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About Us

StarwoodPro's Travel Professional Learning & Development Program: ProLearning

How do Travel Professionals educate themselves while learning more about exotic destinations, luxurious hotels and even new and innovative concepts in the travel industry? ProLearning of course! ProLearning is designed by Starwood Sales and Education Professionals specifically for Travel Professionals like yourself. It is a multimedia learning experience to help you get to know our portfolio of lifestyle brands. It’s a way of helping you better understand and experience our brands; learn more about our hotel and resort locations; provide insightful information and education, ultimately designed to improve your profit performance and deepen your customer relationships. The Travel Institute has also recognized this work, and Continuing Education (CEU) credits will be awarded based on satisfactory completion of each module. You will be prompted to print your certificate of completion at the end of the session and we encourage you to proudly display this at your desk.

Starwood is a global company, with properties in more than 100 countries, and we certainly recognize that our travel professional colleagues are global as well. For those living outside of North America, the learning module offers a downloadable script translated into six languages other than English, including French, Chinese, Japanese, German, Italian and Spanish.

Rewards
When you complete the first module, you will be rewarded! Upon completion, you will qualify for our new Travel Professional Experience Rate program, STARPRO. We know travelers turn to you for your expertise and we know that knowledge is a Travel Professional’s power, so if you have taken the time to learn about our brands, we want you to also have the opportunity to live and experience them. STARPRO rates start from $69 and are ONLY available to Travel Professionals who pass the first module of Starwood’s new Learning and Development Curriculum.

Flexibility
The learning library is designed for flexibility – yours. Offerings will be added on an on-going basis, providing learning opportunities identified as important by travel professionals and always designed to provide value and benefit. The modules are self-paced, on-line, and require little advance work or preparation on your part. Check back frequently to review and take our newest modules.

Registration
To register, visit the ProLearning site and click the “create a New Login” option. Then simply follow these steps:

  • Enter a valid IATA / CLIA / ARC number / OTHER (Starwoodpro ID #)
  • Enter your email address and create a password for yourself
  • Enter some information about yourself and your areas of interest

You can return to the ProLearning site by clicking the link above or by saving the address in your browser’s favorites. We’ll also send you a notification when each new course is ready. When you return to the site, you will use your IATA / CLIA / ARC number / OTHER (Starwoodpro ID #) number and your login to enter the site.

Getting Started
To get started, you’ll need to think about preparing yourself for an educational opportunity. The modules are designed so that you can work to your desired point, leave and return. However, they are most effective when you can complete the learning offering in its entirety. The modules will, for the most part, be less than 30 minutes in duration, but some may take longer.

All modules contain video, audio and high-resolution visuals. Modules have support learning aids like supplemental offerings for print or hyper links to other sites. To ready your computer, please make certain that you have Flash Player 6.0.79 or later (http://www.adobe.com/go/getflash) installed on your computer. This is a free download by Adobe. You will also need audio on the computer that you are taking the course on. This course will play on any of the following browsers:

  • Windows: Internet Explorer 6, Internet Explorer 7, Firefox 1.x and later, Safari 3, Google Chrome, Opera 9.5
  • Macintosh: Firefox 1.x and later, Safari 3
  • Linux: Firefox 1.x

Your computer’s resolution should be set to a minimum of 1024 x 768. Be sure you also have access to a printer.

It’s important to note that this is a Web module, not a CD running on your computer. With that in mind, be aware that slow connections, multiple open windows, internet traffic and even connectivity issues can impact the speed of page loading and video streams. Please close all other windows, including email and any VPN connections to improve overall speed and functionality.

Lastly, enjoy!