For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Disability Accessible Policy
The resort has two disabled accessible guest rooms with an alarm pull chord, leveled shower and toilet. Various accessible options, such as wheelchair rentals can be accommodated upon request. For more information, please contact the resort directly at firstname.lastname@example.org or (44)(1655) 333 991.
All public areas are accessible for disabled via lifts and hotel shuttles are available to transport guests to the clubhouse.
Alcoholic beverage service is restricted to those 18 years or older with valid identification.
Age Requirement Policy
Guests must be 18 years or older to reserve and to check in to a room.
Check Acceptance Policy
Only traveler's checks and UK personal checks are accepted. Company checks will be accepted with prior arrangements.
Connecting Room Policy
The hotel is pleased to offer connecting rooms in the Lodges. Please make your request as early as possible, to ensure availability.
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date. Fees will be 100% of confirmed length of stay. Please contact the hotel for further information.
Early Arrival Policy
Check-in time is 3pm. While we are unable to guarantee early check-in; however, guests arriving prior to standard check-in time may use the resort facilities.
Extra Bedding Policy
A rollaway bed or crib is allowed in select rooms for a fee. Please refer to the Family Plan Policy for more information.
The hotel does not provide blankets, bumpers or pillows with the cribs. Guests must bring their own.
Family Plan Policy
Children under 3 years of age are accommodated free of charge. There is an extra charge of 40 GBP for children aged 3 to 12 years old. This includes all meals* and drinks as well as playroom access**. Rollaways, child rollaways and cribs may incur extra charges. For additional information, please contact the hotel directly. Children between 13 and 16 years of age are charged at GBP 40 per child per night. This includes a roll-away bed in the room and breakfast. * Some outlets are excluded from this offer, please enquire before ordering. ** Children between 3 and 12 years have access to our Wee Explorers playroom, a complimentary, unsupervised area. Qualified child-minding services from 16 GBP per hour can be arranged with our Concierge at least 24 hours in advance.
Gift Certificate Policy
Gift certificates can be purchased in denominations of GBP 10, 50 or 100. To purchase a gift certificate, please contact the hotel directly.
We are pleased to accept gift certificates and will do our best to accommodate guest's requested dates for redemption. However, requested dates will be subject to availability at time of booking, unless otherwise stated on the gift certificate. Please contact the hotel directly for availablity at (44)(1655) 333991.
All guests are required to present a passport for identification upon check in.
We are delighted to welcome pets. We permit one dog (18kg/40lbs or less) per room and provide a dog bed for their comfort. Please contact the hotel in advance to take care of all necessary arrangements. In the interest of other guests, dogs are not permitted in the public areas and the owner accepts responsibility for the behavior of the dog.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
For third-party credit cards, an authorisation form provided by the resort must be filled in by the third party and sent by secure fax to the hotel. The resort accepts cheques only for advance deposits, which must be submitted 21 days in advance of arrival. For company billing, payment on departure applies unless credit has been prearranged through an application form.
Please note that smoking is not permitted in the hotel. There are however, designated smoking areas at our Cigar Terrace adjacent to the Duel in the Sun bar. In the circumstance that a guest continues to smoke in a non-smoking area, after having received a verbal warning, a fee of GBP 250 will be charged.
Voucher Acceptance Policy
Vouchers are accepted.