Rated 4 out of 5 by S100 Comments on Stay
Good quality hotel and if you get a high floor room looking over Hyde Park, the view is fantastic, with Wembley to the west and the Big Ben to the East.
Main negative is that you have to pay for everything - there is not even a kettle with tea or coffee in the room and a bottle of water costs £5!
July 19, 2013
Rated 5 out of 5 by James146 Great Location, Service and Rooms
Short three night stay with my wife on her first trip to London. Service from the front desk, concierge and lounge/restaurant staff was great! Room was clean, spacious and pretty quiet. Like location, near all the sights and amenities.
Great experience, would go back when returning to London!
October 20, 2012
Rated 5 out of 5 by khl99 excellent service
We booked last minute and it was New Years Eve, to an unknown hotel and not expecting too much. However, service was excellent from all contact we had with numerous reception, bar and restaurant staff.
January 1, 2014
Rated 5 out of 5 by jackbear great location
I had a suite and it was lovely, with great service and food, The staff was very nice and helpful. I have stayed at other Starwood hotels in London and found this to be the best location, easy walking every where and 1/2 block from tube and always a taxi near by.
December 22, 2012
Rated 5 out of 5 by Dee1229 great stay
Room was spacious, quiet, great view. Staff excellent too! And of course, wonderful location.
January 21, 2014
Rated 4 out of 5 by ekblondon7 good stay
hotel staff was helpful and location quite good. One on One rather expensive but very good deal at lunch for prix fixe special. we upgraded to panoramic floor which had nice view. Close to Sloan street which is great for shopping and walking.
October 7, 2013
Rated 5 out of 5 by AM2014 HIGH LEVEL OF SERVICE FROM THE CONCIERGES
The team of concierges is outstanding! They managed to get us the best seats for all the requested shows and restos (+ good recommendations too).
January 6, 2014
Rated 4 out of 5 by mirabel this hotel has great features
pleasant and excellent location for shopping
January 27, 2014
Rated 5 out of 5 by matino Great Service and Personnel
An excellent hotel refurnished and at the perfect location. The personnel and reservation managers were amazing.
January 9, 2014
Rated 5 out of 5 by Rick22 Overall very positive experience
Great location. Convenient to major sites and attractions. Right by the tube. Many eateries within very short walking distance. Clean hotel.
Excellent service by the staff. Would definitely stay here again. Without question.
November 14, 2012
Rated 2 out of 5 by VC56 August 2012
Charged 20£ item from a minibar for the second room that was not consumed by my colleague, again automatic charge for UNICEEF, no Gold Member upgrade even considered. This stay was well below usual standards for this hotel
September 2, 2012
Rated 5 out of 5 by Tes11 secondhome
I consider this hotel as a second home as I have been spending many nights a year at this hotel for the past 6 or 7 years. Service is great and the hotel is located near many of London's great attractions.
November 9, 2012
Rated 5 out of 5 by AlmaStar Location Location Location
Not only is the hotel's location superb but so are its rooms. I love the beds, linens and towels. All very high quality. The work area is well designed with electric plugs of all kinds easily accessable.
October 16, 2012
Rated 5 out of 5 by Dusty51 Beautiful Hotel
I cannot fault this hotel. The decor,the staff,the service and the location are fabulous. Can't wait to go back next christmas. Thank-you.
December 10, 2013
Rated 5 out of 5 by Ramiam Good Location
This hotel holds a prime location, with good service. they just need to speed up a little their response/interaction to in room requests.
December 9, 2013
Rated 4 out of 5 by Alexlon6 This hotel has great features
The Hotel is very good and I will stay there the next time (hope will be available). Quality of the food was very good. The only question was that the room was not upgreated even I'm SPG gold member.
November 5, 2012
Rated 5 out of 5 by finestems Great choice for London
Great size room for a couple; fantastic location; responsive staff; rooms have a spacious feeling due to large and rounded windows; bathroom is great because it has both a bathtub and shower.
October 1, 2012
Rated 5 out of 5 by Grandma51 This hotel is the answer to a great night's sleep.
Wonderful bed, best nights sleep in the month I was gone was while at the Sheraton Park Tower. Staff outstanding in all aspects. Fabulous hot shower. Room extremely comfortable and relaxing.
October 16, 2012
Rated 5 out of 5 by Miketawe Good Hotel and location
The location is great, good shops, about six Michelin restaurants. Hotel runs like a well oiled machine but WiFi access is very clunky and out of date and should be free in the 21st century.
December 19, 2012
Rated 5 out of 5 by Manju Fantastic rooms in London
We loved the size of the room , the twin beds and duvets were as good as the top end beds at home! High quality hotel witha personal touch. We would recommend to our friends, no problemo.
December 20, 2012
Rated 5 out of 5 by Jac76 Consistently Excellent Hotel
Have been staying at this property for years - consistent exceptional experience. Service is excellent, rooms are very nice, location is perfect and platinum status is recognized.
October 13, 2012
Rated 5 out of 5 by Lighthouse An Oasis
I travel to London on business, and this hotel has become one of my favorites worldwide. Location is perfect. One-o-One (the restaurant) is absolutely superb. A "must stay".
December 10, 2012
Rated 5 out of 5 by cook1 location, location
This hotel is in the perfect location for museums, eating and shopping. The staff was friendly and provided all the necessary answers to make my trip a pleasure.
October 17, 2012
Rated 4 out of 5 by Boston29 SPG recognition
You should give more attention to your SPG members.In particular the service Team in the dining room are not fully aware about eg.complimentary breakfast !
October 26, 2012
Rated 5 out of 5 by nkr2012 comfort and support service
this hotel has an excellent location and decent premises. the rooms are rendering comfort to guests. the staff are very supportive in all aspects they can.
November 12, 2012
Rated 5 out of 5 by Titta Very Smart and confortable hotel great restaurant!!!
Very Smart hotel, Located in the heart of the city, very confortable and with a great restaurant chef Proyart Is One the best i have ever met.
July 15, 2013
Rated 4 out of 5 by owfromchi Overall, Good Stay
Spent 8 Days in London, SPG recognized, upgraded room with nice view. I'll be back in a month, but overall great hotel and attentiveness.
July 24, 2013
Rated 4 out of 5 by Fatcat24 Bit old fashioned but great location
As above - a classic hotel but looking a little dated. The location however more than makes u for this and the breakfast was perfect
December 7, 2012
Rated 5 out of 5 by ZC65 The hotel met all of my expectations
We thoroughly enjoyed our stay at the Sheraton in London. The location was great and the staff were very attentive to our needs.
August 5, 2013
Rated 5 out of 5 by frequentguest99 Fabulous stay!
We love coming back to this hotel for the luxury, the service, the location, etc. and the hotel staff really take care of you!
December 10, 2012