Sheraton La Caleta Resort & Spa, Costa Adeje, Tenerife
The hotel’s facilities are accessible to guests with disabilities. Some Deluxe Rooms are accessible and are available upon request. They feature entrance door widths of 85 centimeters and adapted bathrooms with walk-in showers and low shower taps and toilets. Equipment—including indoor and outdoor electric wheelchairs, walking frames, scooters, and baby buggies—is available upon request from LeRo (www.lero.net). For more information or to request a reservation, please email email@example.com.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Check Cashing Policy
Personal checks are not accepted. Travelers checks are accepted for payment or exchange with valid passport.
Connecting Room Policy
Hotel features 28 connecting rooms between 4 room types. These rooms are subject to availability on request. Please contact the hotel directly to make these arrangements.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Early Departure Policy
Confirmation of departure date will be verified upon check-in. Please be advised that a fee of 105 EUR will apply to all early departures after check-in.
Cribs are provided upon request and are free of charge. Hotel does not provide blankets, bumpers or pillows with our cribs. Guest must bring their own.
Family Plan Policy
Children who are 6 years of age or younger sleep for free in the existing bedding of a room shared with 1 paying adult. A mandatory charge of 35 EUR plus tax applies for children 7 to 12 years of age. The fee includes breakfast, access to children facilities and bedding.
Gift Certificate Policy
Gift certificates are accepted at the resort, are subject to availability, and can be confirmed only by the resort due to contracted tour-operator allotments. Please email your request to firstname.lastname@example.org. Our reservations department is available from 9am to 7pm Monday to Friday and from 9am to 5pm Saturday and Sunday.
Dogs up to 18 kilograms are allowed. All dogs must stay in the guestroom. Cats and other pets are not allowed. A Sheraton Sweet Sleeper® Dog Bed is available for guests with dogs. Guests must sign a liability waiver at check-in..
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
The hotel accepts American Express, MasterCard, Visa, and Diner’s Club credit cards. At check-in and checkout, the cardholder must present a credit card and valid identification.
Third-Party Credit Card: A non-guest wishing to pay for a guest at the hotel must fax or e-mail a copy of the front and back of the credit card prior to the guest’s arrival. Please specify which charges can be charged to the credit card.
Direct Bill: Direct billing is available to companies that have established a direct credit agreement with the hotel’s accounting department. The company to be invoiced must send a fax to the hotel with request of invoice prior to guest arrival. Please specify on the fax which charges should be invoiced back.
All guest rooms and inside public spaces are 100% non-smoking. A 200 Euro cleaning fee will be charged to any guest who violates this policy. Smoking is only allowed in specified areas outside the hotel near the swimming pools.