Help & Resources

GDS & Commissions Help

We are dedicated to assisting you with GDS system questions, GDS reservation questions, format questions, and negotiated rate loading and inquiries. Travel professionals can contact our GDS Help Desk in three ways:

Commissions Help

StarCom Commission Inquiries:

T: 1 866 531 0170 (toll free)
T: +34 95 503 1400
E: support@wpsnetwork.com 
Click here to request StarCom access codes.

To facilitate payment from WPS, please log into  www.wpsnetwork.com and select “Your Profile” from the menu options to select your preferred payment option. In addition travel agents based in the US should submit W9/TIN information. If you do not have access codes, please send an e-mail to  support@wpsnetwork.com . For instructions on updating your W-9 on WPS, please click here.

Effective 1/1/2012:  StarCom payments from US Hotels to Travel agents based in the US are subject to a 28% withholding tax deduction if the Agency’s W-9/TIN information is not updated in WPS network.  To ensure full payment is received for all commission processed via StarCom, please include your W-9/TIN details in your profile on wpsnetwork.  If you did not include your W-9/TIN details when you registered with WPS, please update your Profile in wpsnetwork to avoid further deductions.  Download the instructions to update your WPS network profile.

Download the WPS User Guide. WPS has been designed to make the management of your commission payments easier. This helpful User Guide includes a detailed description of how each of the services work.

Commission inquiries may also be directed to the Starwood Customer Contact Center.
United States & Canada, call (800) 328-6242
Outside the United States & Canada, fax (512) 832-5749
Or, send an e-mail to customercare@starwoodhotels.com 
Please provide the following information:
Guest name
Hotel name and address
Arrival and departure dates
Rate quoted
IATA number/CLIA booking number/Starwood booking number
Confirmation number provided at the time of booking

Please note that commissions must be accrued at least 30 days old before action can be taken and commission inquiries must be submitted within 6 months of guest departure.

To earn commission, you must have a valid industry ID.

IATA:  IATAN's accreditation recognizes the diversified and versatile U.S. travel professional who can and will continue to meet universally recognized requirements and who sell travel and travel related services. Once accredited, you are assigned your own IATA numeric code and gain access to all IATAN programs.

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CLIA:  Cruise Lines International Association is the world’s largest cruise association and is dedicated to the promotion and growth of the cruise industry. More than 16,000 travel agencies are affiliated with CLIA and display the CLIA seal. Starwood Hotels & Resorts Worldwide, Inc., accepts CLIA numbers and pays full commission with no fees deducted to CLIA members.

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ARC:  A community of travel agencies that issue air, rail, and bus tickets through ARC’s world class settlement system, ARC Agency Accreditation (ticketing) allows agencies to ticket directly on over 180 carriers worldwide, and have full access to all ARC products and services, including the ARC Travel Agency Service Fee product. Starwood Hotels & Resorts Worldwide, Inc. accepts ARC Numbers and pays full commission with no fees deducted to ARC agencies.

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TRUE:  TRUE (Travel Retailer Universal Enumeration) System's sole purpose is to help provide travel agents and meeting planners with the assignment of travel industry numeric codes that are recognized by the travel supplier community.

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