Apollo/Galileo: S*HTL/QMSG
Sabre: QP/VSIG
Worldspan: QEM/SIQ
CloseX
Help & Resources
GDS & Commissions Help
We are dedicated to assisting you with GDS system questions, GDS reservation questions, format questions, and negotiated rate loading and inquiries. Travel professionals can contact our GDS Help Desk in three ways:
By Queue:
Amadeus: QE/AUSSI9100/97
By Fax:
512-835-4417
By Phone:
Please see listing below
Region
Phone Number
North America
800-448-4066 (toll free)
(M-F 6:00 a.m.-6:30 p.m. CST)
Other helpful numbers:
800-328-6242 (toll free)
- Customer Service
800-328-6242 (toll free)
- StarCom Commission inquires
866 531 0170 (toll free)
(M-F 2.30am to 5:00pm EST)
- Small groups & meeting blocks of 10 or more rooms
800-301-1111 (toll free)
Latin America
512-834-1668
(M-F 6:00 a.m.-6:30 p.m. CST)
Europe
512-834-1668
(6:00 a.m.-6:30 p.m. CST)
Africa/Middle East
512-834-1668
(6:00 a.m.-6:30 p.m. CST)
Asia/Pacific
+61-7-3907 0925
(8 a.m.-5 p.m. Eastern Standard Time, Australia)
Commissions Help
StarCom Commission Inquiries:
T: 1 866 531 0170 (toll free)
E: starcomsupport@wpsnetwork.com
T: +34 95 503 1400
E: support@wpsnetwork.com
Click here to request StarCom access codes.
To facilitate payment from WPS, please log into www.wpsnetwork.com and select “Your Profile” from the menu options to select your preferred payment option. In addition travel agents based in the US should submit W9/TIN information. If you do not have access codes, please send an e-mail to support@wpsnetwork.com.
Commission inquiries may also be directed to the Starwood Customer Contact
Center.
United States & Canada, call (800) 328-6242
Outside the United States & Canada, fax (512) 832-5749
Or, send an e-mail to customercare@starwoodhotels.com
Please provide the following information:
Guest name
Hotel name and address
Arrival and departure dates
Rate quoted
IATA number/CLIA booking number/Starwood booking number
Confirmation number provided at the time of booking
Please note that commissions must be accrued at least 30 days old before action can be taken and commission inquiries must be submitted within 6 months of guest departure.