Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Eva Lounge Upgrade: January 14 - April 30, 2014
From January 14 to April 30, 2014, please note that Eva Lounge will be upgraded.
The work will take place daily between 8am and 8pm; however, there will be minimal disturbance to hotel guests. Opening hours in the various venues will not be affected and the work area will not be visible.
Guest rooms are located on the 9th floor and above and Eva Lounge is located in the hotel basement. There may be minimal noise during work hours.
Please contact the hotel for further information.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Check Cashing Policy
The hotel does not offer check-cashing services.
The hotel trades in Vietnamese Dong and is pleased to exchange U.S. Dollars to local currency per daily rates fixed by the local bank (subject to rate fluctuations). Please note that credit card charges are subject to additional currency conversion by your bank and may have an effect on the final amount charged to you.
Early Arrival Policy
Requests for early arrival prior to the start of your reservation are subject to availability. To guarantee early check-in prior to 3pm, please include in your reservation an extra night prior to your arrival day. You will be charged an additional full night's room rate.
Family Plan Policy
Children 3 and under sleep free in existing room bedding. Children between ages 3 and 11 will be subject to a child supplement charge. Guests ages 12 and older will be charged as an adult. Rollaways, child rollaways and cribs may incur extra charges. Please contact the hotel for further information.
We require official identification in the form of a passport or national ID (for locals) for every registered guest. Certain promotion-specific rate schedules may also require verification via photo identification or membership card.
Late Checkout Policy
Per room availability, we are pleased to offer complimentary late check-out through 1pm on the day of departure. For guests who require late check-out through 6pm, a half-day charge is applied. All late check-outs after 6pm are subject to an additional night's charge.
Regrettably, pets are not allowed at the hotel.
Smoking is not permitted in non-smoking rooms. A cleaning fee of 4,300,000 VND will be imposed on guests who smoke in a non-smoking room.
Visa requirements vary depending on nationality. Citizens of Thailand, Philippines, Malaysia, Singapore, Indonesia and Laos are exempt from entry visa requirements if staying for 30 days or less. Citizens of Japan, South Korea, Sweden, Norway, Denmark and Finland who are staying for 15 days or less do not require entry visas. All other citizens are required to obtain a Vietnam entry visa before departure (issued by Vietnamese embassies or consulates in their respective countries of citizenship). Fees may apply.