Rated 5 out of 5 by KZtraveler Great Experience
An ownership hotel. Great staff, great service. A great place for families with kids. Always a bit windy and the beach can have strong rip currents.
February 5, 2014
Rated 3 out of 5 by Cchriscap Not up to Starwood standards
nice for the timeshare kind of crowd. Not for those looking for kuxury.
Food at hotel is poor yest staff at pool and beach were great.
Spa was run of the mill and a waste of money
January 27, 2014
Rated 4 out of 5 by Rub77 First SPG experience
The Westin Lagunamar have a gougeus swimming pool area, confortable rooms and excellent service.
Even though they were making great works of extension and refurbishing at that time we ended buying a share and became SPG Gold members. We blame the pool and the service.
We hope to visit Westin Lagunamar again soon.
May 6, 2012
Rated 5 out of 5 by Jim234 Wonderful!
Our first stay at this resort and it was absolutely wonderful! The villas are up to Westin standards. The staff was the best part. They are the friendliest we have encountered at any Starwood location. The concierges went out of their way to assist us and made our stay that much more relaxing and enjoyable
October 6, 2013
Rated 4 out of 5 by Jeff67 All we hoped it would be
Beautiful facilities, uniformly friendly and helpful staff, awesome location for a family. Beach is beautiful, waves are fun but not dangerous for kids (plus lifeguards were admirably vigilant). The pool is huge and immaculate with a wonderful view of the beach itself.
The cleanliness of the entire establishment was really impressive, and the rooms were fantastic. Very comfortable beds, spacious living areas, AC and fans cooled the room wonderfully, fridge and washer/dryer were as good as at home.
The only small complaints I had were that as a pale Irish guy, I could have used more shade (I know that puts me in the minority), and that it wasn't very easy to get food or drink before the pool restaurant opened in the morning. I loved being poolside early, enjoying the quiet before the crowds arrived, but it would have been even better if there were Bloody Marys flowing and huevos rancheros to soak them up.
The good points very much outweighed the small negatives. Thanks for a wonderful week.
August 3, 2013
Rated 4 out of 5 by TJMAZZ Excellent Pool!! Family Friendly
This hotel has excellent pool. The infinity pool has fantastic view, and every pools are kids friendly. One minor fact is food in restaurant. The choice is very limited and almost american food. not international or local food.
December 4, 2013
Rated 5 out of 5 by sandybeach Great Vacation
Just got back from a wonderful vacation. Loved the facility and the suite accommodations. Spent most of our time at the pool and in the ocean even though there was rain almost every day. Also bed and pillows were the best I've experienced other than at home
September 13, 2013
Rated 5 out of 5 by DANIME GREAT FAMILY HOTEL
I WAS EXTREMELY PLEASED WITH HOTEL AND IT'S STAFF. WE WERE A GROUP OF 10 INCLUDING 4 CHILDREN AND EVERYONE HAD A GREAT TIME. MY KIDS DIDN'T WANT TO LEAVE THE POO; AREA. BEACH WAS ON EOF THE BEST AROUND. I WILL BE BOOKING MY NEXT VACATION STAY AT A WESTIN.
June 27, 2013
Rated 5 out of 5 by Sunday The Westin is great for RRR
Everyone went above and beyond to make our stay remember able one. It's a great place to Relax, Renew and Rejuvenate. The resort feels like home with all the amenities. I of wait my next trip to the Westin Lagunamar.
November 24, 2013
Rated 4 out of 5 by dottie3088 Amazing resort
The resort was beautiful, our view from the room was breathtaking. We were there with family and was a memorable expierence. A shout out to Felippe and William at the pool bar, great service. We will be back same time next year!
November 4, 2013
Rated 3 out of 5 by Nach Great facilities bad mangement ..
Facilities were awsome.. But, we received calls by 9;00 AM several times (much too early for vacationers who might want to sleep in..) to try and get us to go on the timesharing promo ..
There are various buildings and thus more than one concierge and they do not communicate with each other, creating many situations of having to walk back and forth numereous times .. we also had a food delivery which we called ahead of time and asked for a call on our cell phone when it arrived while we were poolside (as it turns out we spoke with a supervisor) yet after calling a number of times and being told it hasn't arrived. We went to each building and asked each desk about it ..one concierge finally said "you have two packages and you need to tell me which one before I can give you the information" (the second package was the WELCOME package which we never recieved since we did not go on the promotion tour) we finally found it at the concierge desk in building 1200 (we were in building one) sitting on the floor for over an hour.. we asked for the supervisor but got tired of waiting and left.. (we never received a follow up call from anyone!)
there was also a religious group of guests that needed some space for paryer and they were relegated to do it outside.. being told by the managemnet "you are not our target market" (despite the tremendeous amount of empty spaces throughout the property) "since the group only represented only 8% of the hotel's business"
February 11, 2014
Rated 5 out of 5 by lewesdoc Great Location and hotel facility
Excellent location, You can walk to the mall, restaurants, great beach and infinity pool. So relaxing. We also were given a great room and excellent ocean view. i would return to Cancun and stay in this resort again soon.
September 17, 2012
Rated 5 out of 5 by Rob1 Gym
Nice to have treadmills but actual wieght machines would have been nice. Chest press bicep machine etc. Enough for full body work out versus dumbell only. Accomadations otherwise very nice upstairs in room.
June 3, 2013
Rated 5 out of 5 by MsTee GREAT HOTEL GREAT STAFF GREAT LOCATION
the check-in process was smooth though we had some hiccups with check-in because of my friend check card, however the staff was very accommodating. Omar was great. He is a shining exemplary employee.
April 23, 2013
Rated 5 out of 5 by Salvatore EXCELLENT HOTEL AND GREAT LOCATION
I loved this hotel great amenities, and installations, staff service is awsome, and the location could not be better in front of the shopping mall la Isla I definiettly recomend this Westin Facility
October 10, 2012
Rated 4 out of 5 by ChrisNa great resort
Good resort in excellent location. Beautiful and well kept pool,beach, etc. Staff friendly, rooms are spacious. Views from everywhere.
November 25, 2013
Rated 5 out of 5 by Kapalua1 great family vacation
beautiful resort on the beach, Wonderful service, new spa, ocean views from villa, nice restaurants, market on site. Very convenient location. Already planning to come back.
July 22, 2013
Rated 5 out of 5 by JEMF Restaurants
Two of the restaurants had poor service. Not sure if there wasn't enough staff or what but we had to wait extremely long times, get up and look for someone, and finally left.
May 10, 2013
Rated 5 out of 5 by Koguma44 Wonderful Hotel Friendly Staff
We were so impressed with the hotel, the location, the staff, and the room that we're already talking about next year. You could spend more but you wouldn't get more.
November 28, 2012
Rated 5 out of 5 by CesarAB Excellent stay
The room was excellent, the location was great, the staff were very polite and kind, the facilities were beyond our expectations.
We´ve had an excellent stay.
June 2, 2013
Rated 5 out of 5 by ichoboss Great Rooms and Locatiosn
Hotel has best location in Cancun, just in the middle of the Hotel Zone in front of great beaches and shopping mall behind.
September 17, 2013
Rated 5 out of 5 by Ne21 Great place!!
I really enjoy everything!! All the people in the hotel are so kind. Love the pool and the spa. It was a great time!
June 23, 2013
Rated 4 out of 5 by Yoya Good
The staff at the hotel was very amiable.
December 1, 2013
Rated 5 out of 5 by sunny Very Good Location
Everything was perfect, but Internet(WI/FI) has barly signal, pretty much not working at all.
April 17, 2013
Rated 5 out of 5 by Sara Beverages
You should have a machine to but beverages at night, because the market is closed at night.
June 10, 2013
Rated 5 out of 5 by MCSEIDT Awesome Stay!
Had a great time. Great facilities and staff. i will be back.
April 30, 2013
Rated 5 out of 5 by RonPasadena Location, location, location!
Really enjoyed our stay from April 15 to 20th, 2013!
April 21, 2013
Rated 5 out of 5 by Jafrade Great
We were realy confortable
May 24, 2013
Rated 3 out of 5 by LindaLBL Great location and features; disappointing service
We had a great stay at the hotel because the facilities - from hammocks to pool to a beach where sea turtles came to lay eggs - were fantastic. However, the service we received was disappointing. The personal concierge assigned, who had my arrival time and date, said she would meet me on arrival but did not. I was arriving after hours and was actually pretty impressed that she would be on duty when I get in at about 8+pm. I had asked for information on tours etc so I could plan when I arrive - but not only was she not around, she didn't leave word with anyone else. When we finally met the next day, she was pretty pushy on selling vacation time-share when all we wanted was help with arranging day trips and recommendations on restaurants and places to go. We decline the time-share invitation and didn't hear from her until the last evening before we were to leave. It was a check-the-box call to check if we were enjoying ourselves, and she didn't even ask about or offer to help with dinner arrangements that evening. The other concierge personnel were less than hospitable when we approached them. After my stay, I completed an online survey requested by the hotel and gave all these feedback but it's been a month and no response so far. Ignoring all these, if you just want a nice place to stay and enjoy yourselves regardless, the facilities are good.
August 7, 2013
Rated 4 out of 5 by ssmcdm Villas/resort that aim to please!
We just returned from a 10 day adventure at the Lagunamar! We have stayed at many Starwood properties and this one really ticked a lot of the boxes. From the moment we arrived at the airport to the time we were shuttled back, we were treated with respect and kindness. The staff was excellent and went out of their way to serve and please us. We'd like to give a particular mention to Emmanuel at reception (you were right... our room was perfect and a fabulous location/view), Consuelo at the pool bar was terrific, he remember our name and always had a smile with his excellent service and Marcella in the spa was so kind and provided wonderful massages and nail care. The room was well thought out and a 1 BR worked very well for our family of 4 (we did end up with a rollaway for my son and my daughter on pull out), lots of storage, well appointed kitchen and great bathroom layout. We never felt crowded and truly enjoyed the room. It was very clean and fresh with an amazing view of the ocean (request the building on the ends, they are newer and more private)! If you are looking for a resort that has multiple restaurants and late night life this will probably not be the right one for you, but there are many restaurants within walking distance or bus/cab ride. The location is terrific, We really enjoyed the spa and experienced wonderful massages! It's really a soothing setting with a wonderful scent. The gyms are both nice and useful. The overall feel of the property is very relaxed, well cared for and not overly crowded, in fact our unit was extremely quiet we rarely heard other guests. We simply had the time of our lives!
August 21, 2013