The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

  • Boulevard Kukulcán Km 12.5 Lt 18 Zona Hotelera
  • Cancún,
  • Quintana Roo
  • 77500
  • México
  • Mapa

Quartos e tarifas

  • Para estadias superiores a 90 dias, ligue para 866-539-3446.
  • As reservas são aceitas com até 550 dias de antecedência.
  • Por favor, verifique novamente as datas.
1 quarto 1 quartos , 1 adulto 1 adultos , 1 criança 0 crianças
Rated 4.3 out of 5 by 368 reviewers.
Rated 5 out of 5 by Family Vacation Another great experience! This is our fourth year here and it has been fantastic! Lemelio (Pool Concierge) was wonderful; very attentive! Armando and Felipe (Duna) are great. Facility is well maintained. June 13, 2015
Rated 2 out of 5 by Not as Expected Just returned from Westin Laguanamar and stayed one week. Very disappointed in that the Villa room had stained marble counter tops in 3 places, stained couch and carpeting, bathroom shower stall smelled of mildew and to top it of the kitchen sinks plumbing under the counter leaked a major amount of water for 3 days. Called the front desk 3 separate times to have maintenance look at the issue. Each time maintenance came it did little to fix the leak, until the final last visit by maintenance, my husband had to use our flashlight to point out the specific plumbing pipe to the Maintenance Supervisor to get it fixed on the third request. Maintenance and Room Cleaning services need major improvements. June 7, 2015
Rated 5 out of 5 by The Westin Lagunamar Ocean Resort The Westin Resort is a perfect vacation hotel. It's clean, modern, beautiful; rooms with a view of the ocean; many group activities; great restaurants; customer focused staff. June 2, 2015
Rated 5 out of 5 by family gathering What sells this resort is the staff who work there. From Toni as my Concierge through the bellman, these people work hard to make your vacation as easy and fun as possible June 1, 2015
Rated 5 out of 5 by Enjoyable stay at this Westin This Westin has very three good restaurants that serves great food and first class service staff. Additionally, the views of the water along the beach and poolside were outstanding. May 29, 2015
Rated 5 out of 5 by Great vacation This resort was very comfortable and clean with a very friendly staff. 6 of us came and all were quite satisfied. The pool was beautiful, and the ocean was good for swimming. We had a special anniversary dinner on the beach, which was very well done. The pool bar could have been larger, but it worked out ok. We would definitely return to this hotel. May 28, 2015
Rated 4 out of 5 by Payment delayed and refusal of upgrade We have booked an offer to get 4th night free and room upgrade upon availability. Terms were that payment was to be made at reservation, we agreed and wanted to be like this because USD was going up and our credit card was never charged until the day we left, but USD in december 2014 was lower than in may 2015 and as our credit card is in Euros, we ended up paying more thant expected althoug we called several times to get it done. When we arrived, people at front desk were not that smiliey because they had a though day but that wasn't our fault, and they refused to give me a room upgrade because Villa owners were priority although I am member and I explained that we were in Cancun to get married and that we would have apreciate to have a room upgrade. May 27, 2015
Rated 5 out of 5 by Great staff Very nice hotel. Staff are friendly. May 24, 2015
Rated 5 out of 5 by Xcaret Suggested for families and under 90. River is primary attraction promoted, but great walking and viewing. Looong day... hot afternoon, but staying thru night show is absolutely worthwhile! Expert workers in the park - always there to help/guide. If you like nature and natural settings, it's the best! May 15, 2015
Rated 5 out of 5 by Lagunamar owner Although we purchased this villa in 2006, this was our first visit to Cancun. We have had safety concerns about traveling to Mexico. Wow...were we impressed!! We felt very safe. Cancun is clean, easy to get around, we took a taxi downtown to Sams Club and Walmart to shop for food, walked to local restaurants. The staff was so friendly, helpful, and great assistance and recommendations by Concierge. We can't wait to come back!! May 9, 2015
Rated 4 out of 5 by Excellent Stay My sisters and I enjoyed the Lagunamar once again. The room had a wonderful view, all of the common areas were clean and well maintained. And the service was wonderful. In particular Lomeli, the pool concierge did a fabulous job taking care of us. Thanks! May 5, 2015
Rated 5 out of 5 by Recent Stay at the Westin Lagunamar We recently returned from our first stay at the Wedtin Lagunamar. We loved the place. The resort was beautiful and well maintained. Every staff member we met was friendly and went out of their way to assist us, especially Delfina and Omar. All the restaurants on the property served great good and the prices were reasonable. We will definitely be returning for another vacation at this resort April 26, 2015
Rated 3 out of 5 by Poor Services Dear Mr. Gonzalez, I would like to thank you very much for the basket of fruits that you sent me and would like to place on record a few points during my stay in your hotel. We were three couples staying in your hotel from 20th to 23rd April ,'15 and our room nos were as under: Room No 1144 - Ashok M Saraf Room No 1141 - Nandu Gupta Room No 1151 - Kamal Khandelwal When we checked in on 20th April we had a very bad experience. The check in was done by Ms. Viridiana and it took her an hour to find our booking. Our booking was for two Studio Rooms and one Suite, however, she gave us three studio rooms. When we told her that we would like to see someone senior, she called one person by the name of Mr. Omar Khuna who was very rude and curt. The next day, I informed them that the housekeeping in my room was not done and I rang up the Manager on duty, Mr. Ginseuti Seefinoni and spoke to him. It took them at least 45 minutes to clean up the room. The General Manager of Westin, Mumbai, spoke to someone at your hotel and then Mr. Alberto Ocariz came and met me. He was a Rooms Division Manager. He was very kind & courteous and extended all facilities. He was even kind enough to give us one additional room and agreed to give all six of us complimentary breakfast, which we really appreciate. I would like to mention here that our experience of the first two days in your hotel was very bad. It was only when Mr. Alberto came into the picture, did things improve. People like Mr. Alberto should train Mr. Omar and Ms. Viridiana on how to behave with guests. We find that his positive attitude and good behavior can be compared to that of any five star hotel and I feel that you need to take corrective steps with the other staff like Mr. Omar & Ms. Viridiana so that the name of your hotel is not tarnished and guests are not driven away. We are members of SPG and patronize Westin Hotel, Mumbai, India & we certainly did not deserve such sort of treatment. I would once again like to thank you for the basket of fruits and for all the courtesies extended and we will positively stay in your hotel the next time we are in Cancun. Thanking you, Sincerely, Ashok M Saraf April 24, 2015
Rated 3 out of 5 by 2 stars out of five, lost The first star was lost when we arrived to the complex and nobody helped us with our baggage, with just a poor indication to find the room by ourselves. The second star was lost when we asked for a benefit as SPG gold members, to have a late checkout. I understand that it depends on availability, but this is the third time it happens. If the hotel cannot or don't want to bring this benefit for true, it would be better to stop offering it. Aside of these issues our vacations there were quite good. But not five stars worth. Sorry. April 21, 2015
Rated 5 out of 5 by Spectacular Spectacular! Describes every aspect of Westin Llagunamar Ocean Resort Villas Cancun. Your expectations will be vastly exceeded. Westin people are gracious and personable. They make you feel more than welcome; you become family. Transportation is smooth; upscale shopping is nearby. You will not want to depart. April 16, 2015
Rated 4 out of 5 by One of the Nicer Vacation Ownership Properties Overall, good place. If you have a family, definitely do not do a studio--as it is one bed and then a fairly uncomfortable hideabed. If staying in a studio, consider just staying in a hotel so you have a second bed. We had a 2 bedroom lockoff most of our stay and it was great. The Westin had some issues figuring out our reservations because we had some on points and some on ownership (be super clear with them of using this option). Pool is amazing. Rooms are above average. Location is A plus across from the mall and far from spring break chaos. In general staff all wanted to be very helpful. Great place with young kids. April 9, 2015
Rated 5 out of 5 by The Best Place on Earth Been vacationing here since 2008 without missing a year. Easy travel from Airport to hotel. Once at the Hotel you are treated like family. The staff go above and beyond to make your stay a pleasant one. The rooms are clean and spacious, we stay in a 1-Bedroom with a full kitchen. All the views from the rooms overlook the beach and the Ocean. This is locatio worth trying if you want to relax, be safe and have yourself a GREAT time. April 9, 2015
Rated 5 out of 5 by Perfect for families We have three kids aged 9, 7, and 2 and spent an amazing six days at the hotel. The pool and beach are spectacular - the pictures on the website really don't do it justice. The hotel has very good, albeit a limited selection of, restaurants, but all the kids really wanted was food by the pool, which was always delivered by friendly staff. Another huge plus was the location of the largest, most modern shopping center in Cancun directly across the street. It gave us some breaks from buffets to try some other restaurants. The concierge was excellent and helped us book tickets to the Dolphinaris/Wet 'N Wild and Captain Hook's pirate cruise - and even helped us find some discounts only locals know about. We've done Disney and LEGOLAND and all three kids voted this their best vacation so far. April 6, 2015
Rated 5 out of 5 by Wonderful week! The grounds, the staff, the food--all wonderful! The Marketplace was a great, affordable resource--loved the fresh pastries in the morning. Enjoyed the gym faciilties--loved the cleanliness and the cool towels waiting for use after our workout. The food at the Oceana was outstanding--we dined there 3 times it was so good! March 30, 2015
Rated 5 out of 5 by Another fantastic experience This was the fourth time in 4 years that we have visited the Westin Lagunamar Resort in February. The accommodations, service, and relaxation have been spectacular every time. And the proximity to restaurants, shopping, golf, and attractions is second to none. We own 1 week every year and, hopefully, we'll be visiting every year for a long time to come! March 28, 2015
Rated 5 out of 5 by Spring Break Fun A great trip at one of our favorite SPG properties. The staff was attentive and friendly and their sense of pride and hospitality really showcased a beautiful and well maintained hotel. I also appreciate the Kids Club and the Fun Team, especially Jose! Well done. We will be back soon. March 27, 2015
Rated 5 out of 5 by good stay, will go back Had a great experience. Our biggest concern was that we'd be there over spring break & might be noisy - but no worries, was very pleasant! The mall is right across the street if you want to try other restaurants or shop - very nice. March 27, 2015
Rated 5 out of 5 by Wonderful vacation We have stayed at the Lagunamar 4 times over the last several years, most recently in January. Each was an excellent experience. The check in staff was friendly and welcoming. The ocean view from the room is awesome. We like to relax by the pool. The infinity pool offers a beautiful view. Good poolside service. Our concierge suggested doing a private guided tour to the Mayan ruins, Tulum, as we have done the guided bus tours which were very good too. The private tour was great and very reasonable. Love the location, beach on one side and across the street many nice restaurants within easy walking distance. Looking forward to our next visit. March 21, 2015
Rated 5 out of 5 by family time in Cancun Loved our time at Westin Lagunamar...great trip recommendations, help with restaurants, family pictures... everything was fun and easy--looking forward to coming back! March 20, 2015
Rated 5 out of 5 by wonderful accomadations With beautiful pools and the beach just beyond, how can you go wrong? The staff is extremely helpful with no shortage of personnel. You can be as adventurous as you would like or just lay back and relax. Oh and there is excellent dining on site or nearby for most tastes. March 20, 2015
Rated 5 out of 5 by Staff are superb! The staff are the most attentive, thoughtful, & helpful we have ever encountered. Our villa was kept spotlessly clean. The pool concierge put towels on a lounge chair by a handrail for me (I have a neuro-muscular disorder). The servers at all the restaurants were friendly and accommodating. The view from our villa was beautiful. March 20, 2015
Rated 5 out of 5 by Exceeded our expectations! We had read the reviews, asked around and had prepared ourselves for our vacation! Usually there is a letdown, but what we got was even better than we imagined. This property is stunning and what is great is it is consistently being cleaned and rejuvenated. We got a one bedroom suite and honestly, I could live in that apartment. It had everything you could want for, full kitchen with accessories, stunning view, outdoor breakfast nook and more. The shops are across the street, and the restaurants are everywhere. We went to a grocery store that was one of the nicest ever and that was a quick bus ride away. The gym is great, and the wireless in the village is good. Just got back last week and can't wait to return. Westin Lagunamar we look forward to seeing you again soon!!!! March 20, 2015
Rated 4 out of 5 by Huge Category Increase Wow Starwood Hotels, it was very disappointing to see that you moved this hotel from a category 4 to a category 5 hotel. That doubles the amount of starpoints needed for a 1-bedroom room. I understand that this then makes the option of a timeshare more "sellable" for you, but for those guests that have visited numerous times, it makes your $500 room rate and spg program unattainable for most!! March 17, 2015
Rated 5 out of 5 by Breathtaking site place to fall in love again The Westin Lagunamar Ocean Resort was more beautiful than I exoected the deep blue waster and the view from your room and any where on the property was relaxing, so much so that I planned to do site seeing but I did not, because I did not want to leave the property maybe next time, I would definitely return for fun and to relax eat and have Spa treatments. Also family friendly but you do not notice the children as there is a special pool area for them March 15, 2015
Rated 5 out of 5 by Fabulous Vacation There are a few extraordinary individuals that I wanted to extend a special thank you to while spending the first week of March at the resort. Omar is the manager of guest experiences. He was not only instrumental in procuring a fabulous suite for my husband and me (we were celebrating our 25th wedding anniversary) but also was always a presence on the property eager and willing to accommodate and please his guests. We looked forward to seeing Omar each day and sharing with him what events we had planned and having him implement any additional help we might need as far as making reservations or simply asking for his expertise on different restaurants or excursions. He was always beyond friendly and truly took time to talk with his guests. I felt that he embraced his management position and was very appreciative of the work he did with the resort. Thank you again Omar, you were truly the best!!! Another accolade goes out to Eduardo our pool concierge. What a warm, friendly and helpful man he is! My husband went down each morning and arranged a new location for us to bask in the rays - there are multiple pools as well as beach locations, so we took advantage of enjoying a new spot each day. Eduardo greeted my husband every morning with an effervescence that we have come to expect from the amazing Mexican people. Good morning Mr. Mark, and towels in his hands ready to ferret out the best spot for us. We also looked forward to seeing him each day, always with a big smile on his face. Although I specifically mention two individuals, I need to convey that the entire staff at the Lagunamar was amazing. Kind, accommodating and eager to help in any capacity. All the waiters and hostesses were extremely kind, and the pool attendants were fabulous. There is nothing as enjoyable as lounging by a gorgeous pool and enjoying poolside drinks and food. The service was always quick and delivered with expertise!! Our overall experience was so amazing, we cannot wait to return with our children next time. Thank you again to all the staff and management - you made our trip very memorable!!! March 14, 2015
  • 2015-08-01T00:52:44.069Z
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