The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

  • Boulevard Kukulcán Km 12.5 Lt 18 Zona Hotelera
  • Cancun,
  • Quintana Roo
  • 77500
  • Mexique
  • Carte

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Politique relative à l’âge requis

Pour réserver et s'enregistrer dans une chambre, les hôtes doivent être âgés d’au moins 18 ans.

Rated 4.2 out of 5 by 258 reviewers.
Rated 4 out of 5 by Overall satisfy. Staff was friendly especially at the pool, but a couple of times my wife and I felt like we were harrass for not wanting to go to the ownership brief. Pools and the beach were very nice. Hot tub was not very hot. December 22, 2014
Rated 5 out of 5 by Fantastic resort! Highly recommend. Besides the gorgeous views and beautiful facilities, the staff went above and beyond our expectations. Everyone from the Pool concierge, front desk, bell staff, bartenders, activities coordinators, maintenance, Tierra Market staff were pleasant , prompt and always went above and beyond our expectations. We had a wonderful time and even bought a week so we could come back regularly! December 19, 2014
Rated 5 out of 5 by Outstanding in all regards This property exceeded our expectations. The staff was extremely friendly and helpful. The facilities were outstanding. December 17, 2014
Rated 1 out of 5 by Not a great experience Really a bad visit for me and my girlfriend while on vacation. 1). Expressly told us they would not honor my SPG gold status during our stay. Thus, no ability to upgrade room and no 4pm late checkout. 2). Although indicated by phone that we would be allowed to checkout at noon, later Locked us out of our room at 11am and failed to send someone to let us in after several calls. We ended up going to front desk to get re keyed, but were late for our transit due to the mixup. 3). Service staff ignore the due not disturb sign and continued to buzz door while we were sleeping. 4). Really ignored our request for a specific room with a view of the ocean. I understand that they have a lot of construction going on, but it is offseason and they made no real effort to explain why we had no choice. October 14, 2014
Rated 3 out of 5 by I was disappointed this time We were planning this vacation with all the family for months. We raved about the villas. We were in building 900 and its needs some work. The breaker box kept clicking off when you used more than one appliance. We had ants in the bed and more cockroaches than any other visit. Toilet seat was wrong size and had to be replaced. Coffee maker was broken. My grand-son was ill and requested a thermometer and they never showed up. Floors tiles loose in 928 and 927. We plan on returning and hope our experience will be better. July 3, 2014
Rated 1 out of 5 by Don't come to this place I felt like they reserved the worst rooms for SPG members. When we checked in around 3PM, they had us wait about 2 hours until the room was ready. When I and my wife specifically asked for a nice room with a good view, they answered "sure". Later we found out it was a room right above a restaurant and a view of ROOF. We had to wait more than 1 hour to get our bags. We have been to other Westin Hotels and we expected "Westin services" but it was most terrible experiences we ever had with Westin. Avoid this place at any cost April 7, 2013
Rated 3 out of 5 by Time share property Property is a time share, no real resort character, no bars or restaurants (apart from a characterless sports bar and a pool/ breafast eatery). No water in rooms, platinum member, but was given smallest room even though the resort wasn't full. Beach and location are great, opposite a mall. Needs to build a bar and proper restaurants November 12, 2014
Rated 5 out of 5 by Oct 31 - Nov 07, 2014 Review Check-in and concierge staff provided excellent service. Our concierge Lucio provided fantastic restaurant recommendations. A couple of nits about the accommodations - the flat screen TVs in the rooms need to be updated. The TVs are not HD and there are no HDMI connections on the TVs. Could not get the DVD player to read media from the USB port. The hardwired ethernet port was not active. November 10, 2014
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