Sheraton Huzhou Hot Spring Resort
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the resort will be charged in the local currency equivalent based on the daily exchange rate used by the resort. Currency conversions by banks or credit card companies in processing payments are not within the control of the resort and are subject to exchange rate fluctuations.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Check Acceptance Policy
No personal checks are accepted.
Connecting Room Policy
The following pairs of room types can connect: Deluxe Room (twin beds) and Premier Room (king bed); Grande Suite (king bed) and Deluxe Room (king bed); and Grande Suite (king bed) and Premier Room (king bed). Connecting rooms cannot be guaranteed in advance; please contact the resort to confirm availability.
Early Departure Policy
A fee will apply for early departures of guests whose booked rates have been prepaid, require a minimum length of stay, or occur on the resort’s peak dates (the Spring Festival and the National Holiday period). This early departure fee will be the total room charges plus a 15% surcharge of the remaining stay that has been reserved.
Early Arrival Policy
The resort’s regular check-in time is 3pm. One night’s room charge will be applied to an early check-in before 10am. A fee of 250 CNY plus 15% service charge per hour will be applied to an early check-in between 10am and 3pm.
Extra Bedding Policy
Rollaways are available for a fee. Please contact the resort for further information.
Family Plan Policy
Children who are 17 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways, and cribs may incur extra charges. Additional fees may apply if your room rate includes breakfast or other benefits.
Gift Certificate Policy
To purchase or redeem a gift certificate, complimentary room voucher, or VIP card, please contact the resort directly. Gift certificate reservations are subject to room availability as well as the terms and conditions specified on the voucher. A valid voucher must be presented at check-in time.
Late Check-out Policy
Late checkouts are based on availability for a fee. The resort's departure time is 12pm on the departure day. A fee of 250 CNY plus a 15% service charge per hour will be applied to late checkout between 1pm to 6pm. A one night room rate will be charged for late checkouts after 6pm.
The maximum occupancy for most room types is three adults. The presidential suite and villas can accommodate more than three adults; however, an extra-person charge of 150 CNY plus a 15% service charge will apply per person, starting with the second adult.
Pets are not allowed.
The resort does not accept third-party credit cards as a payment option. Bank transfers normally require three working days before a guest’s arrival day to process. A guest must present a credit card at the front desk for payment to be processed. Please contact the resort for additional information.
Smoking and non-smoking guest rooms are available. Smoking is not permitted in public areas, including meeting spaces and dining venues.
All guests must provide valid photo identification, such as a passport or ID card, at check-in.
The resort does offer a waitlist. Please contact the resort directly to be placed on the waitlist. Guest should provide a phone number and will be called if a room becomes available.