Rated 1 out of 5 by MMACruise2014 Needs renovations and more amenities
We stayed in their privately owned 2 bedroom suites which was on the 4th floor. First when we walked in the ceiling had patches all over it. How long does it take to paint and cost when they charge $500 a night? Bathrooms were tiny and mirror was so high that I had to stand on my toes to see the bottom of my head. Had to leave the door open in order to fix your hair or you couldn't stand in front of mirror. Bed was somewhat hard which is not like any other Sheraton I've stayed in before.
July 5, 2014
Rated 2 out of 5 by WPB007 Hotel Owners need to spend a lot more money on the Sheraton Portsmouth's infrastructure
The Sheraton Portsmouth has tanked in terms of service delivery and facilities. We encountered way too many operational errors during our stay. Someone is asleep at the wheel. We checked into a room with little light; the lamp was unplugged at the floor outlet (shouldn't housekeeping have checked that when they cleaned the room?). There was debris under our bed (shouldn't housekeeping have checked that when they cleaned the room?). Our room was run down; way overdue for a redo; the carpet was seedy! We asked for a (Platinum) late check-out at 4:00 PM, which could not be accommodated. Why? (? too few housekeeping staff to keep up with late, Platinum, check-outs (money saving?)). At 12:30 PM when we went back to our room, despite having been authorized to check-out at 3:00 PM, our room keys had been deactivated, why? so we had to go back to the Front Desk - - a nuisance, with no apology by the Front Desk Agent. The redo in the common areas (hallways, elevator vestibules, elevators) looks like the hotel owners have totally nickel and dimed the redo, and selected Walmart as an Interior Designer, Architect, and General Contractor. All one has to do is stand and wait for the elevator on the fourth floor, and you see a new, cheezy wall covering, old, very dated buttons and signs for the elevator (up/down lights), baseboard moldings from the 1970's, and so many layers of paint on the elevator frames, that it looks like they've been painted every year since 1970. Talk about "value engineering!" The hotel looks tacky, and in no way will be competitive with the growing hotel competition in downtown Portsmouth.
July 12, 2014
Rated 4 out of 5 by Susane053 This hotel was located in a great little town.
We were expecting all the rooms to be renovated, per your online discriptiion. However, we were not told that the in hotel condo was privately owned, and was not renovated by the owners. There were several items that needed to be fixed including a complete renovation. Although the staff was excellent, I would not recommend staying in a room that had not be maintained properly. This was our first experience staying at a sheridan hotel and it may have been our last.
July 19, 2014
Rated 5 out of 5 by unicycle65 Conference Stay
The hotel is conveniently located one block from access to the harbor and all that downtown Portsmouth has to offer. The staff was friendly, helpful and responsive. Considering that they held two weddings on the Saturday night prior to hosting 300 plus for a conference, all ran very smoothly and the food and beverage service was excellent.
The valet and parking staff was very friendly, courteous and prompt, even throughout a burst of many people trying to check out and depart at the same time. I highly recommend this hotel for your stay in Portsmouth.
July 16, 2014
Rated 4 out of 5 by Dododa Portsmouth Sheraton
The air conditioning in the hotel was way too high and I got a cold. Also there is no cappuccino that for me is a big problem.
It's difficult to send you this evaluation I should be able to submit any nickname and not answer wherever I choose not to answer
July 16, 2014
Rated 5 out of 5 by debaleh fabulous vacation!!!!!
We had a wonderful time. The hotel staff was amazing- all the front desk people were so kind and gracious and the supervisor, Alexandra was wonderful! She was so helpful and kind to us and we give her our highest recommendations!!c The staff recommended great food and entertainment and knew their stuff.
July 14, 2014
Rated 4 out of 5 by Bill1966 Portmouth vacation stay
Fitness center and pool are quite nice. Elevators are very slow for the size of the hotel.
July 14, 2014
Rated 5 out of 5 by AnnieA This hotel has a wonderful location
This hotel was downtown and close to everything I wanted to visit and check out. Fabulous location.
July 12, 2014