W Singapore - Sentosa Cove
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Hotel Access Information
All hotel guests must present their hotel confirmation (printed or by mobile device) to enjoy complimentary access to the island. If no confirmation is presented, guests will be required to pay the Sentosa Gantry fee of 4 – 6 SGD to access the island. Please contact the Whatever/Whenever® team at WhateverWhenever.Singapore@whotels.com for the schedule of the daily shuttle bus from the hotel to Vivo City, Tanjong Beach, Resort World, Orchard Road and the financial district.
Guest Room Water Pressure Information
The resort is the only Building and Construction Authority (BCA) Green Mark Platinum awarded hotel in Sentosa and has developed techniques that reduce energy and water consumption. Please note that this does lead to some loss of water pressure in the guest rooms. Please contact the resort for additional information.
ZoukOut Shuttle Information: December 11 - 13, 2015
A special shuttle service is available for resort guests during ZoukOut, Asia’s only sunrise beach festival. Please note the following:
- December 11: shuttle from the resort to Siloso Beach departs at 10pm, 10:30pm, 11:30pm and 12am
- December 12: shuttle from the resort to Resort World departs at 7:30pm, 8pm, 8:30pm and 9pm
- December 12: shuttle from Siloso Beach to the resort departs at 3am, 3:30am, 4am and 4:30am
- December 13: shuttle from Siloso Beach to the resort departs at 7am, 7:30am, 8am and 8:30am
The shuttle is on first-come, first-served basis and seats cannot be reserved in advance. Please contact the resort for additional information.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Age for Registration Policy
Guests must be a minimum of 18 years old, with a valid photo ID, to check-in.
Check Acceptance Policy
We're sorry. We regret that we are unable to accept personal checks.
Connecting Room Policy
Connecting rooms are available upon request at check-in. Hotel features connecting rooms with the following setups:
- Spectacular King Room & Spectacular Twin Room
- Fabulous King Room & Fabulous Twin Room
- Marvelous Suite King & Spectacular Twin Room
- Marvelous Suite King & Fabulous Twin Room
- Fantastic Suite King & Fabulous Twin Room
- Wow Suite King & Fabulous Twin Room
- Extreme Wow Suite King & Fabulous Twin Room
Early Departure Policy
The hotel accommodates early departures upon request. An early departure fee of one night's room and tax applies to guests checking out prior to their departure date confirmed at check-in. Please check the terms of your reservation for specific conditions or exceptions.
Early Arrival Policy
Welcome. Early arrivals are granted upon request (subject to availability) and charged according to resort policy. To guarantee immediate access to your guest room or suite upon early arrival, please make a reservation for the night prior.
Extra Bedding Policy
Our Whatever/Whenever® service will gladly provide complimentary cribs for our youngest guests. Requests for cribs or rollaway beds are addressed based on availability upon arrival and room type booked. Please request extra bedding at the time of booking.
Family Plan Policy
Children 12 or younger sleep for free in the existing room bedding. Rollaways and cribs are available upon request at no additional cost and are based on availability upon arrival. Buffet breakfast is available for children 12 or younger at 50% off the regular adult price.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
Come again. We are happy to accommodate late checkouts between 12pm and 6pm (based on availability) for a half-day room rate. For checkouts after 6pm, a full-day room rate will apply.
Parties and private events are strictly prohibited in our guest rooms. Please contact our catering specialist or our Whatever/Whenever® service to arrange an event.
In each Away Room, the maximum occupancy is strictly two adults. In all room categories except Away Rooms, the maximum occupancy is either three adults, or two adults and one child (12 years of age and under). In a Spectacular Room with twin beds, we allow up to four adults or two adults and two children (12 years of age and under) if guests want to share the same room.
An extra bed can be provided for a third guest; however, extra beds are subject to availability. A surcharge for a third and four adult will apply, whether an extra bed is required or not.
Sentosa Gantry Fee
Guests must present a printed confirmation letter to the Sentosa gantry to enjoy free access to the island.
Pets are not allowed.
We are pleased to accept third-party authorizations. Please note that a credit card authorization form must be completed and faxed or emailed to the resort, along with a clear copy of the front and back for the credit card, prior to guest’s arrival. Further, third parties should specify which charges may be charged to the credit card. Contact the resort for additional information.
Please note that a deposit or security bond of 150 SGD per room per night is requried for all rooms. Deposits may be placed in cash or on a credit card at check-in time.
Registered hotel guests have 24-hour access to the WET® outdoor pool. Other guests can access WET for a fee of SGD 45++ per person from 7am to 7pm Monday through Thursday, except on public holidays and holiday eves. Children younger than 12 must be accompanied by parents or guardians at all times.
Children aged at least 8 years old are welcome to dine at SKIRT when accompanied by an adult.
Smoking rooms are subject to availability and may be requested at the time of check-in. Designated smoking areas are also provided throughout the hotel. A deep cleaning fee of 500 SGD will apply to any guest who smokes in a non-smoking guest room or public area.