Sheraton La Caleta Resort & Spa, Costa Adeje, Tenerife
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Disability Accessible Policy
The hotel facilities are disability accessible. Disability accessible guest rooms are available upon request.
Check Cashing Policy
Personal checks are not accepted. Travelers checks are accepted for payment or exchange with valid passport.
Connecting Room Policy
Hotel features 28 connecting rooms between 4 room types. These rooms are subject to availability on request. Please contact the hotel directly to make these arrangements.
Early Departure Policy
Confirmation of departure date will be verified upon check-in. Please be advised that a fee of 105 EUR will apply to all early departures after check-in.
Cribs are provided upon request and are free of charge. Hotel does not provide blankets, bumpers or pillows with our cribs. Guest must bring their own.
Family Plan Policy
Children who are 6 years of age or younger sleep for free in the existing bedding of a room shared with 1 paying adult. A mandatory charge of 35 EUR plus tax applies for children 7 to 12 years of age. The fee includes breakfast, access to children facilities and bedding.
Dogs up to 3 kilograms are allowed. All dogs must stay in the room. There will be an extra charge of 50 Euro plus 5% tax per stay. Cats and other pets are not allowed.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Third Party Credit Card – A non-guest wishing to pay for a guest in the hotel must fax/e-mail a copy of the front and back of the credit card prior to the guest’s arrival. Please specify which charges can be charged to the credit card.
Direct Bill – Direct billing is available to companies that have established a direct credit agreement with the hotel’s accounting department. The company to be invoiced must send a fax to the hotel with request of invoice prior to guest arrival. Please specify on the fax which charges should be invoiced back.
All guest rooms and inside public spaces are 100% non-smoking. A 200 Euro cleaning fee will be charged to any guest who violates this policy. Smoking is only allowed in specified areas outside the hotel near the swimming pools.