Sheraton Mallorca Arabella Golf Hotel
Políticas do hotel
The hotel is compliant with ADA. ADA compliant guest rooms are available. TDD equipment is available on request. Please contact the concierge if additional equipment is required.
We are pleased to serve alcoholic beverages to guests aged 18 years and older.
Age Requirement Policy
Guests must be 16 years or older with photo identification to reserve a room.
Check Acceptance Policy
Personal checks are not accepted.
Connecting Room Policy
Connecting Rooms are available upon request. Please contact the Reservations Department at email@example.com or (34)(971) 606136 for further information.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Early Departure Policy
While we are glad to accommodate early departures upon request, guests will be charged for the remainder of the reservation.
Early Arrival Policy
We are pleased to accommodate early arrivals based upon availability for an incremental hourly fee. Please request in advance to ensure availability.
Extra Bedding Policy
It is our pleasure to offer rollaway beds and cribs upon request for a small fee. Our Superior rooms cannot accommodate rollaways.
Please note that children aged two and under may utilize existing room bedding at no additional charge. Children ages 3 to 12 will incur a child's supplement fee, and guests aged 12 and over will be charged as adults.
Gift Certificate Policy
The hotel is pleased to accept valid gift certificates for rooms, food and beverage venues and spa and beauty treatments.
To purchase or to redeem a gift certificate, please contact the reservation department at (34)(971) 606136 or at firstname.lastname@example.org.
Late Checkout Policy
We are pleased to accommodate late check-outs based upon availability for an incremental hourly fee. Please request in advance to ensure availability.
Dogs 40 pounds and under are welcome in certain pet-friendly rooms. No other pets are permitted. Guests are responsible for any deep-cleaning or damage that is caused by the pet. If damage is discovered after departure, the credit card on record will be billed for the cost of these additional services. A waiver must be signed at check-in before the dog will be allowed in any guestroom or public area. Dogs are not permitted in any food & beverage area, pool areas, tennis courts and the golf courses.
The following details must be noted at the time of the reservation:
- Dog Name
- Dog Breed
Please contact the resort for further information.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
We are pleased to accept major credit cards as well as cash payments. We regret we cannot accept personal checks and credit card authorizations for third party payment.
In case of request for full prepayment by a third party, the hotel requires a bank transfer. For bank details please contact our reservation department directly.
Guests staying at Sheraton Mallorca Arabella Golf Hotel have the additional benefit of selecting between the six unique restaurants of our three sister hotels for lunch or dinner. Our complimentary shuttle service provides transfers to the Castillo Hotel Son Vida. For transport to The St. Regis Mardavall Mallorca Resort, we are happy to assist you with the organization of a taxi or private transportation.
Due to national law, smoking is not permitted in any of the indoor areas of the hotel. However, there are various al fresco dining locations and terraces where smoking is permitted.
We request that all non-local residents please present a valid passport at check-in.