Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Babysitting/Child Care Policy
Babysitting services are available for a fee. 24-hour advance reservations are required.
We regret that personal checks are not accepted as a method of payment; however, cashier's checks are accepted..
Connecting Room Policy
The hotel offers connecting rooms, subject to availability at check-in. Requests should be placed during the reservation process.
Exchange Rate Policy
Please be advised that all room rates and charges are quoted in Thai Baht (THB). For guests participating in First Currency Choice Program, billing is processed in the guest's home currency and is subject to the exchange rate of the credit card company.
Early Departure Policy
Guests must confirm their departure date at check-in. At that time, guests may change their departure date without penalty only if their rate-plan permits. An early departure fee may apply if checking out prior to the scheduled departure date.
Early Arrival Policy
Early check-in prior to 3pm is subject to availability at time of arrival. To guarantee a room for early arrival before 3pm, guests should reserve the previous night.
In accordance with the Green Program, guests are given the option to defer laundering of towels and linens for one day or more. Recycling bins are available in all guest rooms.
Extra Bedding Policy
Extra beds are available upon request, for a fee. The fee includes daily buffet breakfast.
Family Plan Policy
There is no extra charge for child 12 years of age and under when sharing the same room and utilizing existing bedding. There is a maximum of two children allowed per room. There is no charge for breakfast for children under 3 years of age. Child breakfast charges apply for children 3 to 12 years of age. Normal breakfast charges apply for children 13 years of age and above.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the resort directly.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Check Out Policy
We are pleased to accommodate late checkouts upon request, depending on room availability. For a late checkout between 2pm and 6pm, an additional charge of 50% of the room rate will apply. Late checkouts after 6pm incur an additional charge of a full-night's room rate.
Pets are not allowed.
We accept international credit cards for prepayment and reservation guarantees. Please note that the credit card used to reserve a prepaid rate must be presented upon check-in. If booking on behalf of someone else, individuals must contact the hotel directly to arrange for third-party billing.
SPG Participation Disclaimer
All rooms at the Sheraton Hua Hin Pranburi Villas are villas; therefore, Starpoint Award reservations must be booked at a higher Starpoint rate through your local customer contact center.
We are pleased to accommodate requests for smoking or non-smoking guest rooms. Please note that per Thai law, smoking is not permitted in restaurants, bars, meeting rooms, or public areas of the resort. There are designated smoking areas on the riverside terraces and in front of the resort.