Rated 3 out of 5 by WorldTraveler56 Mixed_experiance
Rooms are dated. Refresh is needed in bathrooms. Towel rack was rusty and showed the age since last refresh. Pictures shown on the website may be from the time hotel was built. With new hotel chains coming to Agra, customers may have better options. During the check-in, I was told that free breakfast was included in the room rate. However, a surprise was waiting for me at checkout with a hefty charge for the breakfast. Left a bitter test. Need to say that food quality was good. Staff was extremely courteous, doing wonderful job.
June 29, 2016
Rated 5 out of 5 by chaiml Great Hotel
I was in Agra for Business for 1 day, coming a long flight from NY and going from Delhi to China the following day, I was exhausted, what a surprise to have such a quality Hotel in Agra.
June 28, 2016
Rated 5 out of 5 by Hhharb126 Great time at ITC Agra
I recently spent one night only at the ITC in Agra, however, I must say I have never felt so recognized as an SPG Platinum member.
I was given a great suite, the staff was incredibly nice, and so was my butler. I was even offered a complimentary meal by my butler which really made me feel valued and appreciated.
The travel desk was incredibly helpful, booking tours and cars for me. They even offered me to pay them directly to avoid paying tax on the amount if added to my hotel bill.
The facilities were great - especially the spa. Finally, it's great value for money on all fronts.
I wished I had more time to stay when checking out. Highly recommend this hotel.
April 25, 2016
Rated 4 out of 5 by TajVisitor2016 Marble floor noise
While most aspects were up to Starwood quality, I did experience significant sleep disruption caused by the noise of a chair/other furniture sliding on the marble floor every few minutes. I suppose this was from the room above me. This is easily prevented by pads installed on the furniture feet, so should be a regular maintenance item to check.
March 21, 2016
Rated 5 out of 5 by Goldie2009 Wonderful stay
Crossing the Taj Mahal off the bucket list was enhanced by our stay at the ITC Mughal. As a gold member I was delighted to be upgraded to a wonderful suite. The staff are very attentive. Would definitely stay again if visiting Agra.
March 5, 2016
Rated 2 out of 5 by KAUR This hotel was great.
I called for room service no one show up. Give me hard time to check in, need my passport and visa copies. When I made reservation no one mentioned anything.
August 19, 2015
Rated 4 out of 5 by Mudit Stays not credited
I stayed for 2 nights and had 2 rooms. They have only credited one room and i am continuously after them to credit my stay, but they same to be totally unaware of spg and there is no dedicated spg window. Some mr. Manoj spoke to me and does not know anything regarding SPG. I asked him to credit nights and stay he gave me 1 starpoint instead of 1 stay.
August 1, 2015
Rated 1 out of 5 by Gotoc truly horrible
This hote was HORRIBLE. Walking into the room I could smell meldew. The floors did not seems clean. Not only did the rooms look old but you can tell where they tried to fix the problem unsuccessfully. There is wood stain on the wall from trying to touch up the chips on the wood cabinets. Sheets were rough and did not feel clean either. I was so disappointed that i went to the front desk to complain. They told me it was a newly renovated room.My advice is to go somewhere else.
June 20, 2015