrusive.
The Park Tower Hotel, is an amazing amalgam of Luxury, efficiency, good food, personal space, privacy and yet is not obtrusive in anyway. It does sound Impossible to have all this in one, but that has been my experience with this hotel and my last stay was no different.
The efficiency with which the Conciege meets your request sometimes make you wonder if you are the only guest in the hotel. The Hotel also has a great location with all the shops you would want to visit while in London practically at your doorstep. Restaurants abode and all within walking distance; that is if you chose to dine out, otherwise Restuarant 101 has amazing food. Dinner is highly recommended. The Underground is about a hundred meters from the hotel and the Theaters less than a £6 cab ride away. The room comfort is amazing, though best enjoyed with a single rather than a double bed. A beautiful place to stay whether in London for business or for leisure.
December 1, 2013
Rated 5 out of 5 by Cherie55 A wonderful stay in London
The staff were very helpful and friendly all the time. The room was exactly as promised - met all expectations and needs. It was very quiet when in the room - wonderful. The view was exceptional, the location even better, as we were close to the underground station, and used it extensively to travel through out London. When we accessed food and beverage services, service was exceptional. A wonderful hotel!
November 13, 2013
Rated 4 out of 5 by Franzie2601 Very nice Stay
My husband and I stayed the previous weekend and we were very happy with the hotel. It would be nice if there would be a little variety in reference to restaurants, but then again you have so many places in close proximity. The breakfast choice was excellent and the staff at the hotel was very attentive and friendly. We will definitely return for our next stay in London.
November 11, 2013
Rated 2 out of 5 by bizness Staffing shortage
I've stayed at this hotel more than 10 times now and I have to say that if it weren't for the location it would merit no more than 2 or 3 SPG stars. I've had to wait online to check in and out no matter what time of day I arrive and or which season. It is consistently understaffed at the front desk. I understand the renovations right now are not ideal, but this feels far far from a "luxury" hotel.
Second, you really need to rethink the fitness center - make it into a real gym with recent machines and better ventilation. Right now it is just a room with a bunch of second hand machines.
April 26, 2013
Rated 1 out of 5 by ABAR charged for rooms when booking was cancelled
ive made a booking on 5 may for a stay on 13 may. the cancellation policy on this booking was that; i can cancel a day before the stay, which was 12 may. on 11 may, i cancel due to circumstances. all booking references was recorded into the system, and yet this hotel has charged me! it s been more than 2 months, despite giving all the information and evidence by calling, in person(met the front desk officer) and by many emails, speaking to tristan the GM, they have not reversed the bill. Very very bad customer service. i ve stayed at many SPG hotels, this is def the worst!
July 3, 2012
Rated 5 out of 5 by BMGBM Weekend Getaway in London
Booked a room at the hotel using spg points for a weekend getaway with my wife. Promptly at checkin, we were upgraded to a better room. This was the start of a wonderful stay at the hotel. All of the staff from the doormen, receptionists, concierge, bar, restaurant, cleaning staff etc were extremely courteous, knowledgeable and helpful. Both my wife and I who travel a lot both agree that we have not often encountered such high level of service. This hotel is definitely on our preferred list of hotels for London for the future. We would recommend this hotel to people, especially, those who plan on staying in westend area of London.
October 21, 2013