For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Hotel Access Information
All hotel guests must present their hotel confirmation (printed or by mobile device) to enjoy complimentary access to the island. If no confirmation is presented, guests will be required to pay the Sentosa Gantry fee of 4 – 6 SGD) to access the island. Please contact the hotel for further information.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Age for Registration Policy
Guests must be a minimum of 18 years old, with a valid photo ID, to check-in.
Check Acceptance Policy
We're sorry. We regret that we are unable to accept personal checks.
Connecting Room Policy
Connecting rooms are available upon request at check-in. Hotel features connecting rooms with the following setups:
- Spectacular Room to Spectacular Room
- Fabulous Room to Fabulous Room
- Fabulous Room to WOW suite
- Fabulous Room to Extreme WOW suite
- Marvelous Suite to Spectacular Room
Early Departure Policy
The hotel accommodates early departures upon request. An early departure fee of one night's room and tax applies to guests checking out prior to their departure date confirmed at check-in. Please check the terms of your reservation for specific conditions or exceptions.
Early Arrival Policy
Welcome. Early arrivals are granted upon request (subject to availability) and charged according to resort policy. To guarantee immediate access to your guest room or suite upon early arrival, please make a reservation for the night prior.
Extra Bedding Policy
Our Whatever/Whenever® service will gladly provide complimentary cribs for our youngest guests. Requests for cribs or rollaway beds are addressed based on availability upon arrival and room type booked. Please request extra bedding at the time of booking.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs are available upon request at no additional cost; however, extra bedding is subject to availability upon arrival.
Late Checkout Policy
Come again. We are happy to accommodate late checkouts between 12pm and 6pm (based on availability) for a half-day room rate. For checkouts after 6pm, a full-day room rate will apply.
Parties and private events are strictly prohibited in our guest rooms. Please contact our catering specialist or our Whatever/Whenever® service to arrange an event.
A maximum of three adult guests are permitted per guest room or suite, with the following exceptions. Our Away rooms can accommodate a maximum of two adult guests and one child under the age of 12 sharing the existing bed. Our Spectacular double rooms and Fabulous double rooms can accommodate a maximum of four adult guests sharing the existing beds. Please note that an additional occupancy fee will apply for the third and fourth guests; however, extra beds are included within this charge, subject to availability.
Sentosa Gantry Fee
Guests must present a printed confirmation letter to the Sentosa gantry to enjoy free access to the island.
Pets are not allowed.
We are pleased to accept third-party authorizations. Please note that a credit card authorization form must be completed and faxed or emailed to the resort, along with a clear copy of the front and back for the credit card, prior to guest’s arrival. Further, third parties should specify which charges may be charged to the credit card. Contact the resort for additional information.
Smoking rooms are subject to availability and may be requested at the time of check-in. Designated smoking areas are also provided throughout the hotel. A 500 USD deep cleaning fee will apply to any guest who smokes in a non-smoking area.