Rated 5 out of 5 by Paula901 Splendid
This is our second visit to this resort and I have to say this is one of the best places I have ever stayed. The staff at most of the places are very special and we could not have been treated any better. We were welcomed with smiles and by our names by 95% of the employees. We will be back for years to come.
May 3, 2016
Rated 5 out of 5 by kcjeffmo Home Away From Home
We call the Westin Lagunamar home a couple of times each year so it made sense to my wife and I to have our wedding here. From the moment we arrive to when we left, we felt as if the staff went out of their way to accommodate us and our guests. Our on-site planner, Cristina G., is amazing! Everything went perfectly and none of it could have been done without her and resort staff. We will certainly be back many more times!
May 1, 2016
Rated 5 out of 5 by Jan58 Wonderful Beach Hotel
Without question, the turquoise water, the outstanding pools, and the unmatched staff make this property a necessary travel! My husband and I are so taken with The Lagunamar, we went in March and April.
We travel and stay in multiple Starwood properties; however, I have found that we return to locations because of the hospitality we receive and see displayed to other guests.
On our April trip, Monica, guest experience manager, displayed that "hospitality quality" before we arrived and continued to do so after departure (she located clothing we left in our room).
The food is good and reasonably priced, seating at the pools and beach is not a problem (pool concierge always available), and the suites nicely appointed and comfortable. My only regret, I had to leave!
April 30, 2016
Rated 5 out of 5 by JNVEL Stay for the view alone.
From the moment you step into the lobby, you know that you are not going to want to leave. Your immediate view is a sprawling landscape that opens up to three consecutive pools flowing into each other towards the ocean, the last one having an infinity edge that blends perfectly with the ocean. The pools are very large with the middle one having a slide. The pools are surrounded by the main building which is U shaped. Attached to the building on the south side, are additional wings which wrap around another pool. Near the pools are numerous large gas grills that many families use for dinner. Wide beach that is cleaned every morning followed the numerous blue hues of the clear ocean water that you never get tired of looking at. All the staff at the pool, bar, restaurant, front desk etc., are very attentive, friendly and helpful.
We stayed in a studio. It was fully equipped with appliances, two burner stove, dishwasher, half size fridge, plates etc. It even had a washer/dryer which is usually only found in one and two bedroom units. Rooms were very clean and more than once we were asked if there was anything that needed to be repaired in our room. We had none, but I took it as a sign that they were eager to fix any potential issues to maintain the quality of the resort.
Across the street are two open air shopping malls connected to each other. One is high end, Michael Kors etc., the other more of your traditional shops. Both have a number of restaurants all of which are along the lagoon for great sunset view dinners.
April 28, 2016
Rated 1 out of 5 by bernadette Excellent place
The Westin exceeded all my expectations, the facilities, the staff, the food, the service was second to none. Everyone is so friendly and pleasant and they really really really want you to have a great time and enjoy your stay. It was honestly excellent, I would certainly recommend this and will definitely go back there.
April 18, 2016
Rated 5 out of 5 by Flower77 Awesome resort
Such a beautiful resort with excellent service from staff and concierge service .
April 18, 2016
Rated 5 out of 5 by CASEM Excellent Vacation
This hotel was just perfect for our week long holiday in Cancun - the premium villa was beautifully appointed with great views of the ocean - the hotel up to usual Westin standards and whilst your SPG status does not apply (i.e. no late checkout or upgrades etc), they still recognise your loyalty to the Starwood brand - what makes this hotel excellent is the hotel staff - more specifically for us the friendliness of the pool bar tenders (Jorge and Marcos) who get to know your names, room number and what you like to drink and provided an A+ service every single day Great experience.
April 18, 2016
Rated 5 out of 5 by Robert1074 Wonderful 4 days
We were here for our 27th wedding anniversary. The view was absolutely marvelous and the staff was awesome. The bed was very comfortable and the bathroom was wonderful. My wife especially loved the tub powerful jets and the view from the tub was awesome. You're able to slide open the door to see the ocean from the tub. Really the only downfall was we had an adjoining room and the kid next door was very loud sounded like they were in our room. That was pretty bothersome needs better sound proofing. Thanks for a wonderful time we will be back for sure. One last thing since you have your own transportation help guest out better with a ride to and from the airport. Cost is way to expensive should be free. I could see paying 10 dollars a family. But having to pay I think it was 45 for a fifteen minute ride ludicrous. Duna staff and food awesome.
April 18, 2016