Norme degli hotel
We are pleased to serve alcoholic beverages to guests over 18-years-old (with valid identification).
Age Requirement Policy
All guests must be 18 years of age or older to register. We request that minors be accompanied by an adult.
We are pleased to accept both Chilean bank checks and traveler's checks for payment.
Check cashing service is available for guests who are 21 years of age or older and present valid identification.
Connecting Room Policy
The hotel is pleased to offer three connecting Superior Rooms for guests' convenience. Please make requests as early as possible to ensure availability.
Please be advised that all room rates and charges are quoted in American dollars (USD), though Chilean Pesos and traveler's checks are also accepted. If participating in the First Currency Choice Program, billing will be processed in guest's home currency and is subject to the exchange rate of the credit card company.
The hotel's dress code is casual.
Early Departure Policy
We are pleased to accommodate early departures upon request.
Early Arrival Policy
We are pleased to guarantee early arrival for a fee equal to 100% of the room rate. For early arrival after 1pm, guests may access their room for a fee equal to 50% of the room rate. Please make your request as early as possible to ensure availability.
Extra Bedding Policy
It is our pleasure to offer extra beds upon request for an additional fee of $120. Cribs are available upon request, based upon availability, for no additional fee.
All guests are required to provide a passport at check-in.
Late Checkout Policy
We are pleased to accommodate late checkouts upon request. For checkouts between 12pm and 6pm, a 50% room rate will apply. After 6pm, a 100% room rate will apply.
Meeting Room Policy
Conference rooms must be reserved with a credit card or an advanced deposit in order to guarantee the space.
While we greatly appreciate our guests' four-legged companions, Villarrica Park Lake Hotel & Spa does not accept pets at this time.
Chilean Value Added Tax
Chilean residents are subject to a value added tax (VAT) of 19%. This tax does not apply to foreign travelers.
Children younger than 11 years must be accompanied by parents. Running is not allowed around the pool.
Restaurants are non-smoking and children under 18 years old are not allowed at the bar.
We are pleased to accommodate requests for Smoking or Non-smoking guest rooms. Please note that smoking is not permitted in any public of the hotel except the bar.
Tax Exempt Policy
Out-of-country guests do not pay tax for guest rooms, food and beverages, minibar items or phone and laundry services.
Voucher Acceptance Policy
The hotel accepts vouchers from companies that are approved by the Accounting Department.
Guests may place their names on a waitlist for rooms and will be contacted promptly as accommodations become available.