Quartos e tarifas

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1 quarto 1 Quartos , 1 adulto 1 adultos , 1 criança 0 crianças
Rated 4.4 out of 5 by 492 reviewers.
Rated 5 out of 5 by Great Relaxing Time The Westin is located on a great beach, has great pools and is close to the club district. The staff was courteous and attentive to our every need. We are looking forward to our return trip. October 24, 2016
Rated 1 out of 5 by Poor experience We decided to expend our holidays in Riviera Maya in another great hotel, but decided to stay one night in Cancun to know the area and enjoy what it seemed to be a great facility, the Westin Laguna Mar. Great mistake. No Platinum benefits. This property is focused in time share and do not pay attention to regular hotel guests, I booked 2 rooms, one of each was not ready until 5 pm. No upgrades. Staff member offered me to wait at the club lounge, another mistake. that is a small room with not enough chairs to accommodate us. No coffee, or amenities. So we decided to go to the restaurant and pool area with the promise to be call at my cell phone when room ready. That never happened. Be aware that check out time is 10 am, so basically we had our room for 17 hours. When complained about no one informing at the booking about not being able to get platinum benefits, late check out was the most important, I was given a room in another building for a couple hours to refresh and wait for my time to leave. That was good but I had to wait for the room to be ready for another hour at the reception area. Too disappointing. Never back to this property and seriously considering not to renovate my platinum this year. I don't see it worthy. October 20, 2016
Rated 5 out of 5 by Best installations and beach My family Stayed from oct. 9-14 and had the best experience. Very kind people, helpful employees attending immediately your petitions, Beautiful and clean installations, best location in front at a mall, you can do many things walking, the best Beach, Good shower products. Sometimes small things make the difference and a Good actitude from personnel is important. Waiting to come back soon. October 17, 2016
Rated 5 out of 5 by Great Stay!! We stayed at Westin Lugnamar for 5 nights and had a wonderful stay! We got an amazing view, in what has to be one of the best rooms at the resort! The grounds were beautiful and extraordinarily well kept . We spent most of our time on the beach, which was absolutely perfect. The fact that they let you know you can not reserve chairs, was such a plus. There were always chairs and umbrellas on the beach (maybe not so much at the pool). I'm not sure the rule was always enforced, as I did see towels sit on the same chairs for well over 24 hours and no one showed up to use them (so clearly not being used to reserved, they were just forgotten about) nor did an employee remove the towels, but I think letting all guests know that the hotel had the right to remove your belongings if you are gone for more than 45 minutes, is enough to keep people from rudely reserving chairs they don't intend to use. This is a lovely resort, in a great location and I would recommend it to anyone wanting a beach get away! September 26, 2016
Rated 3 out of 5 by Nice resort but there's still room for improvement. Clean and nice rooms. Expensive prices at restaurants. The beach front of the resort has seaweed that could be cleaned more often. September 22, 2016
Rated 5 out of 5 by A great family vacation This was our first visit to the Westin Lagunamar resort and it was a great one,we stayed from Sept 2nd thru Sept 9th. The pool and restaurant staff was so wonderful they make you feel like family and make you feel welcome there from Jorge at the pool bar, Henry at Duna's Sports Bar and especially Nery at the towel shack who was always so friendly and gave us resort information and was always willing to answer any questions we had. The rooms we had on the top floor had a awesome view it was so beautiful my wife had a hard time leaving. We will definitely be returning. September 12, 2016
Rated 5 out of 5 by Unforgettable experience! Maria and I had an incredible experience with you at the Westin Lagunamar. The hotel and our room were perfect. The pool and beach made us feel like we were in paradise. But what made the trip the most memorable was the service and the staff. Everyone from the moment we arrived to the moment we left we felt special. Sandy's bright smile and Abrahams breakfast service started every day on a positive note. Jorge, Marco, and Felipe were awesome down by the pool bar, we had so much fun with those guys. William at oceano provided great service and treated us very well. The whole staff was friendly and made us feel like family. We wish we could come back next week but we've got guests of our own to make feel as special as you made us feel. Thank you thank you thank you! September 7, 2016
Rated 5 out of 5 by Awesome Resort The best thing I like about this resort is that every room has a beach /pool view. No room faces the street so no matter what room you get, you will have an awesome view. Very comfortable bed and well equipped kitchen with anything you might need to cook a small meal or mix few cocktails. They even have gas grills near the pool if you are a grilling kind of guy/gal. We got the studio room and it was plenty of space for the two of us plus some. Balcony in every room which is the cherry on top. Very helpful and friendly staff. Good onsite restaurants plus a small convenient store. Great location which is across the street from a very nice mall with number of restaurants near by. Overall. it was a great experience as you expect from any Westin or Starwood properties. September 3, 2016
  • 2016-10-27 T12:07:21.910-05:00
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