Experience travel and stay at incredible properties! Friends of Starwood
associates qualify for special hotel rates at Starwood properties around the
world. Book your stay and contact your Starwood friend to obtain the
StarFriend Authorization Form before you travel. It’s that easy!
Starwood Friends rates may be used only by friends of Starwood
associates.
Terms & Conditions
StarFRND provides for discounted rooms at participating hotels for
associates’ friends and family members/relatives not eligible for HOT
Rates. This program is for non-business, leisure travel only.
This benefit is offered to all regular full and part time associates upon
commencement of employment. Associates must be actively employed to participate
in this benefit. The following restrictions apply:
- Any stay, whether one room or multiple rooms, may not exceed 14
room-nights.
- This benefit is offered on a space available basis at all participating
hotels
STARWOOD PREFERRED GUEST (SPG)
Friends and family members who participate in SPG and are paying for a StarFRND
rate will not earn Starpoints or airline miles for the StarFRND rate itself,
but may earn points on their eligible incidentals. Friends and family
members can earn Starpoints when paying any other qualifying rate.
RESERVATIONS PROCEDURES
Reservations are to be made using the methods outlined below. Under no
circumstances should the destination property be contacted directly.
Reservations can be made as follows:
- Starwood associates can visit one.starwoodhotels.com and select E-Tools to
Book StarFRND. Credit card guarantee is required.
- Associates and family members who do not have access to StarwoodONE can
book a reservation on any PC through www.starwoodhotels.com/starfriend. Credit card
guarantee is required.
- Rates and detailed property information are included in the above
sites.
Reservations may be guaranteed as follows:
- Credit card guarantee.
- Advance Deposit - mailing an advance deposit check directly to the
property, according to the property’s advance deposit policy. Many properties
and resorts require an advance deposit because certain remote destinations have
no way to replace a short term cancellation.
If travel plans change and the friend / family member is unable to utilize
the reserved discounted room, he/she is responsible for canceling the
reservation(s). Failure to do so will revoke this benefit. Property
cancellation and no-show policies and procedures apply to all StarFRND
reservations.
Friends and family members are responsible for all room, tax and incidental
charges. Charges for telephone, laundry, valet, parking, transportation
and recreational activities (i.e., golf and tennis) will not be
discounted. Applicable local taxes are the responsibility of the
associate / family member. Charges incurred must be settled upon
checkout. Credit and direct billing privileges will not be extended to
friends and family members.
PROOF OF BENEFIT ELIGIBILITY – StarFRND Reservation Authorization
Form
Active Starwood, Starwood Subsidiary and Franchise associates are eligible
to participate in the StarFRND program. Contract associates are not eligible to
participate in the program.
StarFRND Reservation Authorization Form
Friends and family members traveling on a StarFRND rate must present the
approved Reservation Authorization Form upon check-in. StarFriend forms
must be completed by the referring Starwood associate. Without the verification
form, our hotels will not be able to honor the StarFRND rate and friends will
be charged a higher per night rate.
ASSOCIATE CONDUCT
Friends and family members are expected to maintain our standards of conduct at
all times while participating in this program at any of our hotels.
Friends and family members visiting Starwood properties will be treated in
the same manner as regular hotel guests, receiving the same services and
courtesies that would otherwise be granted. Likewise, the friend or
family member should seek only those services and courtesies that would
normally be extended to any guest and are not permitted into back of the house
areas.
RESTRICTIONS/EXCLUSIONS – StarFRND Room Rates
- Special provision for StarFRND room rates in the state of
Massachusetts: the State Department of Revenue regulates the pricing of
discounted hotel rooms; therefore, the StarFRND rate structure may be different
in that state.
- St. Regis properties are not required to participate but may opt in at
their own discretion.
- All StarFRND discounts are subject to change. We reserve the right to
change or cancel this benefit at any time.
© 2009 Starwood Hotels & Resorts Worldwide, Inc.