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LOYALTY

Starwood Preferred Guest

You and SPG. The perfect power couple.

As a consultative seller, SPG® is your partner in travel. The Starwood Preferred Guest® program gives you access to award-winning hotels and resorts in exciting destinations, offering something for every traveler. With every eligible stay*, your customers have more flexibility, more choices, and more ways to get the rewards they want, when they want them.
Members earn faster now that all SPG Award stays and nights earn credit toward elite qualification. Elite members enjoy the richest benefits in the industry with increased Starpoint® earnings, room upgrades and more.
Get more details. Print our easy-to-reference flyer.

Member Tiers & Benefits

Preferred
Gold
Platinum
  • Earn and redeem at over 1,000 hotels and resorts in nearly 100 countries across 9 hotel brands.
  • 2 Starpoints® per eligible US dollar spent.
  • Free Night Awards without blackout dates.1
  • Amazing experiences and access like no other through exclusive partnerships. SPG® is your ticket to the best in music, sports and the arts through our SPG.com/moments auction site.
  • Award Flights without blackout dates on over 350 airlines worldwide.
  • Other great Starpoints redemption options: transfer Starpoints to miles with over 30 airlines,2 combine Starpoints with cash for hotels stays, or redeem Starpoints for merchandise awards and more.

25 Stays or 50 Nights Annually
Award-winning benefits that reach beyond Preferred status, including:

  • 3 Starpoints per US dollar spent, a 50% bonus over the Preferred level.
  • Upgrades to best available room at check-in, including Standard Suites.5
  • Your choice of a welcome gift to complement each stay. Choose from bonus Starpoints, continental breakfast (New Option!) and local amenities.
  • Complimentary in-room Internet access.
  • Club- and Executive-level privileges where available.
  • Guaranteed room availability when your room is booked by 3 p.m., 72+ hours prior to arrival.6
  • Our signature Platinum ConciergeSM service.7

10 Stays or 25 Nights Annually
Award-winning benefits that reach beyond Preferred status, including:

  • 3 Starpoints per eligible US dollar spent, a 50% bonus over the Preferred level.
  • Upgrades to enhanced rooms at check-in, such as rooms on higher floors, or corner rooms.3
  • 4 p.m. late checkout, where available.4
  • Dedicated Gold customer service line.
  • New! Your choice of a welcome gift to complement each stay. Choose from bonus Starpoints, complimentary in-room Internet access and a complimentary beverage.
  • No blackouts applies to standard rooms only. Starpoints required for a free night range from 2,000 Starpoints for a weekend night in standard room at a Category 1 hotel to 35,000 Starpoints for any night in a standard room at many Category 7 hotels. Category 7 properties that are all suites or villas require a higher Starpoints redemption.
  • View a list of participating airlines, transfer ratios and full program details. Participating airlines and transfer ratio are subject to change. Check with your frequent flyer program for details on redemption of airline miles.
  • Subject to availability at check-in for the length of the stay, provided the room was not booked through a prepaid third-party channel. Enhanced rooms do not include suites and include rooms on higher floors, rooms with better views, or corner rooms. This benefit is not offered at AloftSM and ElementSM properties.
  • Subject to availability at resort and conference center hotels.
  • Subject to availability at check-in for the length of the stay, provided the room was not booked through a prepaid third-party channel. Specialty Suites such as, but not limited to, premium view, Presidential, Honeymoon and multiple bedroom suites are excluded. This benefit does not apply to all-suite hotels. Best rooms are identified by each property and may not include upgraded Towers-level accommodations unless Towers-level accommodations are booked originally. The upgrade benefit is available for one room for the personal use of the member only, regardless of the number of additional rooms purchased by the member. This benefit is not offered at Aloft and Element properties.
  • Applicable to one standard room at participating hotels. Member must pay regular RACK rate. Blackout dates apply. Not available at resorts. Room upgrade and Free Night Award redemption do not apply when this benefit is utilized. Minimum length-of-stay requirement must be met.
  • Available in English language only through an overseas telephone number (+65 6836 7357).

With so many options, redemption couldn't be sweeter.

Free Night Awards, suite upgrades, Award flights on over 350 airlines, merchandise awards, instant awards, and more – help your customers use their Starpoints in the way that’s best for them. Awards not only reward members, they further encourage loyalty to you as you actively seek out ways to help them maximize their Starpoints. Your clients can redeem their Starpoints at spg.com or by calling SPG Customer Care.

Access like no other.

Amazing experiences and access like no other to the best in music, sports and the arts, exclusively for SPG members. The SPG Moments program is a unique way for your customers to use their Starpoints on items such as VIP tournament tickets, backstage tours, premium concert tickets and so much more.

Smart move

Help your customers maximize their travel spend by ensuring they are enrolled in SPG. Your customers earn Starpoints, and you earn commission. When your customers are ready to redeem their Starpoints you can help them redeem smarter by guiding them to the best redemption options for their travel desires.
You and SPG. Working together to build loyalty – to you and to Starwood.
Join now and sign up your best customers.

Need assistance? Call SPG Customer Care.

* An "Eligible Stay" is a stay of one or more consecutive nights at the same SPG Participating Hotel by an SPG Member who: (A) provides his/her SPG Member number at the time of reservation or at check-in; and (B) pays an Eligible Rate or, for stays on or after October 1, 2011, redeems an SPG Award or an SPG Promotion Reward for the stay; and (C) stays in one of the reserved guest rooms. If an SPG Member checks-out and then checks-back in to the same SPG Participating Hotel on the same day, it will count as a single stay for purposes of calculating Eligible Stays.

*An "Eligible Rate" is the rate an SPG Member pays for a stay in a guest room at an SPG Participating Hotel unless:

A. the guest room was booked through a tour operator, online travel channel or other third party channel including, without limitation, expedia.com, hotwire.com, priceline.com, orbitz.com, booking.com, travelocity.com, ctrip.com, and elong.com.

B. the guest room was booked at a group rate as part of an event, meeting conference or organized tour, and the SPG Member does not directly pay the SPG Participating Hotel for such room;

C. the guest room was booked at a tour operator, wholesaler, or crew room rate including, without limitation, STARNet and STARPRO;

D. the guest room was booked at a business, employee or friends and family rate;

E. the guest room was provided complimentary; or

F. a voucher or third party award (e.g., Aeroplan room award, Air Miles room award) was redeemed for the guest room."