Sheraton Resort & Spa, Tokoriki Island, Fiji
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Arrival, Departure and Mandatory Transfer Information
Please note that the check-in and registration formalities for the Sheraton Resort & Spa, Tokoriki Island, Fiji take place at Sheraton Fiji Resort on Denarau Island which is approximately 20 minutes from Nadi International Airport.
The resort is only accessible via transfers confirmed directly with the resort. Please note the following:
- The air conditioned catamaran transfer departs from the Sheraton Fiji Resort shortly after 3pm daily.
- Travel time is approximately 1 hour.
- The catamaran departs from the resort at 10am daily and arrives at the Sheraton Fiji Resort by 12pm.
- Helicopter and Jet Ski transfer options are also available. Please contact the resort directly for more information.
- Transfers can be reserved by visiting sheratontokorikiisland.com/forms/transfer.
- Guests arriving on Fiji at times outside the transportation operation hours are recommended to stay overnight at one of the Starwood resorts in Nadi, Fiji.
Please contact the resort for further information.
Accessible rooms are based on availability and should be requested at the time of booking. For more information, please contact the hotel directly.
Alcoholic beverage service is restricted to those 18 years or older with valid identification.
Age Requirement Policy
Guests must be 18 years or older to reserve a room.
Connecting Room Policy
All Island Breeze rooms connect with another Island Breeze room in order to accommodate a family of up to four people.
Ocean Breeze rooms connect with Beach Front rooms in order to accommodate a family of up to four people.
Some Island Family Suites and Island Family Suites with Plunge Pools connect with an Ocean View Room to accommodate up to six people.
In addition, one baby cot can be placed in each room to accommodate an infant 2 years of age and under.
Please contact the resort directly at Sheraton.Tokoriki@sheraton.com to confirm availability of connecting rooms in these categories.
Credit Card Policy
A 3 percent administration fee applies to all transactions settled by a credit card. This fee will be added to the transaction total.
Early Departure Policy
At check-in, you will be asked to confirm your departure date and departure transfer. You may be able to change this date without a penalty, if your rate plan permits and if you do so before the end of your arrival day. After reconfirming your departure date, if you decide to leave earlier, you may be charged an early departure fee. Cancellation or amendment fees may also be charged for a departure transfer that is changed after your day of arrival.
Access to the resort is only available once the room is ready. For guaranteed access to the resort prior to 3pm, please confirm the room for the previous night.
For guests wishing to arrive at the resort directly, without completing registration formalities at the Sheraton Fiji Resort on the mainland, private transfers may be arranged if arrival at the Sheraton Resort & Spa, Tokoriki Island, Fiji is no earlier than 3pm. Please advise the resort of any arrangement made advance by emailing email@example.com.
Family Plan Policy
Children who are 12 years or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaway beds are not available. All rooms have either one king bed or two single beds and can accommodate a maximum of two people, with the exception of Island Family Suites and Island Family Suites with Plunge Pool. One baby cot can be placed in any room to accommodate an infant 2 years or younger, with the exception of Tokoriki Ocean View Retreats and Tokoriki Beachfront Retreats, which are reserved for adults aged 18 years or older. Families with more than two people can be accommodated in either Island Family Suites or connecting rooms. Island Breeze Rooms connect with other Island Breeze Rooms in order to accommodate a family of up to four people. Each room can include either one king bed or two single beds. Ocean Breeze Rooms connect with Beachfront Rooms in order to accommodate a family of up to four people. Each room can include either one king bed or two single beds. Some Island Family Suites and Island Family Suites with Plunge Pool connect with Ocean View Rooms to accommodate up to six people. Each suite can accommodate up to four people in with one king bed and two single beds, and an Ocean View Room can accommodate two people in one king bed or two single beds.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Valid identification is required at check-in time.
Mandatory Transfer Policy
Arrival at the resort is available only via transfers booked directly with the resort. The resort is approximately one hour by boat. Bus transfers to Denarau Marina for the boat transfer depart from Sheraton Fiji Resort at 2.30pm daily. The boat transfer fee is 145 FJD per person each way. Children ages 5 to 15 years of age travel for 72.50 FJD. Children 4 years of age and under are complimentary.
Upgrades to a helicopter or jet ski transfer are also available and can be arranged directly with the resort.
Please visit www.sheratontokorikiisland.com/transportation for full information about transfers and to make a transfer booking.
Pets are not allowed with the exception of service animals. Prior arrangements need to be made with the Front Office Manager for admittance of service animals on the property.
At check-in, all guests must provide a method of payment for incidental charges of 150 FJD per adult per night, in addition to full accommodation charges. A credit card is preferred, but a cash deposit is acceptable. If accommodation charges have been prepaid, the accommodation does not need to be charged again, however a fee of 150 FJD per adult per night is still required.
This preauthorization amount is based on an average of what most guests spend daily at our resort, and covers charges that may be incurred during one’s stay. Such charges may include but are not limited to dining venues, room service, movies, High Speed Internet Access, telephone, spa, golf, and retail purchases. Restaurants, bars, and the spa are cashless venues, with the exception of the Fiji Premium Club House. Any charges incurred at these venues must be charged back to one’s room or can be paid by credit card directly at the venue.
If room charges exceed the preauthorization amount at any time during a stay, guests will be asked to settle the account at the front desk, and an additional pre-authorization will be taken for the remainder of their stay.
While no funds will be transferred from a credit card account to the hotel until checkout, the credit card company will reserve this amount as a guarantee to the hotel, which may limit the credit available for other purchases. If a guest chooses an alternate method of payment to settle a bill at checkout, the credit card company may take several days to cancel the preauthorization. The resort has no control over this process and is not responsible for any resulting fees. If a cash deposit is provided at check-in, the unused balance will be refunded at checkout.