Rated 2 out of 5 by reb124 SPG Rewards as second class guest
This was my second visit to this hotel after a very favorable first stay. We were using reward points for this vacation stay of 4 nights. We were given a very poor room, with practically no storage space for clothes. When i asked for a better room, I was told that the better rooms were reserved for cash paying guests. Thus, we were considered second class. We were finally given a better room on the second day, but no room amenities were provided. Upon leaving after 4 days i expressed my frustration again and was given a partial credit on my bar bill.
August 5, 2014
Rated 5 out of 5 by Flanders This hotel suits every need!
Perfectly located, near San Marco, but off the beaten track, away from the crowds. Ecstatic views starting with delicious breakfast buffet on the Grand Canal, or spectacular canal side bar for light meals and drinks, day & night. An additional magnificent terrace from which to watch the boats go by at any hour, write your postcards or meet with friends.
Spacious room with comfortable bedding and large, airy, functional bathroom. Impeccably maintained and serviced. Highly professional & polite staff with the invaluable plus of a concierge with connections!
August 11, 2014
Rated 2 out of 5 Disappointing for a Westin
Very small "Grand Deluxe King room". Tiny bathroom. Great location. Friendly staff. Very poor room service. Very poor wifi (not free to Starwood members). No water in room.
August 15, 2014
Rated 5 out of 5 by middx42 Disappointing check in
As Tour Manager for a group of 60, I was disappointed many of our rooms were not ready and check in was not completed until nearly 5.00pm - well after the 3.00pm published check in time. The attitude of some (I repeat, some) of the front desk staff left a lot to be desired.
August 12, 2014
Rated 5 out of 5 by venice14 venice trip
my family and I enjoyed the hotel.
August 13, 2014
Rated 5 out of 5 by Rmac66 Incredible property and incredible staff
We stayed at the Westin during our visit to Venice. The staff was every friendly and helpful during out entire stay - always smiling and willing to engage. The hotel itself is beautiful and overlooks the Grand Canal. The bar area and restuarant both have incredible views of the canal.
Our room was incredibly spacious with a great view of the canal and the hotel had prepared our room to perfection for our arrival.
We had one small issue during our stay that was not only corrected quickly but the duty manager went beyond my expectations and more than erased the issue from our minds. Truly this level of customer service and commitment shows the professionalism the entire staff seem to show.
Even on our departure we stopped to grab a quick lunch and the young server made sure our food arrived promptly so we could enjoy it in the limited time we had.
My sons and I loved Venice and our experience at the Europa & Regina only added to our fun.
I highly recommend staying.
August 12, 2014
Rated 4 out of 5 by Wendy19 Perfection
We had a canal room with a balcony. It was the most amazing hotel. To arrive in the lobby by water taxi was amazing. The view from our room amazing. The staff and their attentiveness - yes, amazing. Would recommend and would stay again. Thank you Europa for a wonderful stay in Venice.
August 11, 2014
Rated 4 out of 5 by Napafan This is a gem on the Grande Canal!
The Hotel Danieli and the Gritti Palace will likely attract the most visitors and the gushing reviews. But, Venice Westin is a little jewel box of a hotel at the heart of Venice.
The rooms are wonderfully decorated and the location is amazing. Moreover, you are likely to pay a third of what it would cost to stay at the Gritti.
Within five minutes from the hotel is the Piazza San Marco which is a perfect base for a long weekend. The concierge was extremely helpful and provided needed advice.
This would be Starwood's premier property in Venice if it did not have the Gritti in its collection. And because of the Gritti, this hotel is often too easily over-looked.
November 23, 2011