Help & Resources

IATA, CLIA, TravelSellers and TIDS.

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Yes, the rates that display on StarwoodPro are the same rates that display on our branded web site for your customers.

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You can order amenities by contacting your client’s hotel directly. You can also order amenities through the Aloha Amenities program in Hawaii, the Hola Mexico Complimentary Amenity Program in Mexico, the Maeva Amenities Program in French Polynesia and the Client Welcome Amenity program at the W Retreat & Spa Maldives.

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Links to each of these programs are easy to find. Just visit the Help & Resources section of StarwoodPro. The amenities section can connect you to the forms you need.

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StarwoodPro has launched our new Travel Professional Learning & Development Program, ProLearning. ProLearning is designed by Starwood Sales and Education Professionals specifically for Travel Professionals like yourself. It is a multimedia learning experience to help you get to know our portfolio of lifestyle brands. It's a way of helping you better understand and experience our brands; learn more about our hotel and resort locations; provide insightful information and education, ultimately designed to improve your profit performance and deepen your customer relationships. The Travel Institute has also recognized this work, and Continuing Education (CEU) credits will be awarded based on satisfactory completion of each module.

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You can go to ProLearning directly from StarwoodPro here or click on the ProLearning tab found under the About Us section. Once on the ProLearning page appears, please register by clicking the “Create a New Login” option. Then follow these steps: 

• Enter a valid IATA / CLIA / ARC / TRUE/TIDS/Starwoodpro ID number
• Enter your email address and create a password
• Enter some information about yourself and areas of interest in a short profile form
• Once your profile is created, you will be taken to the ProLearning home page. Under the Course Catalog section, click on Loyalty and Brands, and you will be in the module.

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Think about preparing yourself for an educational opportunity.  Set aside time when you can focus.  Try not to handle email or phones for that time. The modules are designed so you can work to your desired point, leave and return. The modules will, for the most part, be less than 30 minutes in duration, but some may take longer.

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All modules contain video, audio and high-resolution visuals. Modules have support learning aids like supplemental offerings for print or hyper links to other sites.

Your computer must have:
• Flash Player 6.0.79 or later installed on the computer.
 For a free download from Adobe go to http://www.adobe.com/go/getflash.
• audio capability (speakers or a headset)  
• any of the following browsers:
o Windows: Internet Explorer 6, Internet Explorer 7, Firefox 1.x and later, Safari 3, Google Chrome, Opera 9.5
o Macintosh: Firefox 1.x and later, Safari 3
o Linux: Firefox 1.x

• resolution set to a minimum of 1024 x 768
• (optional) access to a printer.

It’s important to note that this is a Web module, not a CD running on a computer. With that in mind, be aware that slow connections, multiple open windows, internet traffic and even connectivity issues can impact the speed of page loading and video streams. Please close all other windows, including email and any VPN connections to improve overall speed and functionality.

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If you try again and have the same thing happen, please close the browser.  Then open it again and enter this URL directly in the address bar.

http://starwoodprolearning.intercomtraining.com

If that works, then we are most likely experiencing an issue with connectivity or the link in  StarwoodPro.  If it doesn’t work, then there’s likely a connection problem directly with the server for the ProLearning site.  To alert of us of any issues you may be experiencing with ProLearning:

Phone: 800-298-7070 Office Hours: Monday through Friday
8AM to 6PM US Central time
Email: support@intercomtraining.com

We appreciate your patience, allowing us time to diagnose and correct any issues.

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IATA/CLIA/ARC/ TRUE/TIDS/TravelSellers numbers are all recognized by Starwood Hotels & Resorts.

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We at StarwoodPro want to communicate all of our best offers for you and your customers. We also want to keep you up to date on news about our nine brands. We also respect your right to privacy, and we will not communicate with you unless you give us your permission to do so.

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In order for your course status to register complete, you must take and pass the Knowledge Review to complete the lesson. At the end of the review, you will see a Certificate of Completion. If you’ve done so, and you are still not marked completed, please go to the Support link and contact us for help.  If you wish to print out the Certificate of Completion after the lesson, a link to the certificate will be included in the congratulatory email message. You can download and print this certificate if you wish.

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When you have successfully completed the assessment, the certificate will appear and it will allow you to type in your name. After you do that, print it and display proudly your certification that you have completed Starwood’s first ProLearning module.

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You may re-enter the module at any time.  The module will provide a prompt, “asking”  if you would like to  return to the screen from which you left.  Responding “No”, will return you to the beginning of the module, while responding “Yes” will take you back to where you left off.

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You are welcome to come back and review any and all sections of the module at any time. You will be able to navigate throughout the module by activating the lesson navigation on the left side of the screen. You can choose whichever sections of the module you would like to revisit.

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There are three buttons on the lower right side of the screen.  Click on the bottom button to see a list of the pages in the lesson on the left side of the screen.  You can click on a specific page to move directly to the page.  This is useful for looking up information after you’ve completed the lesson. You must take and pass the Knowledge Review to complete the lesson.

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You must create a login and password specifically for the Starwood ProLearning site.  Any other Starwood logins and password programs do not apply to this program.

If you have forgotten the login and password that you created, click on the Forgotten password link on the lower right side of the screen. Otherwise, to register on the ProLearning and Development site, please go to StarwoodPro.com.  Click on Learn More in the center of the screen.

You will go to the Starwood Pro Learning site.  Click on the New Login link on the lower right side of the screen.  Enter your IATA / CLIA / ARC / True number.  Then enter your email address to use as your login and create a password.  Then continue to complete the user profile and Submit the profile. The login is created at that time.

Once you have completed the profile, you will return to the Pro Learning page and can click on Loyalty and Brands in the middle left of the screen to take the course.

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All travel professionals who graduate from module one, Loyalty and Brands, will have access to our new travel professional experience rates called STARPRO. You can access the exclusive page from a link provided on ProLearning. When you complete the module, simply log back into ProLearning and the link will be visible to you. You will also receive a congratulatory email from Starwood after you pass the course with the link in it.

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The former TAED rate plan which was bookable via the GDS has been deactivated and the new STARPRO rate plan has been loaded by all properties. The rates are now available to be searched and booked only through www.starwoodpro.com and are only available to recognized travel professionals who have completed our first module. Thank you for participating in our ProLearning program.

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STARPRO rates are designed to offer our travel professional partners a chance to experience our properties for themselves. We truly hope to be able to accommodate your requests, but all rates will not be available at all times throughout our system. It is our desire to offer you the best available rate, which of course would be lowest at the STARPRO rate, whenever possible.

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Starwoodpro and hence our ProLearning educational module is designed for travel professionals, meaning all retail travel agents, and call center associates at wholesalers and On Line Travel Companies. Associates who work for traditional travel agencies can access the module using their agency IATA, CLIA, TRUE, TIDS, ARC numbers.

We have assigned a unique Starwoodpro ID # to key Account wholesalers and OTAs. Those numbers can be obtained from your GSO contact.

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We would like to offer ProLearning as a comprehensive professional learning program in multiple languages to support our Travel Professional partners globally. Translations of the module narration are now provided for module one and we will continue to incorporate these scripts into future modules.  In this way, users are able to print the script in various languages and follow along in their chosen language. Additionally we are working on translating the Prolearning web pages, which should be complete by the beginning of 2009.

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Our next modules are already in the planning and design phase and we'll certainly keep you updated on the launch date as we progress. We plan to next produce modules on Time Effectiveness and Business Development. We will be incorporating much of the research for our own programs into each module. No matter the timing or order of our release, we know that our travel professionals will benefit from the learning offerings.

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Creating ProLearning has been a major commitment, and has been designed and built 100% in-house by Starwood, with advice from numerous experts, including your fellow travel professionals.

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Yes. The Travel Institute has granted 2 CEU credits to all those who complete the ProLearning module one.

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Send us a note! Just click on the “E-mail us” link to get started.

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Starwood hotels offer a selection of rates in each category to meet your clients' needs. Subject to availability, rates include:
Negotiated
Corporate
Best Available
Promotional
Packages
Government
AAA/CAA
Senior Citizen
Weekend

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You must have a qualifying travel professional ID number.

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When you complete the first training module on ProLearning, our new Travel Professional Learning & Development Program, you will then qualify for STARPRO rates, our new Travel Professional Experience Rate program. This rate is available exclusively online to those who have passed our first training module.

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We participate with Amadeus, Apollo/Galileo, Sabre, and Worldspan.

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Starwood's GDS chain codes are as follows:
SW = All Starwood chains
SI = Four Points® by Sheraton® Hotels, Sheraton® Hotels & Resorts
XR = St. Regis® Hotels & Resorts
LC = The Luxury Collection®
MD = Le Mèridien
WI = Westin Hotels & Resorts®
WH = W Hotels®
AL = aloft^sm  hotels
EL = element^sm hotels

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To access marketing information, policies and procedures for Westin, Sheraton, Four Points, St. Regis, The Luxury Collection, Le Méridien and W Hotels through the various GDS, use the following transactions:
Sabre: HOD is available thorough Sabre Agency E-Services, Sabre’s web-based system
Apollo/Galileo: HODWI, HODSI, HODWH
Worldspan: G/HTL/WIQ, G/HTL/SIQ, G/HTL/WHQ
Amadeus: GGHTLWI, GGHTLSI, GGHTLWH

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The Starwood GDS Help Desk will assist you with GDS system questions, GDS reservation questions, format questions, negotiated rate loading and inquiries.

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To load negotiated rates into the GDS, please queue or fax the following information to the Starwood GDS help desk:
Participating hotel(s)
Rates (indicate whether single or double)
Effective dates (when the contract expires)
Requested GDS access code
Pseudo city code/IATA number, which will control access The Starwood GDS Help Desk will advise you when the negotiated rate has been loaded into the GDS and confirm the access code.

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Starwood has the highest level of connectivity available with each of the GDS. This ensures you access real time room rates and availability directly from Starwood's internal reservation system.   

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We can help. Visit our GDS Helpdesk for the number to contact.

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You may receive a "UC" status when booking a hotel that appears to be available in the GDS. With automated technology, rates and rooms can be sold out in the few seconds that information travels from our central reservation system to the GDS.

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StarCom is a global travel agency commission processing solution powered by Worldwide Payment
Systems (WPS), providing our travel partners commission consolidation from all Starwood brands.

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You do not need to enroll in StarCom in order to receive your commission payment.  However, we recommend logging into the WPS web site to track commission payments.

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You will receive your access codes from WPS along with your first payment confirmation. Go to
www.wpsnetwork.com to log on. If you do not have access codes please go to
www.wpsnetwork.com/html.EN/peticioncodigos.shtm

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There are no costs to receive a commission payment from Starwood Hotels and Resorts Worldwide.

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WPS processes payments to travel agents every two weeks.

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You can choose to receive your commission payment deposited directly into your bank account or by
check/cheque. Select “Your Profile” from the home page to update your payment preferences.

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Log into the WPS Network and select “Payment Tracking” from the main menu. Search for commissions
paid by hotel name, confirmation number, guest name, dates of stay, etc.

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WPS make payments in 20+ currencies including USD, EUR and GBP. You can select your preferred
payment currency by going to “Your Profile.”

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Select Other Services from the main page. You can run basic and advanced reports. Basic reports include
payments per hotel, payments per month, payments per country, and nights per booking. There are 25+
advanced reports. These reports can be customized for your agency.

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Global Commission Recovery (GCR) – WPS will recover commission owed for you.
Data Interface Generator (DIG) – WPS will work with you to customize a payment report that is
designed to be imported into your back office systems for reconciliation.

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Select “Your Commission Claims” from the main menu to open a new commission claim or track
an existing claim online.

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All commission inquiries should be directed to the StarCom customer support desk at support@wpsnetwork.com  or by calling +34 95 503 1400 (Spain). The support desk is operational from 9am to 9pm CET.

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