Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Disability Access Policy
The resort has wheelchairs and accessible rooms available. Please call the hotel directly or email email@example.com for further information.
We are pleased to serve alcoholic beverages to guests over 18 years old.
Age Requirement Policy
All guests of hotel must be a minimum of 18 years old. We request that minors be accompanied by an adult.
Babysitting/Child Care Policy
We are pleased to offer professional babysitting and childcare services daily from 9am to 10pm. Please note that 24 hours advance reservation is required and children must be a minimum of three years old. Please speak to the Concierge for more information or to make a reservation.
We regret that personal checks are not accepted as a method of payment.
We are pleased to accept traveler’s checks for a maximum of 500 USD per day, subject to verification by the local bank. Please note that we reserve the right to reject checks based upon our discretion.
Connecting Room Policy
We are pleased to offer a limited number of connecting rooms. Please note that connecting rooms are subject to availability at check-in and cannot be confirmed prior to arrival.
Credit Card Policy
We are pleased to accept international credit cards for prepayment and to guarantee reservations. Please note that the credit card used to confirm a prepaid room must be valid for the entire stay and must be presented upon check-in. To make reservations on behalf of another guest or arrange for third-party billing, please contact the resort in advance.
A cash or credit card pre-authorization deposit of 150% of the total room rate is required upon check-in.
We regret that beachwear is not permitted in public areas of the resort, including the lobby and restaurants.
Early Departure Policy
We are pleased to accommodate early departures upon request. Guests may change their departure date prior to 11pm on the day of arrival without penalty. Please note that this policy is on a case-by-case basis and may vary according to the terms and conditions of the rate booked.
Early Arrival Policy
To guarantee a room for early arrival, we request that guests reserve the room for the night prior to arrival. Otherwise, standard check-in time is 3pm and early check-in will be subject to availability and a fee. Please make requests as early as possible to ensure availability.
Extra Bedding Policy
It is our pleasure to offer rollaway beds and cribs upon request. Rollaway beds are subject to a nightly fee while cribs are complimentary. Both cribs and rollaway beds are subject to availability and must be requested in advance.
Gift Certificate Policy
We are pleased to accept gift certificates and will do our best to accommodate requested dates for redemption. However, prior reservation is required, along with a valid copy of the original gift certificate and guest’s ID upon check-in.
Late Checkout Policy
We are pleased to accommodate late checkout upon request. In the case of a late checkout before 6pm, 50% of best available departure-day room rate will apply. For checkouts after 6pm, 100% of best available departure-day room rate will apply.
While we greatly appreciate our guests' four-legged companions, pets are not allowed..
Please be advised that all room rates and charges are quoted in Chinese Yuan (CNY). For guests participating in the First Currency Choice Program, billing will be processed in their home currency and subject to the exchange rate of the credit card company.
We are pleased to accommodate requests for smoking or non-smoking guest rooms. Smoking is also permitted in designated areas on the lobby level. Guests are required to take full liability for any damages that result from smoking.
Guests may place their names on a waitlist for rooms and will be contacted promptly as accommodations become available.