シェラトンスイート・キーウェスト

  • アメリカ合衆国
  • 33040
  • フロリダ,
  • キーウェスト
  • 2001 South Roosevelt Boulevard
  • マップ

空室状況&料金

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1室 1 , 大人1名 大人1 , お子様1名 お子様0
Rated 4.2 out of 5 by 501 reviewers.
Rated 4 out of 5 by Key West hotel I stayed at ther Sheraton at the employee rate, as I work at a Miami area Starwood property. The staff was pleasant, the room was clean, and the food was better than expected. Overall we were happy with our stay. Two things I would change are: 1. There are not many electrical outlets in the room. Also, we could not find an electrical outlet in the bathroom. A hairdryer was provided, but you could not do this in the bathroom vanity area. I would suggest adding an outlet to the vanity area and another outlet in the living room area. 2. Late night Room Service menu-I would suggest not offering this service. I have found more times than not, there are never meals to be had. When I called our second night, it was about 10 pm and everything was out except a frozen pizza option in the Gift Shop. I have worked at numerous hotels that offer this "limited" menu, and it ends up hurting you more than it helps much of the time. Overall, we were happy, and we would stay again. Thank you! June 30, 2015
Rated 4 out of 5 by Resort prices but a regular hotel feel I stayed at this hotel over Memorial Day weekend. Overall its a nice hotel. Friendly staff, nice facilities, excellent breakfast buffet. I didn't use the pool but it appeared well maintained. Smathers Beach is literally across the street (it's like going across to your neighbors house, it's that close). There are a few food trucks there as well if you don't want to pay resort prices. The beach has chairs & umbrellas for rent (not through Sheraton). And there is a shuttle that takes you to downtown (which is about 15 min ride). Tip: Bring your own bottled water & snacks. Although not allowed by the pool, there aren't that many places in walking distance and you'll appreciate having something to take to the beach. The resort charges ~$5/bottle and only gives 2 bottles/room/day for free (even to platinum members) The cons: - Didn't offer luggage assistance: For a resort, I think this is a must. I had quite a bit of luggage and had to manage on my own. If they do have it, they didn't offer it to me. - Not a great layout: only the lobby and rooms are indoor. The hallways are all outdoor and it makes a square. Getting acclimated is challenging. - Shuttle: The shuttle was overall good but on Sunday 5/24, the late night shuttle was smaller and we had to wait a longer period to get back. I get that it was a Sunday but it's a holiday weekend. Need to be better prepared - Painting: on Monday 5/25, hotel decided that was a good time to paint the steps to the lobby. With the crowds, I think they could have picked a less busy time to do that. Not a deal breaker for me but worth mentioning. - Internet: resort fee includes internet and it works just ok but many resorts offer upgraded internet for a fee or free to platinum members. This hotel did not. I would recommend they add it. May 29, 2015
Rated 5 out of 5 by great management team My wife and I stayed here for 6 days and were greatly satisfied with the staff and surroundings. Max ,at the concierge desk was very,very helpful. Johnathan at the main desk, was always friendly and smiling. We had a slight problem from noise at 4:30 one morning and the problem was quickly resolved. Brandon and Goose from the restaurant area were more than helpful. Thanks Tony C. May 21, 2015
Rated 5 out of 5 by anniversary visit My boyfriend and I arrived at the Sheraton Suites Key West on a tuesday at around 1pm, our reservation stated we would be arriving after 11pm. Our schedule changed and they were able to accomadate and checked us in right away, the room was spacious and had a nice balcony with view to the pool. The parking was easily accesible and complimentary and they had a shuttle from the hotel to Duval St. every 15 minutes. Fabien at the front desk was great and sent us a very thoughtful ammenity for our anniversary. It was a lovely stay and im looking forward to coming back. May 8, 2015
Rated 2 out of 5 by This hotel was disappointing. Shower was stopped up for 3 days.Drawer on table was broken on table and hung down.Chair covers were dirty with spots on them.Over charged at checkout $75.I called when I got home,was put on hold,then went to a recording,then had to send a email.Waiting on response. April 25, 2015
Rated 5 out of 5 by Just right...... Great location and wonderfully maintained property. April 8, 2015
Rated 2 out of 5 by Construction 3/2015 Very loud and disruptive construction going on in the pool area that has both bathrooms closed by the pool. It is going from 9am to 4pm each day without stopping. Grinding, hammering, crashing, dirty construction activity makes it impossible to have a relaxing vacation in the sun by the pool. It has ruined our stay as that was the main reason we chose this hotel. A warm place to get away and relax. The pool attendant was very nice but the pool food service was non-existent and extremely slow when present. Our room was nice but I would not recommend the hotel at this time!!! Ask if there is construction before you reserve. March 31, 2015
Rated 1 out of 5 by This hotel suffered from customer service I have stayed at this resort a number of times in the past and was looking forward to it but was very disappointed. It started with my room selection. I am a spg gold member but was not able to secure a spg room. The room I was given was in the back of the resort facing outward. The room interior was nice as usual however you could tell it suffered from neglect. Little things like the water pressure was terrible, the safe did not work and the blinds were broken. The worst thing however was the overall customer service. The bar / food service at the pool was terrible. They were grossly under staffed. The bar tenders tried to do their best but showed frustration do to the work load. Only 2 of the 6 days was there as service pool side. The rest of the days you had to wait in long lines by pool bar or had to have the bar tender leave the bar and bring your food down to the pool There was only 1 bar tender on staff. I am sure that 1 extra bar tender / pool staff would certainly pay for their salaries in sales if they were added. I spoke with a few other guest who thought the same. A number of us left the resort to eat when we would have gladly spent the money to eat. The service even got worse during the evening. We tried to eat dinner in the restaurant and had to wait a long time for some one to come up to seat us. Also when checking out I was informed that Sheraton has added a $20 per day resort fee. I understand many other resorts do the same but I was not informed of this charge when I checked in nor did I feel the resort service earned the fee. I am disappointed because I have stayed in the this particular resort 4-5 times in the past and don't remember it being like this. I realize that it is hard to find help in the Keys but Sheraton had better solve this one. March 20, 2015
  • 2015-07-01T13:17:42.194-05:00
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