Announcements
Messages
Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly Bed® and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoods breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
Hotel Policies
ADA Policy
The hotel is compliant with ADA. ADA compliant guest rooms are available, but advance reservations are required.
Alcohol Policy
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Check Cashing Policy
Check cashing services are available to guests who present valid identification. There is a limit of $300 per stay.
Connecting Room Policy
The hotel has a limited number of connecting rooms. Please request connecting rooms upon reservation to ensure availability
Early Departure Policy
Please be advised that a fee of one night's room rate plus taxes will apply to all early departures, unless you inform the front desk of the change at check-in.
Extra Bedding Policy
Please note that rollaway beds are only permitted in king bedded guestrooms and king suites. Rollaway beds are not permitted in rooms with double beds.
Gift Certificate Policy
To redeem a gift certificate, please contact the hotel directly.
Pet Policy
Dogs up to 40 pounds are allowed. Complimentary Westin Heavenly Dog Bed® is provided. Guests must sign a waiver regarding the pet regulations at check-in.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Payment Policy
A valid credit card is required at the time of check-in for the payment of the room, tax, and incidentals. If a guest is paying cash, a deposit equal to the room, tax and $50 per day will be collected at check-in.
For payment arrangements to a third party credit card, please contact the hotel's accounting department at least 72 hours prior to guest's arrival. Contact Beth Ronnan, Monday through Friday at (954) 245-3861 or email at beth.ronnan@starwoodhotels.com. After hours, please contact the manager on duty.
Company checks are not accepted.
Smoke-Free Policy
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.