For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Noise Possibilities During Group Events in 2014
Please note that on the following dates in 2014, there will be large group functions that will take place on the beach lawn of the resort:
- March 20-23
- May 9-12
- August 15-17
During these dates, guests may experience additional noise. Please contact the resort for further information.
We are pleased to provide disability accessible guest rooms in our Lagoon and Garden Room categories. Rooms are based upon availability at the time of booking.
We are pleased to serve alcoholic beverages to guests 18 and older, with valid identification. Please note that guests will be charged a 500 THB corkage fee per bottle for beverages purchased outside the resort and consumed on-site.
Age Requirement Policy
Guests must be 18 years or older, with valid photo identification to reserve a guest room or suite.
Babysitting/Child Care Policy
We are pleased to offer babysitting services for children aged 12 years old and under. A supplementary fee of 200 THB per hour applies; please note that 24-hour advance reservations are required.
We are pleased to cash travelers checks for registered resort guests, based on the current exchange rate. Personal checks are not accepted.
Connecting Room Policy
Connecting rooms are available upon request and subject to availability. Please contact the resort directly to make arrangements.
Please note that swimwear is not permitted in the lobby area and/or main building restaurants.
Early Departure Policy
Early departures will be treated as cancellations and subject to a 100% cancellation fee for the remaining reservation dates. Please contact the resort for additional information.
Early Arrival Policy
We are pleased to accommodate early arrivals based upon availability. To guarantee early check-in before 3pm, we recommend reserving your guest room for the night prior to your arrival date.
Extra Bedding Policy
We are pleased to offer extra beds upon request, fees apply.
Facility Use Policy
While the resort restaurants are open to the public, our recreation facilities are available exclusively to in-house guests. Visiting guests may access these facilities during opening hours for a supplementary fee, which varies according to the season and the day of the week.
Family Plan Policy
We are pleased to accommodate children 12 years old or younger in the existing bedding when accompanied by a paying adult. Children aged 13 and above are charged as adults. Please note that rollaway beds, child rollaways, and cribs may incur a fee.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the resort directly.
A photo identification—a passport or national ID (for locals)—is required upon check-in. Certain promotion-specific rates may also require verification via photo identification and/or membership card.
Late Checkout Policy
Late checkouts are available based upon availability and subject to additional fees, dependent upon the time of departure. Please contact the front desk for additional information.
Pets are not allowed at the resort.
We are pleased to accept all major credit cards and require a card to be presented at check-in for incidentals. Please note that the resort is not responsible for any currency exchange fees charged by credit card companies and/or banks.
Use of the resort pool is extended exclusively to resort guests. In addition, children under 12 years old must be accompanied by a parent or guardian.
All guest rooms and suites are non-smoking. However, guests are allowed to smoke on the balconies or terraces of certain buildings. Please note that Thai law prohibits smoking in all indoor public areas; however, there are designated outdoor smoking areas throughout the resort. A 200 USD cleaning fee will be charged to guests who smokes in a non-smoking room or public area.
A waitlist is available on a first-come, first-served basis. Please contact the resort directly for more information.