The Ballantyne, a Luxury Collection Hotel, Charlotte

  • 10000 Ballantyne Commons Parkway
  • Charlotte,
  • Carolina do Norte
  • 28277
  • Estados Unidos
  • Mapa
 

Quartos e tarifas

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Crianças por quarto

Esta informação nos permite identificar os quartos que acomodarão melhor o seu grupo e nos preparar para sua chegada.

Consulte os termos e detalhes do quarto para obter informações sobre encargos por cama dobrável e/ou pessoa extra.

Observação: neste hotel, hóspedes com até 18 anos são considerados crianças. Corrija o número de adultos e crianças conforme necessário.
Consulte os termos e detalhes do quarto para obter informações sobre encargos por cama adicional e/ou pessoa extra.

Family Plan Policy

Children 18 and under sleep free in existing room bedding. Guests over the age of 18 are considered adult and are charged an additional person fee. Rollaways, child rollaways and cribs may incur extra charges.

Age Requirement Policy

Guests must be 21 years of age or older to reserve a room at The Ballantyne. A valid ID or Passport is required for check-in.

The Ballantyne, a Luxury Collection Hotel, Charlotte
Anúncios

Políticas do hotel

15h00     12h00

ADA Policy

All public areas are accessible to guests with disabilities. Accessible rooms can be guaranteed; however, the two rooms with roll-in showers are subject to availability. The hotel also has two wheelchairs, and indoor and outdoor pool lifts available by request. For additional requests, please contact the Concierge at (704) 248-4055.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older with valid identification.

Age Requirement Policy

Guests must be 21 years of age or older to reserve a room at The Ballantyne. A valid ID or Passport is required for check-in.

Babysitting/Child Care Policy

The Ballantyne does not provide babysitting or child care services. However, the Concierge can refer guests to a local childcare company.

Check Cashing Policy

The hotel does not offer check cashing services.

Connecting Room Policy

Connecting rooms cannot be guaranteed due to availability. Please contact a front office manager in advance to make a request.

Dress Code

The Ballantyne recommends resort casual, smart dress and business casual attire.

Early Departure Policy

The Ballantyne does not charge an early departure fee.

Early Arrival Policy

To guarantee early arrival, please reserve the night before arrival. Otherwise, early check-in is subject to availability. If early check-in is not possible, the bellmen can store luggage until the room is ready.

Extra Bedding Policy

Rollaway beds are not available in rooms with two double beds but can be accommodated in king rooms, parlor suites, and presidential suites. Rollaway beds are provided by request, subject to availability.

Family Plan Policy

Children 18 and under sleep free in existing room bedding. Guests over the age of 18 are considered adult and are charged an additional person fee. Rollaways, child rollaways and cribs may incur extra charges.

Gift Certificate Acceptance Policy

Gift cards that have a monetary value need to be presented at check-in and can be used anywhere on the property. Reservations must be guaranteed by a credit card. After check-in, the gift card can be presented at the time purchases are made. To redeem or make reservations with complimentary gift letters please call (704) 248-4004.

Photography and Videography Policy

To respect our guests' privacy, The Ballantyne does not allow unauthorized photography and videography on its grounds. Professional photography sessions may be arranged at The Ballantyne for a location fee of 450 USD. This fee also includes the use of a dressing room (subject to availability). Photo shoots must be scheduled through the Meetings & Events Department at (704) 248-4035. Photo shoots cannot be booked on Saturdays.

On-site photography and videography will be permitted in the following circumstances:

  • Contracted meetings, events and weddings
  • Media purposes, which must be coordinated in advance through the Public Relations Department at (704) 248-2010

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee. Package inquiries should be directed to the purchasing department.

Pet Policy

Pets are not permitted at The Ballantyne. Service dogs and disability assistance dogs are permitted with advance notice; a pet waiver and fee will apply.

Termos sobre cartões de crédito e de débito

Os cartões de débito e crédito serão autorizados no valor da sua estada durante o check-in, além de uma quantia para cobrir despesas inesperadas. Essa autorização manterá os fundos até o check-out, momento em que o montante implicado durante a estada será cobrado. Os valores autorizados podem demorar até 30 dias após o check-out para serem liberados pelo seu banco ou instituição financeira e o hotel não será responsável por quaisquer taxas ou encargos decorrentes.

Pool Policy

The outdoor pool and indoor pools are complimentary to hotel guests. The outdoor pool is open seasonally from May to September. The following policies apply to the pool:

  • No diving
  • No lifeguard on duty
  • Children under the age of 10 must have adult supervision
  • Outside food and beverages or coolers are not permitted

Purchase Order Policy

Purchase orders are not accepted as a valid reservation guarantee. Only credit cards are. Please contact the hotel for further information.

Restaurant Policy

Gallery Restaurant recommends smart dress and business casual attire.

Smoking Policy

All indoor facilities and guest rooms including rooms with balconies are non-smoking. Smoking is only permitted in designated outdoor spaces. A cleaning fee of 500 USD will be charged to any guest who violates the smoking policy.