Rooms & Rates

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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.8 out of 5 by 359 reviewers.
Rated 3 out of 5 by Hotel Needs an Upgrade I have stayed here a few times in the last few months. I find the hotel to have a lackluster vibe and it is in need of a 'perky' upgrade. The front office staff seems distant and not as engaging as I feel from other properties. The restaurant staff is an exception as they all were very friendly and engaging. I don't appreciate the $75 pet fee as there are just too many other Starwood properties that do not charge this fee..... March 1, 2014
Rated 2 out of 5 by needs help Dont use the spg card, you get lower service at this hotel. After 25 visits to the hotel they treated us as if we had never been there. i have written emails about my concerns. The response was quick. The place has the ability to be a great but the crew does not work together as team. You really feel unwelcomed in this place February 28, 2014
Rated 4 out of 5 by Had great experience. Only complaint was the lack of adequate lighting in the room. Similar to most hotels lighting. WE liked the location. The staff was friendly and helpful. February 28, 2014
Rated 4 out of 5 by internet needs update Hotel was great, except for the fact that the wireless internet is very slow. Also it's annoying that you have to login every time you want to use it. February 23, 2014
Rated 1 out of 5 by Close to fishing pier The heater never worked consequently it was freezing cold the one night we were there. The towels were clean but not thick as we had experience in the other hotel one night prior. February 19, 2014
Rated 5 out of 5 by great personal great staff, good food @ restaurant. got exactly what i book very happy February 16, 2014
Rated 5 out of 5 by Service I would like to thank Rachel Guirguis for all her help with all the changes with our crew, She was a big help February 14, 2014
Rated 4 out of 5 by Great experience Great weekend. Very friendly staff and our meals were delicious. We ate breakfast in the hotel restaurant daily because it was so good. Location was great, close to harbor yet very accessible to freeways. February 10, 2014
Rated 5 out of 5 by The place to renew We accomplished our goal. We wanted to get away from the stress at home and from the moment we arrived for check-in we knew we had come to the right place.Lovely and serene without the flight and expense. Thank you for providing such a comfortable room and delicious breakfast for those of us with lesser income who also want to enjoy the very best hotel experience. We shall see you again soon. February 10, 2014
Rated 4 out of 5 by Good location Was there for a conference. Good location, good food, nice outdoors. February 9, 2014
Rated 4 out of 5 by Veery good overall value. We stayed for one night on our way to Palm Desert from San Francisco. We found the hotel to be an excellent value. Service was outstanding and the restaurant top notch. January 20, 2014
Rated 2 out of 5 by Not a great stay The toilets are too low to the floor, they look like children size. No view, were advised we had a garden view, we would have to stand up to see over the wall to see it. January 15, 2014
Rated 5 out of 5 by Quick Getaway I booked two rooms, one for my in-laws and the other for my wife and I. We were very satisfied with the level of service. my in-laws really enjoyed the covered whirlpool. We had breakfast Sunday morning at the restaurant and the breakfast was delicious. My wife ordered French Toast and the rest of us ordered the Four Points Breakfast. Great prices for hotel restaurant. Staff was friendly and accommodating. Great Stay I will definitely be back. January 13, 2014
Rated 3 out of 5 by If not here for a conference... The hotel is fine. However, keep in mind that they are also a 'conference center" and "resort". So if you are a Starwood Platinum and need a late checkout, they don't have to give it to you. (In my case we compromised). Also, unlike most Four Points at which I've stayed, breakfast is not included for Platinum guests. It is available as a welcome amenity (continental breakfast only - or $5 discount), but only if you ask for it. When a conference is taking up the hotel, the restaurant is used for conference attendees - not regular guests. After all that, the place is a-ok and the staff courteous. January 7, 2014
Rated 1 out of 5 by FB Ventura Harbor As a multi-year long term SPG Platinum member, I was greeted on New Years Eve with a TERRIBLE (over deordorized) standard room (big balcony, big deal), with no upgrades or other options. The staff was either not trained or not empowered to do anything to ease the problem, by either sending a bottle of wine, a plate of cheese and crackers, or offereing more SPG points to be added to my account. Nothing! Nothing at all! They handed me a welcome bag that had a bottle of water (to go with the other bottles already in the room) and a cereal bar. I cant imagine what non-platinum members would have received! The restaurant closed at 8pm, so having something to eat was not an option either. Hospitality management is often about managing expections, including the less than spectacular experiences. Only to make matters worse, the GM never responded to my messages or email. I imagine that the apple doesnt fall from the tree. No wonder that the staff was as helpful as a kiosk. January 5, 2014
Rated 4 out of 5 by This place has improved There must have been a bit of remodeling over the past year. It seems their policy is no special late checkout for Gold SPG. January 3, 2014
Rated 2 out of 5 by troubled We spent one night at the hotel, the front desk put us in a room next to the spa that smelled like chlorine. Asked to be move and the front desk personnel acted like it was some mistake. The fridge in the room didn't work. The bartender booted us out one hour before the published time and was very rude. This place needs some TLC the location is great, but upgrades are need. January 1, 2014
Rated 4 out of 5 by Relaxing place We live pretty close to this hotel, but we wanted to get the kids out for a night and use the pool and explore Ventura. Plus it was my wife's birthday, so we'd hope to have a nice dinner. We arrived at around 5:00PM or so and Debbie at the front desk welcomed us, but informed me that our room wasn't ready yet and it would be up to an hour for it to be ready. I asked if there is anything she could do since I had small kids with me and she said because of my SPG level, she'll see what was available. She went to the back office, then came back and said they would upgrade us from a garden view to a harbor view so we could get into a room sooner. We were very happy to hear that. She also offered some ideas for restaurants which was very welcoming. Overall, she gave a great first impression of the hotel. Everything else about the night was great. The property is very peaceful and you don't hear the street when facing the harbor. The view isn't as spectacular as you would think. Yes you see the harbor, but it is across from the parking lot. Everything else was pretty good. Room was clean and seemed to be well maintained. Although we were nervous when we walked up to the door and found plates from room service from the previous guest. Luckily the room was cleaned already and we didn't have to deal with that. I'm also not a big fan of the spa not being near the pool. We ended up staying in the spa since it was pretty cold out, so it worked out fine. We would certainly come back here again. December 30, 2013
Rated 5 out of 5 by Staff was great The staff and facilities were great December 19, 2013
Rated 5 out of 5 by Nice stay on a clean hotel This hotel is maintained good and clean and reception is excellent. If i come to santa barbara another time, will stay in this hotel!! December 2, 2013
Rated 5 out of 5 by Special Requests Honored We want to thank you for providing special needs per our earlier request such as TDD for deaf to use phone, extra lamps to help my wife with NIGHT blind see better and close captions on TV for deaf. Restaurant inside also is good! Thank you December 1, 2013
Rated 1 out of 5 by This hotel does not care Called several times to the hotel and SPG. SPG told me to call the hotel directly. They said they would call me back and it has been 3 weeks and no call back. I will not use this hotel in my future visits to Ventura (6 times per year) and will purposely use a competitor hotel instead as opposed to another SPG property in the area. November 28, 2013
Rated 3 out of 5 by Bad SPG Hotel This hotel needs major improvement. Staff and infrastructure. November 23, 2013
Rated 5 out of 5 by Great staff. Bernice (desk agent) took good care of me and as always made my stay even more enjoyable. I have stayed at the 4 points Ventura many times and have never had a bad experience. Highly recommended! November 23, 2013
Rated 2 out of 5 by Worst SPG Hotel This hotel is the least hospitable. November 15, 2013
Rated 4 out of 5 by Clean, but older hotel The Sheraton is a clean, but older hotel. The staff has always been friendly each time we have stayed there. Plus, location, location, location. Minus, non disclosed $10 per day fee to park and no off site parking. Key system always has glitches. November 11, 2013
Rated 4 out of 5 by Best Front Desk Customer Service Couldn't have had a better experience with all of the staff. They always went above and beyond in helping us with anything that we needed. We even decided to stay an extra night due to the beautiful location of the Hotel and friendly staff. November 10, 2013
Rated 1 out of 5 by They gave up my room!! Booked on spg points 2 weeks previously. Arrived at 10pm, booked in to find that they had given up my 2 queen bed room. I was travelling with a collegue for work so this did not work. On top of this, the room had been recently "fumigated" and was completely uninhabitable. There was no other room available that night as they were fully booked. "We are so sorry" doesn't work when you are on the street at 10:30 at night in an unfamiliar place. Did go back however and stay 2 days later on the end of the business trip and had a good room, could still smell faintly the "fumigation" in this room, but was habitable. Thought they might comp the room but did not. Not impressed. November 10, 2013
Rated 1 out of 5 by Green Hotel not Green when its dark in the room Installed electicity reduction green light swtiches (that did not function properly). As a consequence the room was so dark I could not read the numberous marketing pages placed all over the room telling me how green they are. November 5, 2013
Rated 3 out of 5 by Room was musty. Open door and window and could not reduce deodorizer smell. Turning on fan helped, but fan was noisy. Second night better than first. Did mention to front desk when they called, but they did not seem to care. Guess I should have complained louder and had room changed, but we busy with other aspects of our travel. November 4, 2013
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