Sheraton Pattaya Resort
Leaving Starwood on March 31, 2016
The Sheraton Pattaya Resort will be leaving the Starwood system on March 31, 2016. Reservations for dates on or after March 31, 2016, will not be eligible for Starwood Preferred Guest membership benefits, award redemption or accrual.
Disability Access Policy
The resort has one disability accessible Garden View Room which is based upon availability at the time of booking.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Age Requirement Policy
Guests must be at least 18 years old (with valid identification) to reserve and check-in to a guest room.
Babysitting/Child Care Policy
We are pleased to offer babysitting services for children 6 months to 12 years old. Hourly fees apply and 24 hour advance reservation is required.
The resort does not offer check-cashing services.
The resort may cancel reservations without liability due to natural disasters, government authority, strikes, civil disorders, terrorist attacks, or other emergencies, any of which make it illegal or impossible for the resort to perform its obligations.
Connecting Room Policy
We are pleased to offer connecting rooms for your convenience. Requests are subject to availability and should be made at the time of booking.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Please note that swimwear is not permitted in the lobby area or in restaurants located within the resort's main building.
Early Departure Policy
Early departures are treated as cancellations and subject to a 100% cancellation fee for the remaining reservation dates.
Early Arrival Policy
We are pleased to offer early check-in upon request, subject to availability. To guarantee early check-in, guests must reserve their room for the night prior to arrival.
Extra Bedding Policy
We are pleased to offer extra beds upon request for a fee. Cribs are complimentary.
Facility Use Policy
Resort facilities are reserved for registered guests. Non-registered guests must sign-in at the front desk with valid identification.
Family Plan Policy
Children 12 years old and younger sleep complimentary in the existing bedding of a room shared with a paying adult. At Elements—our our all-day dining restaurant—children three years old and under enjoy complimentary breakfast, while those aged four to 12 receive a half-price discount on buffet breakfast.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the resort.
All guests are required to present valid photo identification upon check-in. Accepted forms of identification include a driver’s license, passport, or proof-of-age card.
Late Checkout Policy
We are pleased to offer late checkout based upon availability. Fees apply and are dependent upon the time of departure.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the resort for exact fees.
Pets are not allowed.
Debit and credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until checkout, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution. The resort is not responsible for any resulting fees or charges.
Only registered guests are permitted in resort pools. Additionally, children under 12 years old must be accompanied by a parent or guardian at all times. After 7pm there are no lifeguards on duty.
Thai law prohibits smoking in all indoor public areas. There are designated outdoor smoking areas throughout the resort. Additionally, smoking guest rooms are available upon request. A 200.00 USD cleaning fee will be charged to guests who smoke in a non-smoking room or public area.
Please note that all international guests must provide their passport details to our guest services team at check-in per Thai Department of Immigration legal requirements.
The resort does offer a waitlist. Please contact the resort directly to be placed on the waitlist.