Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please include request in the reservation or contact the hotel directly to make these arrangements.
Family Plan Policy
Children ages 12 years and under sleep free in existing bedding. Rollaways, child rollaways, and cribs for children (up to and including age 12) are complimentary. Children ages 13 years and older incur a fee of EUR 50 per day in an extra bed (breakfast is included). Please advise the resort of children’s ages prior to arrival. We offer following discounts for halfboard and breakfast: 0 to 5 years: 100% 6 to 12 years: 50% 13 years and up: regular price Please note the following rules apply to meal charges for children in our restaurants: 0 to 5 years: complimentary 6 to 12 years: 50% 13 years and up: regular price
Gift Certificate Policy
Hotel accepts gift vouchers. For more information, please contact our Front Office Team.
Pets are very welcome in our hotel. However, pets are not allowed in our restaurant, spa area or at the beach. A fee of 25 EUR per pet, per day will apply.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
A non-guest wishing to pay for a hotel guest must fax an authorization form signed by the cardholder. Only the credit card holder is allowed to fill in this form. For a company credit card, the authorization form must be printed on company paper with detailed company letterhead and the company’s full address.
Please specify which charges can be charged to the credit card, and fax the information to (43) 6229 2372 2563 prior to the guest’s arrival. The hotel will not accept credit card information through email. For more information or to obtain an authorization form, please contact the hotel directly or visit: