For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Disability Accessible Policy
We are pleased to accommodate guests with special needs. Simply let us know of your requirements when you make a reservation. For TDD equipment and wheelchair rental/ availability, please contact our Concierge desk.
Alcoholic beverage service is restricted to those 18 years of age or older.
客人必须年满 18 岁并持有照片身份证方可预订客房。
Babysitting/Child Care Policy
The Concierge is pleased to recommend a third party to arrange babysitting services. 24-hour notice is required, and a fee will be charged by the babysitting company. The hotel cannot be held responsible in case of incident.
The hotel does not offer cheque cashing services.
Connecting Room Policy
We are pleased to offer guests two options for connecting rooms. 92 rooms feature an interconnecting door, while clusters of rooms in the Crystal Tower may be connected via private corridor. Please make your request for either connecting room option at the time of your booking. For more information, please contact our Reservations Office.
Dress Code Policy
Guests are requested to wear smart casual attire while staying at the hotel. We regret that swimsuits are not allowed in the hotel or at the restaurants.
Early Departure Policy
For guests who wish to make an early departure, please note that charges for all remaining nights plus taxes will still apply. We regret that the hotel will not be responsible for any resulting fees.
Early Arrival Policy
For guests arriving early, the hotel is pleased to offer several options. Guests may have access to the fitness centre’s private changing rooms or be provided with a courtesy room, while storing their luggage at the porter’s desk. The hotel can offer an early arrival guarantee for 50% of your room rate, subject to availability.
Extra Bedding/Crib Policy
We are pleased to offer one extra bed per room, depending on the room type reserved, for a fee. Cribs are complimentary but need to be requested prior to arrival. The hotel provides the cot along with the mattress, plastic mattress protector and bottom sheet. For safety reasons, we do not provide sheets, blankets or pillows for the crib.
Gift Certificate Policy
We are pleased to accept all forms of payments for a wide range of gift certificates to the hotel. Gifts include cooking and wine classes, fitness centre passes and rooms. Guests must be 18 years or older to purchase or redeem a gift certificate. Please contact the hotel directly to redeem gift certificates.
ID Requirement Policy
All guests checking into the hotel are required to show a valid form of photo ID. European guests may show a photo ID, while guests from Asia, Russia, Africa and the Americas are required to show a valid passport. The hotel suggests confirming visa requirements for all other countries with the appropriate embassy.
Late Check-out Policy
For guests leaving after the standard 12pm checkout time, a charge of 50% of the daily room rate will be applied.
We are pleased to welcome small dogs (maximum weight: 18 kilograms) in all room categories. A daily fee of 18 EUR per dog will be added to the room rate.
在您登记入住时，将从借记卡和信用卡中授权扣除您的住宿费用及杂费。 此授权金额将保留至您退房离店，届时将收取您在住宿期间所使用的实际费用金额。 在您离店之后，该授权金额可能会需要最多 30 天时间由您的银行或金融机构公布，酒店将不承担任何由此产生的费用或收费。
At time of check-out, card holder must present their credit card as form of payment. For third party payment, the cardholder must either pay by bank transfer (at least one week in advance for accommodation, and the extras to be billed at check-out to the guest directly) or complete a credit card authorization form and send it back to the hotel. Hotel does not accept checks, or Maestro or Visa Electron credit cards. For more information, please contact the hotel’s Reservation Office.
We regret that smoking is strictly prohibited in all public indoor areas of the hotel. The hotel does provide smoking and non-smoking rooms, per request at the time of booking.
Visa regulation for Monaco follows the European regulations. European guests have to provide a valid passport or ID card. Guests traveling from non-European countries should check with their authorities regarding visa/passport requirements.
Voucher and Purchase Order Acceptance Policy
We are pleased to accept vouchers and purchase orders from approved travel agencies and tour operators. Please note, the voucher must be presented at the front desk at the time of check in.
We are pleased to offer a waitlist. Guests will be contacted directly by the hotel as rooms become available. For more information, please contact our Reservation Office at (377)(93) 15 7841 or firstname.lastname@example.org.