Rated 3 out of 5 by Artemis57 Good but could do better...
The rooms haven't changed since 2005 and are looking a little outdated although with good space (London standards) stains on the bathroom floors and fixtures + fittings need attention and generally everything needs an overhaul.
No power outlets next to the bed (?????) 2015??
SPG recognition is not up to the luxury collection/SPG standard. The hotel doesn't acknowledge platinum SPG members at checkin (at least I wasn't) , nor does it offer them suite upgrades... (3rd time now)
Location is perfect of course and food is OK albeit expensive. Piano bar is a nice touch and the cigar lounge outside is inviting with blankets & heaters. Staff are cheerful and helpful.
January 27, 2015
Rated 3 out of 5 by Skibandit Needs improvement for a Luxury Collection property
Took us 4 emails in order for someone from the concierge team to respond to our dining requests. Even after all reservations were made, found out during our stay that there were multiple bookings made in error.
No doorman to help open door. Strange for a Luxury Collection property.
This January stay was our 2nd stay but there was no acknowledgement from front desk nor management welcoming us back.
Breakfast buffet quality should be upgraded, though staff there were very nice.
January 12, 2015
Rated 3 out of 5 by JLAST Good location and views but staff not up to par
Stay: 5 nights in early January
Pros: Non-reception and non-dining staff were courteous and wonderful; location is within minutes from the Underground, Harrods, museums and other attractions; room had a great view, including of the sunset; decent breakfast but limited variety across days
Cons: Had to ask my key be re-set 4+ times despite not putting it anywhere near my phone or other cards; staff (other than those mentioned above) were sometimes not up to par (e.g. another customer directly cut me in line and the staff at reception clearly noticed but decided to serve him anyway); housekeeping comes at odd hours to clean (e.g. 8PM - it wasn't turndown service); gym is sometimes overloaded with a chemical scent that makes it hard to work out knowing you're breathing it in (a staff was spraying cleaning solution everywhere one time when I was in there; I had to leave as I couldn't stand the concentration of the smell)
Personally, I wouldn't come back, but if you don't mind the cons above, it's not otherwise bad.
January 8, 2015
Rated 5 out of 5 by Dusty51 Fantastic hotel and location.
My friend and I stayed at the Park Tower Hotel the first weekend in December. I cannot rate this hotel highly enough. The rooms are very spacious. great choice of food and drink, and the staff are friendly very welcoming. A very short walk to Harrods, and about 15 minute walk through Hyde Park to Oxford Street, what more could you ask for. would also like to mention that Murray the Receptions Manager was very helpful and friendly. Thanks for helping us to have a fantastic weekend.
December 29, 2014
Rated 1 out of 5 by Gavriel Frustrated
After explaining my likes and dislikes to an SPG rep this hotel was highly recommended. The staff was horrible and the room was tired. I have never had such an upsetting and disappointing hotel stay.
Thankfully London is a beautiful city.
December 2, 2014
Rated 4 out of 5 by JandH Dated Facility
Staff are excellent and property is very well presented and located, if expensive. The drawbacks are that the design is extremely poor from a noise perspective. Very poor sound insulation in vent system means that conversations in next room (or TV) are heard, especially in the bathroom. The doors are very poor for blocking noise, and guests exposed to constant banging doors and service noises. Panoramic rooms rather lacking in style. Poor availability of power points (e.g. nothing by the beds). Terrible internet speeds
December 1, 2014
Rated 4 out of 5 by Dodo211 Excellent location
hotel location is great, the room was spacious and the bathroom has a water tube next to the toilet to wash. The view is gorgeous, the bed was not comfortable because of putting two twin bed next to each other and it caused a gap in the middle, we requested double bed room.
November 25, 2014
Rated 3 out of 5 by KKSch Nice hotel, but not being maintained
The hotel is in a wonderful location and overall quite nice. However, I have stayed several times and notice it declining. On teh most recent trip, the room was damaged (one window damaged, significant water damage to door/edge in bathroom). Also, Sunday morning I was awoken shortly before 7 AM by cleaning staff knocking loadly on doors to start cleaning and banging around in the hallways with cleaning cart. just not acceptable for a hotel of this price 7 level.
November 25, 2014
Rated 3 out of 5 by tfall Disappointed with the service
I spent two nights at the Park Tower and had a wonderful time but I felt let down by the service on two occasions.
The first time was when we checked on the Friday at 18h00 only to be told that the room was not ready at that time of the evening. What was more annoying was that we were held up travelling from Heathrow and we needed to get ready quickly for a dinner date and were delayed while they cleaned the room.
Thesecond time was on the Sunday morning breakfast where we had a 10 minute wait to get a seat and thus had to rush the meal down in order to catch our flight. Surely they could have open the down stairs room to add more tables or added more staff to help turn around the dirty tables during the obvious busy periods like breakfasts (they had one person cleaning and setting up tables).
I will not be using this hotel again
November 17, 2014
Rated 5 out of 5 by fatima excellent location
Great knightsbridge hotel for shopping and museums. Fabulous restaurant for seafood, and the view from the panoramic rooms is wonderful
October 9, 2014
Rated 5 out of 5 by alqpdke8562 great hotel
Great location and service from an outstanding front desk staff. Highly recommended and will stay on my next visit to LONDON.
October 5, 2014
Rated 3 out of 5 by GreigG Standards have dropped.
I have stayed at this hotel many times and been very happy with the standards. On this visit there was a marked deterioration in the service levels. This was evidenced by:
- newspaper being offered on check in but being delivered on some days but not others.
- staff in the restaruant at breakfast who consistently failed to clear away dirty dishes.
- a coffee machine in the suite and despite a request for coffee pods and an assurance they would be delivered, they never turned up.
- porter took more than 20 minutes to arrive on checkout at 7pm
- Service Express failing to answer the phone on numerous occasions such that I actually got a technician to check the phone because I thought it was not working.
September 14, 2014
Rated 3 out of 5 by chichisan improvements
no do not disturb sign - feel unsecured
not welcome reception desk
concierge never updates reservations made
September 9, 2014
Rated 5 out of 5 by TAN1894 One of the finest hotels in London
My wife, two children (ages 11 and 9) just checked out following a week's stay in two adjoining rooms at the Park Tower. I am a platinum Starwood guest and am used to upgrades, but this hotel went above and beyond to make our stay memorable. From guaranteeing adjoining rooms prior to our arrival, to a glorious buffett breakfast each morning (a highlight for our children), to superb staff who engaged our kids and helped us plan many outings, to wonderfully comfortable rooms -- this was a 5 star stay all around. When we are next in London, this is where we will stay. One of our best hotel experiences ever.
August 22, 2014
Rated 3 out of 5 by zdp10 Very Disapointing
check in took too long as only 1 staff on reception & had difficulty finding my booking.
I was told I was getting upgraded at check-in as the hotel was full, went to the room & to my surprise was given a maids room next to a suite. called reception to complain as no safe in the room & mentioned the room feels & looks like a maids room did not acknowledge my complaint instead sent security to open the connecting door to the next room so I can use the safe. Very disappointing as I have stayed at this hotel on plenty of occasion & I know what the rooms are like.
Really would not recommend this hotel to friends & business colleagues who very frequently travel to London for business.
August 14, 2014
Rated 5 out of 5 by Laurentiu Great hotel in a leafy upmarket London neighborhood
Booked this hotel thanks to its central location in London, my SPG membership as well as the need to feel pampered for our 20th marriage anniversary :-). We spent six nights, yet we would have loved to spend twice as much.
Beside getting immersed in this city's awesomeness every single day, we enjoyed the following hotel features:
- the room (we were upgraded to a Panoramic room on a high floor with nice view over Hyde Park): spacious, clean, comfortable bed with soft and spotless linen;
- One-o-one Restaurant: sublime food (we enjoyed probably the best crab we've ever had) and a remarkable sommelier (congratulations!). If it's amazing food with perfectly paired wine that you're after when you go to a restaurant in the City, then go for 101!
- the courtesy, smile and flawless service of most of hotel's staff. But, as in 'Snow White and the Seven Dwarves', at least one must be the Grumpy. In this case it was the butlers...
Two other areas of improvement towards perfection:
- provide complimentary freshly brewed coffee upon request (not just instant coffee) as many luxury hotels around the world do;
- introduce the 'wow factor' in the breakfast buffet (which is good otherwise, but nothing worthwhile to remember).
Overall a nice experience, we definitely recommend the hotel!
August 11, 2014
Rated 2 out of 5 by Franck893 Waiting refurbishment
Room are very old and would need refurbishment, bathroom especially, the amenities used are very poor quality compared to equivalent hotel.
Staff is good and welcoming.
The location is exceptional in Knightsbridge, shame the level is not there anymore comfort wise.
August 7, 2014
Rated 2 out of 5 by Zee17 Could do with improvement
Rooms are great! Spacious with a fab view and cleanliness very good. Disappointing features - for a 5 star hotel - no tea/coffee making facilities, no free wifi and above all - staff not up to standard! Doormen loiter outside and do not bother to open the doors or help get cabs or acknowledge guests unless forced to! Late check out was requested and despite hotel not being full at all, extension was for one hour only. Shame as this hotel's location is great and it has the capacity to be a really fabulous hotel.
July 28, 2014
Rated 5 out of 5 by Bill2013 Truly a relaxing and top notch hotel in London
Just finished a long week-end at this property and was very impressed with the quality of the stay, absolutely everything was perfect. From the location, to the room comfort to the view and food, it was world class. As someone that stays 100 nights a year in hotels, i always have mixed feelings about trying out new hotels on vacation trips. I'll definately be making this my preferred hotel in london.
July 28, 2014
Rated 4 out of 5 by Ammie2 A quick viisit
After some issues with the size of the safe in the initial room assigned ( did not fit a standard lap top) we had a lovely stay.
This hotel is the lap of luxury and the staff quite professional.
Afternoon Tea was perfect as was our server.
The views from the room stellar.
If you want to pamper yourself, the ParkTower is a great starting point.
July 23, 2014
Rated 4 out of 5 by WVGolfISGOOD Great Location
The staff does a very nice job taking care of every need. Rooms and facilities are in excellent condition. Location is 1/2 block from the Knightsbridge tube station, and in the heart of a major shopping district. Two minute walk to Hyde Park. I found the restaurant/bar to be unreasonably expensive. Too bad, the food was quite good.
July 22, 2014
Rated 4 out of 5 by Dickie27 Summer 2014
This hotel meets most expectations. However every time we stay there we have a problem with checkout. Despite being billed for mini bar goods and wifi which we did not purchase we had conflicting advice about a late checkout which was only resolved when we looked like we were getting upset.
July 20, 2014
Rated 5 out of 5 by Pokeyman Very nice suite
I got lucky and got upgraded. The experience was top notch. Hotel was close to everything and it was a wonderful evening. I only regretted having such a short stay and having to leave.
July 17, 2014
Rated 5 out of 5 by tucker99 Great location
The Kensington area is a great shopping area with easy walks to Hyde Park (Kensington Palace), Green Park and St James Park (Buckingham Palace). The Underground is a half block away to access to SoHo, Piccadilly Circus, Convent Gardens, etc. The hotel is also a resonably 45 minute Taxi to the airport. The only slightly negative comment would be the speaker in the bathroom from the TV. If someone is having a bath and trying to read there is no way of adjusting the volume to be different or off from the main room.
July 16, 2014
Rated 5 out of 5 by harrymike1234 Staff exceptional
The entire staff was so helpful but particularly the front desk. We had 2 rooms reserved and arrived jet lagged but were promptly accommodated and upgraded. What's more, the staff made extra accommodations so that we could be either next to or on the same floor as our 2 teenage boys (thankfully). I will return and return. Many thanks.
July 16, 2014
Rated 5 out of 5 by ElizabethI Wonderful Location and Accomodations
The staff was friendly and attentive. The location was amazing as it is across the street from Hyde Park. The room was comfortable and large. The staff was good about cleaning up and making sure that there was always water and pillow mints.
July 15, 2014
Rated 5 out of 5 by AVRDT Review of Stay
The hotel is clean, attractive and very well located.The staff are friendly, courteous and extremely helpful. The beds are wonderful and the rooms are well laid out and very quiet.
My only question is what took me so long to find the hotel!!!!
July 15, 2014
Rated 5 out of 5 by Ayrton91 Excellent location and a wonderful hotel
It was our first family trip to London, and we wanted something centrally located and close to Hyde Park, so we chose the hotel for its excellent location. Once there we were positively surprised, as not only the location was great, but the rooms were spacious, modern, nicely decorated and in excellent shape. The views are amazing and the staff is very friendly and accommodating. All in all this was a wonderful find and has become our preferred hotel in London.
July 12, 2014
Rated 5 out of 5 by MalcS Ideal
Freindly staff and ideally located
July 10, 2014
Rated 5 out of 5 by Loro Luxurious!
The staff at The Park Tower in Knightsbridge was outstanding, making us feel at home from the moment we arrived. The decor was lovely, in our room and in lobby and restaurant areas, as well. The location of this hotel was also a major plus for us, giving us easy access to sites, restaurants, and shopping. This hotel earns its status as a Luxury Collection hotel.
July 8, 2014