For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Políticas do hotel
Disability Accessible Policy
The hotel is pleased to offer 2 accessible guest rooms.
We are pleased to serve alcoholic beverages to guests ages 18 years and older.
Check Cashing Policy
Personal checks are not accepted.
Connecting Room Policy
We are pleased to offer connecting guest rooms and suites for your convenience. Please make your request as soon as possible to ensure availability.
Early Departure Policy
While we are pleased to accommodate early departures upon request, guests will be charged for the remainder of their reservation.
Early Arrival Policy
We are pleased to accommodate early arrivals based upon availability for an incremental hourly fee. Please request in advance to ensure availability.
It is our pleasure to offer rollaway beds and cribs upon request for an additional fee. Please note that children ages three and under may sleep in existing room bedding at no additional charge. Children ages three to 12 will be charged a child supplement fee, and guests ages 12 and over will be charged as an adult.
Late Checkout Policy
We are pleased to accommodate late check-outs based upon availability for an incremental hourly fee. Please request in advance to ensure availability.
While we appreciate our guests' four-legged companions, the hotel does not accept pets at this time.
Termos sobre cartões de crédito e de débito
Os cartões de débito e crédito serão autorizados no valor da sua estada durante o check-in, além de uma quantia para cobrir despesas inesperadas. Essa autorização manterá os fundos até o check-out, momento em que o montante implicado durante a estada será cobrado. Os valores autorizados podem demorar até 30 dias após o check-out para serem liberados pelo seu banco ou instituição financeira e o hotel não será responsável por quaisquer taxas ou encargos decorrentes.
We are pleased to accept Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche as well as cash payments. We regret we cannot accept personal checks.
Guests staying at the Castillo Hotel Son Vida on half-board basis have the additional benefit of selecting between the six unique restaurants of three luxury hotels for lunch or dinner. Our complimentary shuttle service provides transportation to the Sheraton Mallorca Arabella Golf Hotel. As for the transportation to the St. Regis Mardavall Mallorca Resort, we are happy to assist you with the organization of a taxi or private transportation.
Per law, smoking is not permitted in the hotel or in dining facilities. Smoking is only allowed on the terrace and outdoors.
We request that all non-local residents please present a valid passport at check-in.