Rated 5 out of 5 by JoeC2012 Great location and very nice rooms
Hotel is perfectly located. Room was very nice with plush linens and beautiful city views. Staff was very nice and helpful. Only disappointment was size and quality of fitness centre.
September 27, 2012
Rated 5 out of 5 by Doug1007 Excellent staff
One of the best hotels I have stayed at. The staff at check in was great. The guest ambassador made sure we had everything and everything was in order
November 4, 2012
Rated 5 out of 5 by Joburg Lovely hotel in great location
Thoroughly enjoyed my stay. Great service from friendly staff. Room was very comfortable with a great view.
November 3, 2012
Rated 5 out of 5 by ConditionOne Awesome Plat recognition now
This hotel has really stepped up its game over the past few years in regards to its treatment of Platinums. Before, the hotel would offer a measly to-go bag of continental breakfast items. It would also upgrade Plats one level to an executive room (slightly higher floor). I always felt that the hotel paid lip service to SPG Platinum benefits.
However, over my past few stays, I’ve seen a big change. You can now pick breakfast as a platinum amenity. Rather than just a continental breakfast, the hotel offers a full hot breakfast (27GBP value). Food quality is high. In addition to the buffet, you can choose made to order items off the menu such as pancakes or eggs benedict. On my last morning of my most recent stay, I needed to check out before the restaurant opened. The front desk said that I could order room service instead. A very nice touch!
The front desk staff are now willing to upgrade Plats to Panoramic rooms or Executive Suites (even without using Suite Night Awards). In addition, the lobby is under renovation until late May. So there’s a temporary entrance to the left of where the revolving doors used to be. Not a big deal. This hotel continues to be my SPG property of choice in London.
April 8, 2013
Rated 4 out of 5 by NFSIII Great location swings the balance
Returning to see the refurbished common areas certainly improves first impressions to be more luxury collection. Door men alway attentive and welcoming, although arrival by car is challenging and parking charges painfully high.
Panoramic view rooms highly recommended! Breakfast buffet and staff excellent. Great SPG recognition, upgrade and champagne for the special occasion! (Thank you!). Gym bunnies not well catered for as it's not to standard but London parks are proximate. Still feel like the hotel needs more visible senior management presence to welcome and anticipate guest needs. Location is one of the best in London!
February 1, 2014
Rated 5 out of 5 by DRJRL Great stay for us
We stayed here for one night using the SPG cash and points option during our recent trip to London. Upon arrival, there was some construction/renovation going on in the entrance and reception areas, but it did not affect our check in - it was quick, efficient and friendly. We had a very nice room on the 14th floor overlooking Hyde Park direction. The room was spacious (for London standards) nicely decorated and furnished, with a very comfortable bed. In many of the luxury collection hotels, there are double sinks and the bathrooms are larger, but there was nothing wrong with this one - modern bathroom with separate tub, walk-in shower, lots of marble and all the amenities. Location of the hotel is great for anyone who wants to shop at Harvey Nichols (across the street) or Harrods (a short stroll away) and other upscale shops along the way. It is also just a few minutes walk away from the Knightsbridge underground station (on the Piccadilly line) - and a short bus ride, or 15 minute stroll to the Victoria & Albert Museum (definitely well worth a visit) and other museums (Instruments, Science, Natural History, Baden Powell) in the area. Staff were friendly and helpful. We "splurged" for dinner at the One-0-One restaurant. Everything was top notch, but we especially enjoyed the Norwegian Red Crab and local lobster. One hint - if you are not an SPG member, sign up when checking in, as there is currently a 20% food discount promotion for SPG members in the restaurant. The next morning, a very nice breakfast buffet is available in the same location. We had a very nice stay here.
March 5, 2013
Rated 5 out of 5 by JimApril2014 A Great Stay
Many thanks to your entire staff for a wonderful stay in London. From the time we checked in until the time we checked out, your staff could not have been more pleasant and accommodating. And our room was very comfortable, very clean and had a great panoramic view. I will recommend your property to others and will make it our hotel of choice the next time we are in London.
April 24, 2014
Rated 5 out of 5 by BMGBM Weekend Getaway in London
Booked a room at the hotel using spg points for a weekend getaway with my wife. Promptly at checkin, we were upgraded to a better room. This was the start of a wonderful stay at the hotel. All of the staff from the doormen, receptionists, concierge, bar, restaurant, cleaning staff etc were extremely courteous, knowledgeable and helpful. Both my wife and I who travel a lot both agree that we have not often encountered such high level of service. This hotel is definitely on our preferred list of hotels for London for the future. We would recommend this hotel to people, especially, those who plan on staying in westend area of London.
October 21, 2013
Rated 3 out of 5 by Stewart299710 Not as Lovely as we Expected
The hotel is a bit dated, especially the bathroom. While the antique style may be considered charming by some, I prefer more up to date facilities. The staff was not very friendly. Location is very good.
April 28, 2014
Rated 2 out of 5 by Catcat Disappointing. Desperately in need of refurbishment and soundproofing!
I stayed in a classic room and I really advise you not to repeat my mistake. The room was shabby with mismatched furniture, an AC unit from the 1960s that only blew out warm air and a bathroom you could hardly move in. The biggest problem was the noise though. I could hear everything going on in the next door room - from the TV quiz show they were watching at 3.30am to their lovemaking later the same morning. I could also hear guests arriving back to their rooms throughout the night - it was as if they'd put all their guests in the same corridor that night. Thankfully I had some airplane ear plugs with me as otherwise I really don't think I'd have been able to sleep.
Overall it was quite a depressing stay and I expected so much more from a 5* hotel.
January 11, 2012
Rated 5 out of 5 by MRSG94 MRS. G 94
WHAT A WONDERFUL STAY. WE HAD THE BEST TIME.
ROOMS WERE EXTRODINARY. ONE O ONE
WAS A DELIGHT AND SO GOOD..
EVERYONE WAS CHEERFULAND HELPFUL.
April 19, 2014
Rated 3 out of 5 by SPGer Only good for location
I have stayed in this hotel a couple of times. The only attraction, ease of parking, close to tube, ease of access to other places. Rooms are almost identical (size and design) due to the cylindrical shape of the building. The suites are huge but obviously lots more expensive... no point really to select classic or executive as they're not much different.. Some are more recently renovated (e.g. upgrade of TV, bathroom amenities, etc.) but most of the furnitures are old and some furniture hinges are so loose that they may fall apart anytime soon. Reception staffs are attentive. No complimentary water on recent stay. Request for water but never delivered to room although promised. Overall, good for location... don't go for the room/service 'coz you will not be "amazed".. The reason I recommend this hotel is just for the location...
January 25, 2012
Rated 5 out of 5 by jcmrich Excellent Stay
Had a wonderful stay at your hotel. All of your staff did and excellent job.
April 17, 2014
Rated 4 out of 5 by bsabrin Overall Review
In general the hotel was excellent, the room was fantastic. That said, there were several things that will give me pause when I return to London. First, the breakfast order was wrong every morning, they eventually comped two days of breakfast. One day they didn't clean the room. The staff in the restaurant was VERY rude to our nanny who was watching our daughter do my wife and I could have a night out. Our daughter has cerebral palsy and can't speak like you and I. She often makes noises to try and communicate when she needs something, and sometimes these noises get loud. The wait staff was extremely rude and the service in the restaurant was horrible. I can say, I will never eat there again.
December 9, 2013
Rated 4 out of 5 by Rowbothom perfect hotel except for :
The guest services button on the phone is useless, we never get an answer !! Frequent problems with the TV sets, had to be changed 3 times ,the sofa in all rooms is most uncomfortable, The decoration of the main restaurant needs a radical change, it looks like a railway station buffet. The menu and the portions should be reconsidered. Apart from that, the hotel is perfect.
October 22, 2011
Rated 4 out of 5 by Womanover30 Perfect location for shopping and underground
I stayed here with a friend in January and we both loved the room, beds, bathroom, view and service. On arrival the bed was made up as one but a quick visit to the front desk sent two people straight up separating the beds. Good service. The room was terribly cold but we pulled the curtains as much as possible to keep out the draft. Since we didn't intend to be much in the room we never made the front desk aware of the temperature. Breakfast was pricey but of very good quality and we made it full justice. The man out front immediately got us a taxi so we made the theater in good time and both check-in and check-out was quick and polite. I'm never staying anywhere else in London again - I loved it!
July 4, 2012
Rated 5 out of 5 by sramji Extraordinary service in a top-flight facility
Service was outstanding. Paula at the front desk was very helpful and thoughtful, recognized my Platinum status and gave me a terrific upgrade. Kelly in the lobby bar/restaurant was personable, had great recommendations, and recognized me each time I came in. A delight. My room had a great view and the hotel could not have been more conveniently situated - right next to Hyde Park and the Knightsbridge tube station. There is no question that I would stay here again.
March 18, 2014
Rated 5 out of 5 by Matt75 Great and Accommodating Stay in West London
Wife and I traveled to London on pleasure, and were treated exceptionally well during our stay. We requested a room on an upper floor in order to get a great view of London, and the staff found an opportunity for this to happen by way of an existing room that needed to be vacated. He offered us drinks in the lounge for the wait and after a bit we looked up and the hostess brought us up to our room, the luggage already there and waiting. Service was exceptional, and the rooms were very nice, albeit a little cramped and awkward due to their round shape and the large luggage we had.
October 18, 2012
Rated 3 out of 5 by Spgguy Tired and uncertain rooms and service to rooms
First the very positive news: the public areas in reception, bar and surroundings has been uplifted tremendously. They bright, clean and distinctly classy and up to date.
The rooms are tired and in need of refreshing. The furniture is chipped, the floors could be brighter, the carpets more vivid or more understated and less tired.
On one day we called five times before our room was serviced. For three days no water was put in put in our panorama room. There was no bath mat on that occasion.
We have learned to expect more from this property over about 15 years.
January 2, 2014
Rated 4 out of 5 by Dickie27 Reasonably Happy
The hotel is w ell situated and meets expe citations. However the fact that they help themselves to your credit card during your stay and without notification really puts me off. The fact that they explain that it is company policy is not good enough. The reason is that too many guests leave a card imprint and then cancel the card may be a reflection on the clientele. I was not one of them and took exception at the practice. This happened four times during a ten day stay despite the fact that I had complained the first time nobody did any thing about my complaint. Had I been told before they helped themselves I would not have objected. Under the circumstances I was not informed and it really put me off the hotel.
August 25, 2013
Rated 1 out of 5 by GreggP All the comforts of home
The Park Tower is an outstanding hotel with dedicated and courteous staff throughout. The service was excellence and the One oh One restaurant was outstanding. All our requests were handled promptly and diligently. Truly a delight to stay there...
June 5, 2012
Rated 3 out of 5 by Mf717 Great location but lacking in atmosphere
I stayed at the park tower for 4 nights and while the staff were pleasant and the location excellent I will probably opt for another property for my next stay. The first night I arrived at 11 pm and had to change my room because it was not cleaned properly. Staff was accommodative and apologetic. The gym was a disappointment, located in a basement without windows, Room service breakfast was ice cold and not much of an apology on this even though I complained. There was a deli and cafe across the street which was convenient and the location near Hyde park was great for a morning run. Although this is billed as a luxury property it still had the vibe of a Sheraton. Did not think it was a great choice for a woman traveling alone.
December 1, 2013
Rated 5 out of 5 by tomlj Excellent choice
We found nothing wanting in our stay at Park Tower Knightsbridge. The entire staff was pleasant and courteous without being at all unctuous. We had a very short wait until our room was cleaned and ready for us, but we had arrived a few minutes early anyway. The room was as comfortable as I would wish.
March 25, 2014
Rated 5 out of 5 by WestCoastTraveler123 Much Better Experience
My recent stay here was much improved over 3 months prior. Paula, who checked us in was excellent at meeting our needs especially as my room wasn't ready plus a few other reservation details that needed to be accommodated. She went the extra mile. This was not my experience with reception on a recent visit earlier this year. Great location for the Knightsbridge area. My only criticism is the condensing attitude of one of the concierge team. We asked him on two separate occasions for directions and restaurant recommendations. He barely wanted to assist. Everyone else was much more helpful. I've stayed at this hotel 5 times over the last 4 years and the updates to premises make it much more inviting. The front desk staff was also much improved.
November 29, 2013
Rated 5 out of 5 by trueskyblue Mid week trip to London
Fine hotel, well maintained, only stayed for the one night, midweek, arrived for check in at 10.00 pm, not unusual at that time to only find one person at reception, there were 3 receptionist, speedy check in and off to my suite, which was perfect, clean and well prepared for me to drop off to sleep, buffet breakfast was awesome, had a late check out at 4.00 pm, no problems with anything, well done staff.
March 5, 2014
Rated 3 out of 5 by Broadbrush convenient location
We have been staying at this hotel for the last 8 years, but recently felt that the standard is slipping.
On our last stay November 25 -28 we opted for a Panoramic view room. The only positive point is the wonderful view, especially as the weather allowed for spectacular sunsets.
A big letdown was the lack of cleanliness of the room. The room had clearly not been aired for a while, there was a good layer of dust on the shelves and the floor had not been hoovered on arrival day. The next morning after the chamber maid had gone, the dust was still there and none of the products in the bathroom got replenished.
I pointed these facts out at reception (housekeeping did not answer my phone call).
Downturn service forgot on all 3 nights to fill the ice bucket and left only 1 bottle of water.
Breakfast on Saturday was chaotic as the staff was overwhelmed by a full house, the other 2 days were fine.
Newspaper delivery did not function properly, as on all 3 mornings the bag contained the wrong paper. The receptionist Michael was rather blase about it and offered no apology.
The only highlight on this stay was the bar staff which as usual were extremely friendly and efficient, the area could be somewhat warmer, the air condition for the end of November was set too cool.
Overall one could say the hotel could do with a complete refurbishing, especially when comparing with other properties in the Luxury Collection of Starwood.
December 1, 2011
Rated 5 out of 5 by Fleur Excellent Hotel with a real luxury feel
My husband and I celebrated our three year wedding anniversary at the Sheraton Park Tower and had the most amazing time.
I had told them it was our anniversary and we were treated so well by all the staff with kind comments and really personal attention.
Our room was stunning with brilliant panoramic views across the whole of London. A real WOW factor. The bathroom was such a relaxing space with the fluffest bath robes.
The standard of the hotel was very high with beautiful finishes.
I would really recommend the hotel and its staff.
July 27, 2012
Rated 4 out of 5 by ConditionOne You're paying for the location
This is the best SPG property in London, but you're paying for the location. The staff can either be friendly or aloof. Room is a decent size, clean, and the bathroom is well stocked. Just minutes from all the shopping in Knightsbridge and the tube stop.
Room service food is of excellent quality, and arrives in a timely manner. A breakfast bag is given out, but I've never bothered trying it.
My biggest complaint with this property is that it pays lip service to Platinums. Aside from asking for your Platinum Amenity, the only "upgrade" you'll get is to a higher floor. Panoramic rooms (14th and 15th floor) can only be given out with manager approval while checking in. It gets frustrating when they don't follow SPG upgrade rules. And I'm not even talking suites!
January 5, 2012
Rated 4 out of 5 by JBQ25 Best location in London
This is my favorite place to stay in London. Fantastic location, wonderful staff, comfortable rooms. The only thing I find lacking is the food. For a hotel of this caliber and distinction as part of the Luxury Collection, I consistently find the room service food to be disappointing. Food lacks flavor or is over-salted in an attempt to compensate for said lack of flavor. Fortunately many fantastic restauarants are just a short walk away, so I try not to make the mistake of turning up to the hotel late in the evening hungry.
May 8, 2012
Rated 4 out of 5 by MaggieMay2014 Great for Shoppers
Hotels proximity to shops such as Harvey Nicholls and Harrods makes it great for shoppers. Dined in the 101 Restaurant, food was amazing. All the staff were particularly helpful and extremely pleasant other than a rather taciturn chambermaid who had to be called out to make up our room at 4.00pm, as when we returned looking forward to a couple of hours rest and the room had not been serviced. Other than that small blip that we thoroughly enjoyed our weekend at the Park Tower
January 21, 2014