Rated 4 out of 5 by MacBaz A family vacation at Westin Lagunamar, Cancun
I have just came back from summer vacation at Westin Lagunmar. It has been my second stay at that resort after 5 years. It has been almost as good as the first stay in 2011.
The hotel is very well kept, especially its outdoor amenities. Pools, restaurants, and walking allies are very well connected and accessible for families using kid trolleys. Food and beverage are good and not overpriced. The hotel's spa is also a plus. The hotel's locations is also very attractive. Westin associates are friendly and helpful. The property is very clean and secure.
Nevertheless, the villas need to be refurbished. Beds are rather substandard. Furniture are used and a bit out of fashion. I did not enjoy staying indoors that much.
The worst part of my stay was almost a 2 hour marketing meeting with Westin stuff trying to sell me shared time. A botched attempt. Aggressive marketing. A very bad ending. It gave me a huge headache at the end. A massive waste of time and energy.
July 14, 2016
Rated 5 out of 5 by Piero72 Great location
Great location in Cancun with wonderful beaches, malls and restaurants. Slow check in / check out processes and a little annoying attempts to try and sell you shared time vacations.
June 30, 2016
Rated 5 out of 5 by Cuzine215 Great Expirence
Location was great the mall right directly across the street rooms was perfect so many pools
June 21, 2016
Rated 5 out of 5 by Verified Reviewer A great stay at the beach
We profoundly thank the kindness and excellent service your staff gave us. Truth is you spend an extraordinary time both because of the beautiful facilities -that are first class and perfectly maintained- as well as the great service from your staff. In particular, I'd like to thank our personal concierge Anabel as well as reservations support Beatriz, who gave us a great help when we needed to re-schedule our visit due to the Cancer operation my wife had to endure.
Unforgettable vacations that we wished would never end. I have been in many hotels in many parts of the world and Westin Lagunamar stands as one of the best choices I have made.
Many thanks and congratulations!!
June 10, 2016
Rated 5 out of 5 by WWWScotty Fantastic Vacation
Beautiful facilities and outstanding staff. The beach is pristine and well staffed (for drinks & food), but the water is a little rough. The pools are fantastic. The food is phenomenal. The location is great in that there is a mall with all kinds of options for shopping and dining directly across the street. The prices for food and drink are reasonable.
June 7, 2016
Rated 5 out of 5 by Tinab23 Employee
David in actives is such a wonderful person. With the crazy weather we have had he has gone above and beyond to be sure all guest are comfortable and enjoying themselves. He has great knowledge of his job questions we have asked. He has gone above and beyond to make sure our little girls are entertained! Thank you David in activies for your awesome work! Because of you and your crew my girls have not been bored or complained! That means and says a lot!
June 6, 2016
Rated 5 out of 5 by MLCS 2nd stay was great!
Our family just returned from a 1 week stay at the Lagunamar resort. Our room was immaculate, pools and restaurants were outstanding, and the service overall was excellent. Alejandro at the Duna Pool Bar did a wonderful job of looking out for my family's needs during our stay. He was quick with a smile and friendly greeting- Alejandro made sure we did not go hungry or thirsty and helped us out during the pop-up rain showers to ensure all our bags/towels were collected.
We cannot wait to return!
June 5, 2016
Rated 5 out of 5 by Russman Spa Services
My husband and I visited The Westin Lagunamar in April and visited the spa a couple times. We had an excellent spa experience from Roberto & Juan. We would highly recommend them and the massages in the cabana on the beach. Well worth every penny spent!! Cheers!!
We also love the morning breakfast buffet. We enjoy the staff and the food. Thanks
June 4, 2016