The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Seclusion Day Information: March 21, 2015 and March 9, 2016
Nyepi, known as the “Day of Silence,” marks the celebration of the Balinese New Year in the Hindu Lunar calendar. A spectacular procedure of ceremonies, parades of great bamboo monsters, and fireworks occur on the Eve of Nyepi, followed by a day of total silence and seclusion. The community strongly believes that if the island is silent and dark, the bad spirits will leave and the new year will start in peace. During Nyepi, from 6am until 6am the next day, the island stops. Nobody is allowed in the streets, use of electricity is restricted, and the international airport is closed.
In 2015, Nyepi will fall on Saturday, March 21 and Wednesday, March 9 in 2016. Please note that check-in and check-out will not be possible on Nyepi Day, and Ngurah Rai International Airport (DPS) will be closed. Some of the resort facilities will operate as usual; however, there will be no transportation services to and from the resort, and televisions will not be available. Lights will be dimmed inside and there will be no outdoor lighting. Our pools and garden areas will still be accessible except for the beach. Only indoor seating will be available at Arwana Restaurant. Cascade Bar and Sapphire bar will close at 6pm. Kul Kul Bar will remain closed.
We kindly invite you to respect this sacred day and observe these restrictions. Normal activity in Bali will resume at 6am on Sunday, March 22, 2015 and Thursday, March 10 in 2016.
Compulsory New Year's Eve Dinner: December 31, 2015
On December 31, 2015, there is a compulsory New Year’s Eve dinner for all guests staying over this date. Rate starts from 250 USD per adult and 85 USD per child (6 to 12 years of age). Checkouts on December 31, 2015 are not permitted.
Guests are required to pay the additional charges directly to the hotel upon arrival. The hotel will contact guests prior to arrival regarding the mandatory charges and to provide additional information.
Wheelchair Accessible Room Policy
The Laguna Resort & Spa, Nusa Dua, Bali has one wheelchair accessible room. Please contact the resort directly for room availability.
The resort is pleased to serve alcoholic beverages to guests over the age of 18. The resort respectfully reserves the right to check identification for proof of age.
Age Requirement Policy
All guests of the resort must be at least 17 years old to register. We request that minors be accompanied by an adult.
Check Cashing Policy
The resort is pleased to exchange foreign travellers checks at the resort's reception. The amount will be calculated according to the value of travellers checks at the resort's bookkeeping rate. The resort has a right to validate the travellers checks and requires a passport or ID for the transaction.
We regret that personal checks are not accepted as a method of payment. Travellers checks are welcome from in-house guests only when accompanied by a valid form of ID. The resort does not accept travellers checks from non-hotel guests.
Connecting Room Policy
The resort is pleased to offer 44 connecting rooms for your convenience. Connecting rooms feature either one king or two twin beds, and boast views correspondent to the main room. Please make your request as early as possible to ensure availability.
Credit Card Policy
We are pleased to accept all major credit cards. According to Indonesian law, settlement by credit card is charged in local currency. The resort takes no responsibility for subsequent exchange rates used by credit card companies after guests' departure. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the resort’s control and may impact the amount charged to a guest's credit card.
Please be advised that all room rates and charges are quoted in the United States Dollar. If participating in the First Currency Choice Program, billing is processed in the guest's home currency and is subject to the exchange rate of the credit card company. Currency exchange services are available at the resort's reception. We ask that guests please bring their passports to help facilitate all transactions.
The resort requests a smart/casual dress code at all times, throughout all areas. In addition, please note that slippers and beachwear are not permitted in Arwana, the resort's fine dining restaurant. Baring of the upper body is prohibited in all dining areas.
Early Departure Policy
We are pleased to accommodate early departures upon request. Guests may change their departure date without penalty within 72 hours prior to arrival date. Please note that this policy is on a case-by-case basis and may vary according to the terms and conditions of the reservation or season.
Early Arrival Policy
Early check-ins cannot be guaranteed and are subject to availability. To guarantee an early arrival before the regular check-in time of 3pm, we request that guests reserve the room for the night prior. Please make your request as early as possible to ensure availability.
Extra Bedding Policy
It is our pleasure to offer one extra bed per room upon request for an additional fee. The extra bed may be placed in all guest room, suite, and villa classes, including rooms with two twin beds. Please note that the following restrictions apply:
- One-Bedroom Villa: Maximum capacity is two adults and 2 children under 12 years old or three adults with an additional rollaway bed.
- Two-Bedroom Villa: Maximum capacity is four adults and four children under 12 years old or six adults with two additional rollaway beds.
Family Plan Policy
Each room can accommodate a maximum of either three adults (with an additional bed for the third person) or two adults and two children aged 12 or younger, who sleep for free in the existing bedding of a room shared with a paying adult. Extra beds and child beds may incur extra charges.
Gift Certificate Acceptance Policy
For Gift Certificate Redemption please contact Executive Office (62) (361) 771327. Emails may also be submitted to Susan Indro Waskito (firstname.lastname@example.org) or Meli Pangkul (email@example.com).
All guests must present a valid passport or national ID at check-in. Certain promotion-specific rates may also require photo identification for verification.
Late Checkout Policy
We are pleased to accommodate late checkout upon request, depending on room availability. In the case of a late checkout between 1pm and 6pm, an additional 50% room rate will apply. For checkout after 6pm, an additional full-night room rate will apply.
While we greatly appreciate our guests' four-legged companions, The Laguna Resort & Spa, Nusa Dua does not accept pets at this time.
Credit card authorization forms are accepted. Please contact the hotel directly to make arrangements.
We are pleased to extend the use of our pools exclusively to resort guests. Visitors are not permitted in the pool area. Also, children aged 16 and under are not permitted to use the fitness or spa facilities without adult supervision. Please note that there is no lifeguard on duty.
The resort is committed to providing guests and associates with an enhanced quality of air and environment by providing 100% non-smoking guest rooms, suites, and villas. Please note that violations of this policy will incur a 250 USD penalty. Designated smoking areas are available in public areas.
We request that all non-local residents present a passport valid for at least six months from the date of entry into Indonesia, along with proof of onward passage (either a return or through travel ticket). Please check with the nearest Indonesian Embassy to get an updated list of countries that do not require a visa to enter Bali or for countries that are eligible for Visa-on-Arrival. 30-day Visa-on-Arrivals are available for a fee.
A Visa-on-Arrival is non-extendable and cannot be converted into a different visa. The visa purchasing system will take approximately three to five minutes per applicant. Citizens of countries not on Visa-on-Arrival or Visa-Free lists will be required to apply for a visa before entering Indonesia. If guests cannot fulfil the above requirements, they may not be allowed to enter the country. The resort is not held responsible for failure to adhere to this visa/passport policy. Please note that this policy is subject to government regulation and may change without prior notice.