Rated 5 out of 5 by Bill2013 Truly a relaxing and top notch hotel in London
Just finished a long week-end at this property and was very impressed with the quality of the stay, absolutely everything was perfect. From the location, to the room comfort to the view and food, it was world class. As someone that stays 100 nights a year in hotels, i always have mixed feelings about trying out new hotels on vacation trips. I'll definately be making this my preferred hotel in london.
July 28, 2014
Rated 5 out of 5 by Laurentiu Great hotel in a leafy upmarket London neighborhood
Booked this hotel thanks to its central location in London, my SPG membership as well as the need to feel pampered for our 20th marriage anniversary :-). We spent six nights, yet we would have loved to spend twice as much.
Beside getting immersed in this city's awesomeness every single day, we enjoyed the following hotel features:
- the room (we were upgraded to a Panoramic room on a high floor with nice view over Hyde Park): spacious, clean, comfortable bed with soft and spotless linen;
- One-o-one Restaurant: sublime food (we enjoyed probably the best crab we've ever had) and a remarkable sommelier (congratulations!). If it's amazing food with perfectly paired wine that you're after when you go to a restaurant in the City, then go for 101!
- the courtesy, smile and flawless service of most of hotel's staff. But, as in 'Snow White and the Seven Dwarves', at least one must be the Grumpy. In this case it was the butlers...
Two other areas of improvement towards perfection:
- provide complimentary freshly brewed coffee upon request (not just instant coffee) as many luxury hotels around the world do;
- introduce the 'wow factor' in the breakfast buffet (which is good otherwise, but nothing worthwhile to remember).
Overall a nice experience, we definitely recommend the hotel!
August 11, 2014
Rated 3 out of 5 by zdp10 Very Disapointing
check in took too long as only 1 staff on reception & had difficulty finding my booking.
I was told I was getting upgraded at check-in as the hotel was full, went to the room & to my surprise was given a maids room next to a suite. called reception to complain as no safe in the room & mentioned the room feels & looks like a maids room did not acknowledge my complaint instead sent security to open the connecting door to the next room so I can use the safe. Very disappointing as I have stayed at this hotel on plenty of occasion & I know what the rooms are like.
Really would not recommend this hotel to friends & business colleagues who very frequently travel to London for business.
August 14, 2014
Rated 2 out of 5 by Zee17 Could do with improvement
Rooms are great! Spacious with a fab view and cleanliness very good. Disappointing features - for a 5 star hotel - no tea/coffee making facilities, no free wifi and above all - staff not up to standard! Doormen loiter outside and do not bother to open the doors or help get cabs or acknowledge guests unless forced to! Late check out was requested and despite hotel not being full at all, extension was for one hour only. Shame as this hotel's location is great and it has the capacity to be a really fabulous hotel.
July 28, 2014
Rated 5 out of 5 by tucker99 Great location
The Kensington area is a great shopping area with easy walks to Hyde Park (Kensington Palace), Green Park and St James Park (Buckingham Palace). The Underground is a half block away to access to SoHo, Piccadilly Circus, Convent Gardens, etc. The hotel is also a resonably 45 minute Taxi to the airport. The only slightly negative comment would be the speaker in the bathroom from the TV. If someone is having a bath and trying to read there is no way of adjusting the volume to be different or off from the main room.
July 16, 2014
Rated 2 out of 5 by Franck893 Waiting refurbishment
Room are very old and would need refurbishment, bathroom especially, the amenities used are very poor quality compared to equivalent hotel.
Staff is good and welcoming.
The location is exceptional in Knightsbridge, shame the level is not there anymore comfort wise.
August 7, 2014
Rated 5 out of 5 by harrymike1234 Staff exceptional
The entire staff was so helpful but particularly the front desk. We had 2 rooms reserved and arrived jet lagged but were promptly accommodated and upgraded. What's more, the staff made extra accommodations so that we could be either next to or on the same floor as our 2 teenage boys (thankfully). I will return and return. Many thanks.
July 16, 2014
Rated 5 out of 5 by Pokeyman Very nice suite
I got lucky and got upgraded. The experience was top notch. Hotel was close to everything and it was a wonderful evening. I only regretted having such a short stay and having to leave.
July 17, 2014