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1 quarto 1 Quartos , 1 adulto 1 adultos , 1 criança 0 crianças
Rated 4.1 out of 5 by 219 reviewers.
Rated 1 out of 5 by Poor Customer service from Management Just checked out of the Westin Villas in Princeville Kauai after a 3 day stay. We have had great luck with Westin properties elsewhere so we decided to spend the final days of our Fall break in Kauai after a week in Maui. I work in the service sector so I try not to be "that guy" when something goes wrong but I found the staffs response this week unacceptable. On Thursday Night October 14th at about 12:30 am my wife and I awakend to our ceiling fan falling from the ceiling in to the center of our bed. Obviously a rude way to wake up, ruining our nights sleep and the following days adventures. I waited until the next morning to report in incident and management sent security to file a report. He did his report requesting pictures we took and finished by asking multiple times what we wanted him to tell the managers. We told him we wanted it fixed, didn't want to change rooms as we are leaving today and we are glad no one was seriously hurt. He said management would follow up with us later that day. I could have been the typical tourist and screamed and yelled that I wanted my entire trip reimbursed since your room ruined one of our two days but really all I wanted was an apology and a 1:00 late checkout since we do not fly out until 3:00 today. My frustration is no member of management ever reached out to even apologize let alone offer anything to offset or day without sleep in Kauai. Proof once again that being a nice guy never pays off. At minimum I would have expected a face to face conversation with a manager. October 15, 2016
Rated 5 out of 5 by Wonderful resort, lovely setting The hotel did not disappoint. It was in fantastic physical condition; our room felt like it was brand new. Service was excellent. We were checked in expertly by Daniel Burns. He was professional and personal. Michelle Peters was excellent over the next few days that we stayed there. She had great follow up and follow through; excellent resource for us. Overall, excellent staff, which makes a huge difference. August 30, 2016
Rated 5 out of 5 by Great layout and location This is a property that offers ownership. Views are beautiful with an upscale feel. In an area with lots of other vacation homes, the whole area is beautifully manicured. Our one bedroom was fantastic - great kitchen for cooking and both living area and bedrooms were great size for a family of four. We loved the main pool area and the short walk to makai golf course. Would definitely stay there again! August 14, 2016
Rated 1 out of 5 by Service is poor and hotel is understaffed For $565/night at a Westin Resort, we expected a luxury experience. However unfortunately, our experience was far from luxury and did not live up to the Westin brand name by any stretch. The service was poor throughout our trip: hotel staff were either consistently unavailable/not present, or relatively discourteous. When we arrived, the person checking us seemed to not understand something about our rate (though we had a standard rate) which she wouldn't explain to us, and disappeared into the back room for 10 minutes without explanation to figure it out, leaving us standing there alone. When we arrived for brunch at the restaurant on Sunday, the gentleman greeting guests as a host was particularly unfriendly (and clearly needed more assistance/additional staffing). During our brunch on the patio, dozens of birds were sitting on unoccupied tables waiting to pounce on any leftover food (making clear that our table had almost certainly been covered with birds right before we arrived), and no one seemed to be doing anything about it. There was only 1 waiter for the entire outdoor section, so we had to hunt him down by walking around the restaurant to get our check when we were ready to leave. When we tried to speak with a concierge in the lobby about recommendations for a hiking in the area, there was no one at the desk and we stood waiting for 15 minutes for them to come back. When we would leave and return from the hotel, despite the fact that valet service is included in our parking rate there was almost never a valet assistant there to take or retrieve our car; we would stand and wait for someone to return to the valet post. While we were checking out, the valets that had retrieved our car stood by and ignored us and instead chatted with each other while we loaded the bags into the cars ourselves, making no effort to assist us even though there were no other guests that needed to be attended too. Overall, the service was very poor for nearly every aspect of our stay. We will not be coming back to this hotel. July 10, 2016
Rated 5 out of 5 by Excellent property with great location. Beautiful grounds overlooking the ocean. The staff was very responsive and accommodating. Our room was perfect. Love the heavenly bed! May 14, 2016
Rated 5 out of 5 by Great customer service. Even though we had a garden-view room, it still had an ocean-view out the back window Did not see a show. Spent most of our stay exploring the island May 13, 2016
Rated 3 out of 5 by Your status makes no difference They are not trying to impress you and they certainly don't care if you are a Starwood Gold member. If they did, they wouldn't give you a 1st floor "upgrade" that is 5 steps from someone's car and when you aren't going to pay for said upgrade (and told them so prior to check in) they make you move to a room that overlooks a service area/garbage/air conditioning unit or something extremely unattractive. March 31, 2016
Rated 5 out of 5 by Wonderfully relaxing week for the family Westin Princeville provides all of the amenities we expected, with well-appointed rooms (full kitchen is worth its weight!), warm pools, clean, spacious grounds, good food, and attentive, friendly service. Kaua'i is a daytime playground for outdoor activities, and we took full advantage of the nearby beautiful beaches, sailing the Na'pali coast, and exploring historic sites. Only downside to this location: no immediate beach access. The short shuttle ride to beach at St. Regis is not as convenient as walking from your room or pool right into the surf, as one can do at other Hawai'i resorts. Nonetheless, would highly recommend Westin Princeville for a relaxing and fun time on Kaua'i. March 25, 2016
  • 2016-10-25 T10:35:36.783-05:00
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