Rated 4 out of 5 by Skibandit Very Decent Luxury Collection Hotel
Though it is listed as a Luxury Collection, the service could use some improvements. We stayed for 3 nights at a competitor's property prior to moving to the Park Tower and received better service and recognition than at this property even though I am a Starwood Platinum guest.
January 12, 2014
Rated 4 out of 5 by David Great Experience
The location is strategic for visiting Harvey Nichols and Harrods.
The hotel is close to the metro station of Knightsbridge on the Piccadilly line this allows easy access to central London.
Excellent food and service in the restaurant or one-on-one inside the hotel.
January 4, 2014
Rated 5 out of 5 by jackbear great location
I had a suite and it was lovely, with great service and food, The staff was very nice and helpful. I have stayed at other Starwood hotels in London and found this to be the best location, easy walking every where and 1/2 block from tube and always a taxi near by.
December 22, 2012
Rated 3 out of 5 by Stewart299710 Not as Lovely as we Expected
The hotel is a bit dated, especially the bathroom. While the antique style may be considered charming by some, I prefer more up to date facilities. The staff was not very friendly. Location is very good.
April 28, 2014
Rated 4 out of 5 by ekblondon7 good stay
hotel staff was helpful and location quite good. One on One rather expensive but very good deal at lunch for prix fixe special. we upgraded to panoramic floor which had nice view. Close to Sloan street which is great for shopping and walking.
October 7, 2013
Rated 5 out of 5 by Burcu84 This hotel has great features
Hotel staff was very helpful. Being a luxury hotel, the service quality was really high. I definetely recommend this hotel.
May 26, 2014
Rated 3 out of 5 by salwa cleaning
each time I want to clean my room I must called while other 5 star hotel put paper to hang on door to tell housekeeper clean the room
May 20, 2014
Rated 4 out of 5 by arzush chic, comfortable, great spot
The rooms are excellent,feels like home. very comfortable beds. Every room has a view and light. Also the best spot for shopping and staying in a nice neighbourhood. Very close to the tube, so it is easy to get to the city.
January 24, 2014
Rated 4 out of 5 by Claire1234 impressive hotel
beautiful rooms with great windows!
Rooms were missing hot beverage facilities but was easily obtained with a phone call.
May 15, 2014
Rated 5 out of 5 by Rick22 Overall very positive experience
Great location. Convenient to major sites and attractions. Right by the tube. Many eateries within very short walking distance. Clean hotel.
Excellent service by the staff. Would definitely stay here again. Without question.
November 14, 2012
Rated 2 out of 5 by VC56 August 2012
Charged 20£ item from a minibar for the second room that was not consumed by my colleague, again automatic charge for UNICEEF, no Gold Member upgrade even considered. This stay was well below usual standards for this hotel
September 2, 2012
Rated 5 out of 5 by Familyof4a First Trip to London with the Family
Upon arrival was instantly upgraded based on family size and SPG status. Staff was outstanding. I am a Platinum member and travel alot all I can say is everything about this hotel was outstanding.
March 2, 2014
Rated 4 out of 5 by Kuhan Environment looks great
This hotel has a great service, overall i was very happy and satisfied with this hotel
May 25, 2014
Rated 5 out of 5 by Tes11 secondhome
I consider this hotel as a second home as I have been spending many nights a year at this hotel for the past 6 or 7 years. Service is great and the hotel is located near many of London's great attractions.
November 9, 2012
Rated 5 out of 5 by khl99 excellent service
We booked last minute and it was New Years Eve, to an unknown hotel and not expecting too much. However, service was excellent from all contact we had with numerous reception, bar and restaurant staff.
January 1, 2014
Rated 5 out of 5 by AlmaStar Location Location Location
Not only is the hotel's location superb but so are its rooms. I love the beds, linens and towels. All very high quality. The work area is well designed with electric plugs of all kinds easily accessable.
October 16, 2012
Rated 4 out of 5 by Alexlon6 This hotel has great features
The Hotel is very good and I will stay there the next time (hope will be available). Quality of the food was very good. The only question was that the room was not upgreated even I'm SPG gold member.
November 5, 2012
Rated 5 out of 5 by finestems Great choice for London
Great size room for a couple; fantastic location; responsive staff; rooms have a spacious feeling due to large and rounded windows; bathroom is great because it has both a bathtub and shower.
October 1, 2012
Rated 5 out of 5 by Grandma51 This hotel is the answer to a great night's sleep.
Wonderful bed, best nights sleep in the month I was gone was while at the Sheraton Park Tower. Staff outstanding in all aspects. Fabulous hot shower. Room extremely comfortable and relaxing.
October 16, 2012
Rated 5 out of 5 by Miketawe Good Hotel and location
The location is great, good shops, about six Michelin restaurants. Hotel runs like a well oiled machine but WiFi access is very clunky and out of date and should be free in the 21st century.
December 19, 2012
Rated 5 out of 5 by MRSG94 MRS. G 94
WHAT A WONDERFUL STAY. WE HAD THE BEST TIME.
ROOMS WERE EXTRODINARY. ONE O ONE
WAS A DELIGHT AND SO GOOD..
EVERYONE WAS CHEERFULAND HELPFUL.
April 19, 2014
Rated 4 out of 5 by mpisula Comfortable stay
Always comfortable. Two complaints:
1) no SPG Gold line
2) no coffee/tea in row.
May 19, 2014
Rated 5 out of 5 by Manju Fantastic rooms in London
We loved the size of the room , the twin beds and duvets were as good as the top end beds at home! High quality hotel witha personal touch. We would recommend to our friends, no problemo.
December 20, 2012
Rated 5 out of 5 by Jac76 Consistently Excellent Hotel
Have been staying at this property for years - consistent exceptional experience. Service is excellent, rooms are very nice, location is perfect and platinum status is recognized.
October 13, 2012
Rated 5 out of 5 by Lighthouse An Oasis
I travel to London on business, and this hotel has become one of my favorites worldwide. Location is perfect. One-o-One (the restaurant) is absolutely superb. A "must stay".
December 10, 2012
Rated 5 out of 5 by Shelley77007 Knightsbridge Gem
One of the best hotel stays I have ever had. Can't wait to return.
May 10, 2014
Rated 5 out of 5 by cook1 location, location
This hotel is in the perfect location for museums, eating and shopping. The staff was friendly and provided all the necessary answers to make my trip a pleasure.
October 17, 2012
Rated 4 out of 5 by Boston29 SPG recognition
You should give more attention to your SPG members.In particular the service Team in the dining room are not fully aware about eg.complimentary breakfast !
October 26, 2012
Rated 5 out of 5 by nkr2012 comfort and support service
this hotel has an excellent location and decent premises. the rooms are rendering comfort to guests. the staff are very supportive in all aspects they can.
November 12, 2012
Rated 5 out of 5 by AM2014 HIGH LEVEL OF SERVICE FROM THE CONCIERGES
The team of concierges is outstanding! They managed to get us the best seats for all the requested shows and restos (+ good recommendations too).
January 6, 2014