For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Closed For Renovations: November 3, 2014 - February 29, 2016
From November 3, 2014 to February 29, 2016, the resort is closed for renovations. The hotel will reopen on March 1, 2016. Please contact the hotel for further information.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Check Cashing Policy
Personal checks are not accepted. Travelers checks are accepted, with valid identification. Other conditions may apply.
Connecting Room Policy
Connecting rooms must be requested in advance and are subject to availability. In order to confirm connecting rooms, please contact the hotel directly.
Facility Use Policy
The resort and its facilities are only available to registered guests. Additionally, the following facilities have age requirements:
- The Enalia Restaurant and Balthazar Restaurant allow children 9 years and older.
- The Amber Bar allows children 16 years and older.
- Children Club "Penguin Village" is available for kids 3 - 12 years old.
- Creche facilities available from 1 month to 3 years old.
- The "Le Spa" allows children 16 years and older.
Pets are not allowed.
在您登记入住时，将从借记卡和信用卡中授权扣除您的住宿费用及杂费。 此授权金额将保留至您退房离店，届时将收取您在住宿期间所使用的实际费用金额。 在您离店之后，该授权金额可能会需要最多 30 天时间由您的银行或金融机构公布，酒店将不承担任何由此产生的费用或收费。
Payment/Direct Bill Policy
All major credit cards are accepted at the resort. The card holder must be present at the time of check-in. Written authorization required for 3rd party payment.
Direct billing must be approved by the resort at least 30 days prior to arrival. Please contact the resort directly for for further information.
Visas are not required for European Union guests. A Visa is required for guests from countries outside the European Union.
Waitlists are not offered at the resort.