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坎昆威斯汀拉姑那玛海洋别墅度假酒店

  • 墨西哥
  • 金塔纳罗奥,
  • 坎昆
  • 库库尔坎大道 12.5 公里 18 地块酒店区
  • 邮政编码 77500
  • 地图

客房与房价

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每房儿童数

此信息可帮助我们确定最适合举办您的派对的客房,并为您的到来做好准备。

请参阅客房条款与细则,了解有关折叠床和/或额外人员费用的信息。

Age Requirement Policy

Guests must be 18 years of age or older to reserve and check into a room.

Rated 4.2 out of 5 by 238 reviewers.
Rated 5 out of 5 by Always a Great Experience in Cancun I've been coming for a few years to the Westin Lagunamar, it never disappoints me. The service is perfect, just there when it is needed. Beach is beautiful. Close to everything. September 9, 2014
Rated 1 out of 5 by Don't come to this place I felt like they reserved the worst rooms for SPG members. When we checked in around 3PM, they had us wait about 2 hours until the room was ready. When I and my wife specifically asked for a nice room with a good view, they answered "sure". Later we found out it was a room right above a restaurant and a view of ROOF. We had to wait more than 1 hour to get our bags. We have been to other Westin Hotels and we expected "Westin services" but it was most terrible experiences we ever had with Westin. Avoid this place at any cost April 7, 2013
Rated 5 out of 5 by Perfect group holiday location My wife and I vacation in Cancun every year, usually with a group of friends. This year there were eight of us (4 rooms) and the trip was again excellent. The Westin Lagunamar is a gorgeous resort situated in the very best spot in the hotel district, directly across from the La Isla development with an array of shops, bars and restaurants along the lagoon, and minutes from the club zone. The beach and pools are spectacular, and the rooms, particularly the villas, are spacious and wonderful. There's been a marked improvement in the service at the resort in recent years, as you would expect from a Westin. This is an excellent hotel - we're convinced it's the best option in Cancun! August 20, 2014
Rated 2 out of 5 by Poor Service My family and I stayed at this Westin last week and though the property is nice, the staff has a lot to work on in terms of customer service. We stayed mostly by the pool since we have small kids and couldn’t believe we had to wait almost an hour to get service to order lunch. This is even after we asked two other waiters for assistance, one a female who was very rude and told us “I am not your server!”. Apparently she ONLY works on the beach. However it was apparent that we had 4 very small children with us, one which was a baby and would have expected prompt attention. My husband had to finally talk to the Manager about this and all he could say was sorry. Unbelievable! Also be prepared to pay very high prices for food. Nothing is on the house, not even a glass of milk for the baby and they make sure to let you know that it’s going to cost you. As Gold members we supposedly get some perks. One was free drinks at this restaurant La Madonna in the mall. We got our drinks, my daughter accidentally spilled my husband’s. When I asked the waiter for another one, he said that it’s going to cost us. My husband hardly drank a sip! We have stayed at numerous Westins around the world, and this one surely lacks in service. Will not be spending our hard earned money by coming to this resort again. August 15, 2014
Rated 3 out of 5 by I was disappointed this time We were planning this vacation with all the family for months. We raved about the villas. We were in building 900 and its needs some work. The breaker box kept clicking off when you used more than one appliance. We had ants in the bed and more cockroaches than any other visit. Toilet seat was wrong size and had to be replaced. Coffee maker was broken. My grand-son was ill and requested a thermometer and they never showed up. Floors tiles loose in 928 and 927. We plan on returning and hope our experience will be better. July 3, 2014
Rated 2 out of 5 by Our experience at Westin Lagunamar We stayed at Westin Lagunamar last week. In many ways, I don't think this is typical Westin. In our four nights stay, the room was serviced only one time. If that was their policy to service the room only one time a week, they should have made it clear upfront. The daily fresh towels, and small amenities like shampoo, lotion etc. had to be called in daily. It took us over three hours and three follow up phone calls to receive the fresh towels. Coffee packs, creamer, sugar for the daily morning coffee are not supplied. You have to make your own arrangement. The mini market at the Hotel sells the coffee, sugar etc. but not the coffee filter for which you have to go to downtown. When you are there only for handful days, last thing you want to do is spent over half a day in buying grocery items and throw away all the unused items at the end of the stay. Came across as very ineffective model for the guest services. Also, we found check-in process extremely slow and took such a long time even though we were about 4th or 5th in the line. We expressed our concerns during our stay with concierge desk as well as with SOV representative, but did not seem to have any action taken on our issues. We have stayed at many Starwood properties in many countries and it has always exceeded our expectation. But this was totally on the other side and makes us think, should we even consider to stay back here again? If you are travelling with family, least you would like is daily clean room and some basic amenities provided. I don't think this is too much to ask. For the standard rate Westin is charging for this property, believe me, there are many other choices where you will not have to go thru basic agony. On the plus side, the location and pool are very good. Proximity to beach is also very nice. But the overall guest experience and responsiveness of the staff requires a serious improvement. July 14, 2014
Rated 3 out of 5 by Underwhelmed Our first stay at the Lagunamar was far more satisfactory than our most recent stay. The staff this time, although very friendly, had issues remembering what was agreed to and fixing their mistakes. Resort is beautiful and bell hops and general staff is very nice. Front desk at check in needs to be re-trained to eliminate errors. Oceana buffet is not very good but their off menu food is great. Concierge needs to be more interested in helping than selling. It is ok to answer questions over the phone! July 3, 2014
Rated 5 out of 5 by overall a very comfortable and pleasant place to stay The moment we walked in to the hotel we are pleased on the courtesy and hospitality of the staff. From the concierge to housekeeping they were all polite and respectful/ hardworking and doing their job well. The cleanliness and the calm/ peaceful environment. The way rooms are set up, overlooking the ocean . We have been travelling as a Starwood member and this is the only time I have written a review ! Its because this place is really recommendable. This place is really for a relaxing vacation. See it yourself and I will say no more . August 21, 2014
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