Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room. The resort requests that minors are accompanied by an adult at all times.
No personal checks are accepted.
If an evacuation is required for the area we will assist our guests in the evacuation process. Cancellation fees will be waived in the event of a mandatory evacuation.
Early Departure Policy
Departure dates are confirmed upon check-in. Guests departing prior to their confirmed departure date will incur a charge of 50 USD.
Early Arrival Policy
We are pleased to accommodate early arrivals upon request and subject to availability. To guarantee early arrival, the room must be booked for the night prior.
Extra Bedding Policy
Rollaway beds and cribs are available upon request. Rollaway beds are available in king-bedded rooms only, for a fee; cribs are complimentary.
Gift Certificate Policy
Gift certificates can be purchased at the front desk, and may be used for one year after purchase date.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and/or proof of age card. The name on the photo identification must match the name on the reservation.
Late Checkout Policy
We are pleased to accommodate late checkout upon request and subject to availability. Before 3pm, a fee of 50% of the room rate applies. After 3pm, guests will be charged 100% of the nightly room rate.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the resort directly for the exact fee.
We welcome up to two pets per room, with a maximum weight limit of 40 pounds. Guests are required to sign a pet waiver at check-in and must keep their pet on a leash in public areas, at all times. Please note that pets are not allowed in the food and beverage or pool areas. A Heavenly® Dog Bed and pet welcome kit are available upon request.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Pool use is limited to resort guests only.
Resort Charge Policy
Guests will be charged a daily 15 USD resort charge plus taxes. Amenities and services included:
- High Speed Internet Access in Guest Rooms
- Wi-Fi in Lobby
- Daily Newspaper
- Local and Toll-free Telephone Calls
- 24-hour WestinWORKOUT® Fitness Studio
- 24-hour Business Center
- Water Taxi to Ft. Myers Beach
- Tennis Courts, Horseshoe pits, bocce ball
- Bike Rentals
- Covered Self-Parking
- Access to two Laguna-styled pools and one Lap pool (plus pool towels)
In keeping with the Breathe Westin® initiative, all guest rooms and public spaces are 100% non-smoking. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.
Tax Exempt Policy
Tax exempt guests must present a valid government-issued ID. Payment must be made by the tax exempt organization (cash and personal credit cards are not considered exempt). Guests should arrive with the proper tax exemption form filled out.