Winter Closure: October 31, 2015 - April 20, 2016
From October 31, 2015 through April 20, 2016, the resort will be closed for the winter season. The resort will reopen on April 21, 2016.
Check Cashing Policy
Personal checks are not accepted. Travelers checks are accepted, with valid identification. Other conditions may apply.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Early Departure Policy
While we are pleased to accommodate early departures upon request, guests will be charged for the full amount of their stay.
While we are unable to guarantee early check-in, we will do our best to accommodate requests upon availability.
Extra Bedding Policy
It is our pleasure to offer rollaway beds (for a fee) and complimentary cribs upon request. Please note, rooms with a king size bed can accomodate a maximum of 2 people.
Spa Admittance Policy
Access to the Spa & Thalassotherapy Center is not permitted to children 13 years old and under.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult.
Gift Certificate Policy
Gift certificates can be issued for a variety of services including spa treatments and meals. Please contact the concierge for further information.
Late Checkout Policy
We are pleased to accommodate late checkouts, a fee will apply.
Elevator Safety Policy
The resort has seven elevators and a panoramic lift leading to the beach. Unaccompanied children should not use the elevators. Additionally, the use of the elevators during a fire is strictly prohibited.
While we greatly appreciate our guests' four-legged companions, the resort does not accept pets at this time.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.