Find & Book

Close

Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Please note that at most Starwood hotels, guests 17 and under are considered children. All other guests are considered adults. You will be told of any hotel-specific differences in this policy on the following page.

Dates(OPTIONAL) Calendar
Check in Check out
When?
Calendar
Where?

Transform home into an escape. Access Westin at HomeTM with Starpoints. ®

Close
  • Join

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

  • Boulevard Kukulcán Km 12.5 Lt 18 Zona Hotelera
  • Cancun,
  • Quintana Roo
  • 77500
  • Mexico
  • Map

Rooms & Rates

Close

Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 18 years of age or older to reserve and check into a room.

Rated 4.2 out of 5 by 237 reviewers.
Rated 4 out of 5 Get away with confort Even though Cancun is a very noisy place, I was surprised that in this hotel you can really be by yourself and not be molested by other guests. You can get the privacy you whant, if you want it. The beach is beautifull, and you get excellent service there. August 31, 2014
Rated 2 out of 5 by Poor Service My family and I stayed at this Westin last week and though the property is nice, the staff has a lot to work on in terms of customer service. We stayed mostly by the pool since we have small kids and couldn’t believe we had to wait almost an hour to get service to order lunch. This is even after we asked two other waiters for assistance, one a female who was very rude and told us “I am not your server!”. Apparently she ONLY works on the beach. However it was apparent that we had 4 very small children with us, one which was a baby and would have expected prompt attention. My husband had to finally talk to the Manager about this and all he could say was sorry. Unbelievable! Also be prepared to pay very high prices for food. Nothing is on the house, not even a glass of milk for the baby and they make sure to let you know that it’s going to cost you. As Gold members we supposedly get some perks. One was free drinks at this restaurant La Madonna in the mall. We got our drinks, my daughter accidentally spilled my husband’s. When I asked the waiter for another one, he said that it’s going to cost us. My husband hardly drank a sip! We have stayed at numerous Westins around the world, and this one surely lacks in service. Will not be spending our hard earned money by coming to this resort again. August 15, 2014
Rated 5 out of 5 by Perfect group holiday location My wife and I vacation in Cancun every year, usually with a group of friends. This year there were eight of us (4 rooms) and the trip was again excellent. The Westin Lagunamar is a gorgeous resort situated in the very best spot in the hotel district, directly across from the La Isla development with an array of shops, bars and restaurants along the lagoon, and minutes from the club zone. The beach and pools are spectacular, and the rooms, particularly the villas, are spacious and wonderful. There's been a marked improvement in the service at the resort in recent years, as you would expect from a Westin. This is an excellent hotel - we're convinced it's the best option in Cancun! August 20, 2014
Rated 5 out of 5 by overall a very comfortable and pleasant place to stay The moment we walked in to the hotel we are pleased on the courtesy and hospitality of the staff. From the concierge to housekeeping they were all polite and respectful/ hardworking and doing their job well. The cleanliness and the calm/ peaceful environment. The way rooms are set up, overlooking the ocean . We have been travelling as a Starwood member and this is the only time I have written a review ! Its because this place is really recommendable. This place is really for a relaxing vacation. See it yourself and I will say no more . August 21, 2014
Rated 1 out of 5 by Don't come to this place I felt like they reserved the worst rooms for SPG members. When we checked in around 3PM, they had us wait about 2 hours until the room was ready. When I and my wife specifically asked for a nice room with a good view, they answered "sure". Later we found out it was a room right above a restaurant and a view of ROOF. We had to wait more than 1 hour to get our bags. We have been to other Westin Hotels and we expected "Westin services" but it was most terrible experiences we ever had with Westin. Avoid this place at any cost April 7, 2013
Rated 3 out of 5 by I was disappointed this time We were planning this vacation with all the family for months. We raved about the villas. We were in building 900 and its needs some work. The breaker box kept clicking off when you used more than one appliance. We had ants in the bed and more cockroaches than any other visit. Toilet seat was wrong size and had to be replaced. Coffee maker was broken. My grand-son was ill and requested a thermometer and they never showed up. Floors tiles loose in 928 and 927. We plan on returning and hope our experience will be better. July 3, 2014
Rated 3 out of 5 by Underwhelmed Our first stay at the Lagunamar was far more satisfactory than our most recent stay. The staff this time, although very friendly, had issues remembering what was agreed to and fixing their mistakes. Resort is beautiful and bell hops and general staff is very nice. Front desk at check in needs to be re-trained to eliminate errors. Oceana buffet is not very good but their off menu food is great. Concierge needs to be more interested in helping than selling. It is ok to answer questions over the phone! July 3, 2014
Rated 2 out of 5 by Disappointment I recently stayed at Westin Lagunamar hotel and was extremely disappointed by the level of service. My wife and I used 40,000 starwood points combined and expected more. We began the trip with confusion over our reservation, we had to produce an email confirmation to convince the concierge of how our reservation had been made. We had also requested an early check-in when speaking with our Starwood ambassador, and when we arrived at the hotel our room was not ready and we had to wait 3 hours for our room to become available. Which was then preceded by receiving a room that was not cleaned (bed undone/industrial vacum cleaner in the closet). It took three requests to have the room finally cleaned. Next, I received continental breakfast coupons as a platinum member, which my wife. I asked the front desk, in person, if I could utilize two of these vouchers for a different day, since my wife and I would not be using them on consecutive days. They said no, we had to use these vouchers on the designated date or forfeit a breakfast, which made ZERO sense to me. Then we went to the restaurant and were informed, after we had "selected" an additional item, that it was not included in the breakfast package, which I thought was EXTREMELY rude, since it was already on my plate. Then the waiter said, "he'll let this one slide," as if he were doing me a favor. The waiters kept starring at our plates to make sure we weren't adding other items, which made breakfast very uncomfortable. My wife and I were speechless, as this transpired in front of other guests. We went to breakfast on day 3, and were informed by the restaurant upon arrival that our room (845), had a credit card issue (SPG American Express), and that we couldn't add breakfast to our tab. I asked them what could be wrong, and they said I might have reached my credit limit???!!!! Luckily I had my wallet on me so I didn't have to walk back up stairs. After another miserable breakfast, I spoke with the front desk and they apologized for this inconvenience, and said the "system" did not keep my card on file. My wife and I value our starpoints, as we travel quite a bit for work, and utilize this program to unwind. I expect more from Westin properties, and starwood in general. We have been to this property before and had a wonderful experience, which is why we decided to come back, but in general the level of service received would truly make us consider returning in the future.. July 7, 2014
2 3 4 5 ... 9 next>>